Scott Robinson Honda

GREAT CUSTOMER SERVICE., EXCELENTE FROM 0 TO 10 1000 POINTS GREAT DEAL., THXS AGAIN TO ALL EMPLOYES SCOTT ROBINSON HONDA IN TORRANCE CA CARLOS E KNAUDT POINTS GREAT DEAL., THXS AGAIN TO ALL EMPLOYES SCOTT ROBINSON HONDA IN TORRANCE CA CARLOS E KNAUDT More

Having purchased from this dealer in the past, I returned to buy a certified used. The deal I made seemed fair. When I got he car home my wife and I discovered we were overcharged for DMV fee's.( This issue to buy a certified used. The deal I made seemed fair. When I got he car home my wife and I discovered we were overcharged for DMV fee's.( This issue was resolved and a refund check was recieved)I also noticed several issues with the car that showed to be re-certified and/or inspected by the dealer and checked "OK" per Honda specs.They clearly were not. I contacted Scott Robinson Honda regarding the repairs per their recertification list that I had a copy of. To my surprise I was told, that they were not surprised the vehicle had these issues, as they take in so many trades and may return a few back to the lot without proper care. They also told me the sale was complete and it was now a warranty issue. I quickly discovered that my Certified Used Warranty did not cover my issues ie; burned out bulbs, non-working power points,disconnected fender panels etc... I Contacted Honda Motor Corp, who I found little help from, as they only serve as a mediator ( But will take a complaint about a dealer)Over several months I have made the repairs out of my own pocket, to bring the car up to my satisfation. The bottom line about this dealer is, CHECK THE THINGS THAT ARE IMPORTANT TO YOU BEFORE YOU LEAVE THE LOT,LET THE BUYER BEWARE, I am still a Honda fan,and I know these are tough times,but to sacrifice a loyal local customer is just a shame. More

Great experience! and great sales team! The Holloway brothers were very honest, friendly and efficient. I knew what I wanted and they had it for me and for a deal that I couldn't refuse. I arrived in my brothers were very honest, friendly and efficient. I knew what I wanted and they had it for me and for a deal that I couldn't refuse. I arrived in my 2002 ford mustang and left in my 2012 Dyno blue honda civic sedan EXL i was literally in and out within a couple hours, driving off the lot in my brand new car. More

I was very satisfied with my new purchase from Scoot Robinson Honda. Stuart was extremely helpful, friendly, and hard working. I truly felt that he was out to get me the best price along with the best c Robinson Honda. Stuart was extremely helpful, friendly, and hard working. I truly felt that he was out to get me the best price along with the best car buying experience possible! I had received a great buy regarding a brand new 2012 Honda Civic and I would recommend all my friends and family to go through Stuart at Scot Robinson Honda. I had been haggling at many dealerships before going to Scott Robinson Honda and nobody treated me with such great respect and fairness as did Stuart. Most importantly he did beat all the other competitive prices! More

I went in looking for a specific car online. The plan was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would have made the purchase if I was the only one making the decision it was not a decision I wanted to make on my own and I was very straight forward from the get go. Once the test drive was over, we went into the office to look at the paperwork and I said I would be back tomorrow with my boyfriend and he went and got who I could only assume was his boss. While I understand they are in the business of selling cars and I can appreciate what he was trying to do, after saying that I could make the decision without the other party responsible for the financing, I felt pressured beyond my comfort level. Because of this I won't be purchasing a car from this dealership. Had they understood that I was not going to make a decision and left it at that, I probably would have been back but that kind of hard selling and twisting my words is not the kind of sales experience I'm looking for. More

We were looking for a 2012 Civic Coupe with navigation and had narrowed our list to 2 dealers. Both offered similar (excellent) prices, and both had the vehicle we wanted. But when it came time to choos and had narrowed our list to 2 dealers. Both offered similar (excellent) prices, and both had the vehicle we wanted. But when it came time to choose we went with Scott Robinson because Vern Holloway (our salesman) seemed to want to earn our business more than the other guys. When we went to pick up the vehicle Vern took us for a test drive before sitting down to sign the papers. No high pressure tactics. No surprises. No hidden fees. Just a really great price on a really great car. Everything went as smoothly as we could have hoped for. This is our 5th new Honda in the past 10 years and will certainly not be our last. We will certainly come back to Scott Robinson the next time we're looking for another vehicle. More

