Scott Robinson Honda

If all your looking for is a friendly sales person up until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I w until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I was offered a 2000 Toyota Camry, and even after trading in my truck and negotiating, I still overpaid by over $2,000 (according to blue book). As if this wasn't enough I also bought an alarm system for almost $500. The moment I bought it I felt I paid way too much but I figured this car is going to last me years and nothing is wrong with it. A week into owning the car the check engine light came on. The diagnostic read that the O2 sensor was bad and that is about $400 to replace when you add the part and labor. On top of that the breaks started squeaking. When I finally got ahold of Vern (the salesman) after numerous calls, he told me to bring it in the next morning because the part itself was under warranty since they fixed it themselves before they sold it. When I brought it in somebody in the service department told me I needed approval from sales first, so I was back to square one making numerous calls. I called about 6 times in 3 days trying to follow up just for them to finally tell me to bring it in AGAIN so they can check it out. I brought it in about 8 in the morning and had to call the service department at 5pm to check on the status. He told me they were still waiting on approval. The next day the SERVICE department called me telling me I was rejected by SALES because they changed the other O2 sensor, not the one that started having problems, and since I bought an "as is" car they don't have to fix that. He advised me that if I had a problem I should call sales and he was just delivering the message for them. I picked up my car in the morning and called the salesman later that day when he was in the office and he said he wasn't required to get that fixed because it was an "as is" car. I told him I paid way too much for that car and the least he could do is get that part fixed for me since I barely just got the car. He tried to tell me he could get me a discount on the service. After being had on the car I knew better this time then to take the bait. I told him he got me and the best I could do now is recommend people to go somewhere other then this dealership then he just hung up. I haven't even owned this car a month and I already have to get major work done on it (and who knows about these brakes). After my experience here I learned that Scott Robinson Honda is dishonest and cheap and I know better then to get my next car here. I have already told a friend that was considering this place my experience. More

Best sales experience EVER! We priced Hondas all over So Cal and Bobby came in with the best price. There was no negotiation once we got there. He was true to his word and a pleasure work with. Same with Cal and Bobby came in with the best price. There was no negotiation once we got there. He was true to his word and a pleasure work with. Same with Marcos in Finance. A true pleasure to buy from Scott Robinson Honda and we would go back there in a heartbeat to buy another car! More

I had the pleasure to purchase a used car from SR Honda. My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience w My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience was smooth and without any hassle. Don't pay attention to any negative post about this dealer. They provided us with excellent service. The trick is to be firm on what you want and expect. Try to remember that they also have to make money, after all that is why they are in business. More

On August 15, 2011, I visited Scott Robinson Honda to buy On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a litt On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a little high, but I really wanted it. I asked if it had been in an accident and Bobby said no. A few days later I took it to my Honda mechanic and he said it had been hit. The trunk lid does not align with the body and it had been repainted. When I bought the car I asked for a second key and was promised that I would get one. I have been back twice to ask for the key, but I am still waiting. My advice for anyone is to get any request in writing or forget it. More

Went looking for a silver honda ridgeline RT. Talked to a couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Ro couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Robinson Honda and spoke to Bobby Stoykovich. Gave him my TrueCar quote, he accepted it no questions, no hassles. He checked inventory while I was on the phone and said they didn't have the truck at any of their stores, but there was one at another dealer in Poway and would I like them to bring it up so I could have a look. No deposit, no commitment. Called the following day to check on progress. Bobby wasn't in, but Van, his manager, immediately knew who I was and updated me on the progress. I arrived at the dealer the following morning at 1000. The receptionist immedeiately greeted me and once I introduced myself, called Jennifer, who took me for a test drive. She insisted I drive surface streets, freeway, bumpy back roads, and do some tight turns in an empty parking lot so I could get a really good feel for the truck. I said I wanted the truck, so Jennifer introduced me to Doug, the finance guy. I told him I wanted to use my credit union financing because they had offered me a good rate. He said that Honda had just that morning come out with some new incentives. I have a good credit score, so he ran my credit and got me a rate almost 1.5% lower than what my credit union offered. Total time in his office about 20 minutes. Back to Jennifer. While I was with Doug, she had the truck washed and filled with gas. After a brief discussion, the got the alarm guy to set the alarm just the way I wanted it. Went over all of the manuals, maintenance, and features. I asked one question to which she did not have the answer, so she hunted up the expert on that particular feature and had him explain it to me. Drove out in my new Ridgeline just before noon. Received a call and an email the next day from Jennifer making sure I was satisfied and stressing that I should call or come down if I had ANY questions or concerns whatsoever. I have had some terrible experiences in my car buying career. All of the staff I met at Scott Robinson were refreshingly friendly, professional, accommodating, and very knowledgable. No high pressure tactics, no hovering sales people, no syrupy schmoozing, just good, high quality, person-to-person business. If you need a car/truck/van (does Honda sell vans?) I STRONGLY recommend Bobby, Van, Jennifer, and Doug at Scott Robinson. More

It was great experience to work with Natalie tass. I totally satisfied with my car price. Scott Robinson Honda gave me lowest price. However, many dealers have a skill to make people into confusi totally satisfied with my car price. Scott Robinson Honda gave me lowest price. However, many dealers have a skill to make people into confusion so that dealers tried to make great profit for them not customers. All dealers seem like that they have a ADHD disease. Just do not listen what the dealers saying. Do not add any optional service. It is waste your time. It is not worthy. Anyway, Natalie Tass was great dealer. She was very friendly and nice to me Since I am the woman who do not know about car, My dealer explained well and guided me very well. I strongly recommend Natalie Tass for women customers. More

Gave us Exactly what we wanted as fast as possible... Friendly and efficient! Got us a deal we couldn't resist. Would definitely recommend to anyone interested in purchasing a vehicle :) Friendly and efficient! Got us a deal we couldn't resist. Would definitely recommend to anyone interested in purchasing a vehicle :) More

The staff was friendly and professional. they listened to what I wanted and followed through in a timely manner. I was happy with my choices. what I wanted and followed through in a timely manner. I was happy with my choices. More

I went to Scott Robinson Honda to get the battery replaced in my key remote and was helped by Rick in the parts department. I tried removing it by myself and it started to strip so i brought it in ho replaced in my key remote and was helped by Rick in the parts department. I tried removing it by myself and it started to strip so i brought it in hoping they can fix it. rick looked at it and told me what he does is he sprays some WD40 where the screw is to loosen it up and minutes later it came out with ease. I never thought of doing it that way. Anyway he changed the battery for me and I was on my way. Thank You Rick for your help. More

Initially my experience was great, however, after I made the all cash purchase of my vehicle with a few items to be repaired they did not honor what was said to me. They took days to complete the work on my the all cash purchase of my vehicle with a few items to be repaired they did not honor what was said to me. They took days to complete the work on my vehicle and when I finally picked it up once again I had to dealer with another sales manager he was very rude and unprofessional. I expected a call but never received one! Sent a registered letter with my complaint and of course never received a response. I would NEVER recommend the Scott Robinson Dealership to anyone. More