WORST CAR BUYING EXPERIENCE EVER!! I would NEVER do business here again. If I could rate them with zero stars I would. It was a very shady and INCONSIDERATE group of people to work with. Since our business here again. If I could rate them with zero stars I would. It was a very shady and INCONSIDERATE group of people to work with. Since our family is growing, and because we live down the street, we decided to visit Scott Robinson in search of a Pilot. Jeremiah, our salesman, was pretty nice to work with at the beginning. Test drove a used Pilot and we were very interested in purchasing it. We then asked to get an estimate for our trade-in (just for knowledge) but I was going to sell it on m own. Then Dave comes in. Mr. "gum chewing, professional" salesman gives me a spiel and tells me I'm emotionally attached to my car and think it's worth more than it actually is before giving me the number. Also, instead of telling us there was a lower internet price, he was working off of the sticker price. He just gave us a bad vibe and we left. I get a call the next day from customer service and explained our situation. We head back down the street like idiots to work with Jeremiah again. Since he was busy, Bobby helps us and was really good to work with at first. He was very upfront, honest, and got to the point. Very much appreciated that. We couldn't agree on a price for the 2011 Pilot and started to negotiate on a NEW 2012 Pilot. We told him we were interested, but they didn't have a new EX model on the lot. Bobby said he can get it for us and would make it happen. We waited around for a an hour and told us they would call me the car would be there in 2-3 days. 2 or 3 days later, I get a call from Aaron, telling me that he can't get a car without extra accessories. I would also be responsible for the extra cost. After going back and forth over the phone 6 times, and even offering to split the cost of the accessories I did NOT want, he would not budge. I STILL agreed to the extra cost to get the car as soon as possible. I then get another call from Jeremiah saying they found the original car I wanted and the original deal was good. He said he would call me back to schedule an appoinment. Just to be clear, all I wanted was a silver EX Pilot model with no extras. We made an appointment for Friday at 6pm. After a long week at work, and making babysitter arrangements, my husband and I were looking forward to our new car. I get a call Friday from Jeremiah, asking to push back our appointment and I agreed. We walk in the dealer around 7pm and I ask to see the new car. Jeremiah says that "the car is in traffic, but on it's way!" He asks us to wait, comes back with Joe, and Joe tells us the car was SOLD!! I was LIVID!!! SERIOUSLY!!??!! Not one person was considerate enough of our time, our energy, my family's time! If Scott Robinson didn't have the car, why waste my time and tell me they were going to get the car!! So INCREDIBLY SHADY! I feel like the plan was to keep getting us to come into the dealership and talk us into getting anything, but come on. Aaron telling me I "deserved" the car and the extra accessories were worth it and Jeremiah saying the car was in "traffic"?? It's sad that I drive by Scott Robinson everyday with my baby and now I wouldn't even take my car there for service. We went to Carson Honda right after we walked out the last time and had the BEST experience there. Spent half an hour negotiating, they ordered my car, went back the next day for 90 minutes and drove away in my brand new EX Pilot. Thank you Carson Honda! SHAME ON YOU Scott Robinson Honda. More

Working with Randy Lee (sales) is a positive experience. I never wanted to deal with car sales men but sometimes you have too. Randy sold me a car back in 2007 and it was a very positive experience. I sti I never wanted to deal with car sales men but sometimes you have too. Randy sold me a car back in 2007 and it was a very positive experience. I still have that car and it run great, never had a problem, it was everything he promised. He was very helpful. Now it was time to get my daughter her first car. I immediately called Randy. He is a straight shooter so I felt very comfortable talking to him about what we wanted to get for our daughter. Randy helped us find the perfect car for her, one she loved and one that we as parents felt completely comfortable in letting her drive in. Randy understood how important this car was to us for our little girl. He really made sure the car was safe and reliable and in good working order before we drove it off the lot. He went above and beyond to make sure that car sparkled and shined for us. Even the people in financing got us threw the paperwork and out the door promptly. Over all again a very satisfying experience and I will be going back to get another car from Scott Robinson Honda/Randy Lee because they/He just takes good care of us. By the way I do all my service there and I can tell you they have never tried to see me something that I didn't need. I completely trust the service people too. I especially like Albert and Jonathan. Having purchased cars from other dealerships before, I can tell you that after my experiences at Scott Robinson Honda, I am completely happy to stay with them for all other purchases and car services. Good Job Scott Robinson, I and my family are very happy with your services. More

Just bought Honda #9 as always it was a great experiance I felt like a queen when I walked on the lot.I was in and out in a reasonable time and Bobby was great so nice and knows his stuff. I felt like a queen when I walked on the lot.I was in and out in a reasonable time and Bobby was great so nice and knows his stuff. More

If all your looking for is a friendly sales person up until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I w until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I was offered a 2000 Toyota Camry, and even after trading in my truck and negotiating, I still overpaid by over $2,000 (according to blue book). As if this wasn't enough I also bought an alarm system for almost $500. The moment I bought it I felt I paid way too much but I figured this car is going to last me years and nothing is wrong with it. A week into owning the car the check engine light came on. The diagnostic read that the O2 sensor was bad and that is about $400 to replace when you add the part and labor. On top of that the breaks started squeaking. When I finally got ahold of Vern (the salesman) after numerous calls, he told me to bring it in the next morning because the part itself was under warranty since they fixed it themselves before they sold it. When I brought it in somebody in the service department told me I needed approval from sales first, so I was back to square one making numerous calls. I called about 6 times in 3 days trying to follow up just for them to finally tell me to bring it in AGAIN so they can check it out. I brought it in about 8 in the morning and had to call the service department at 5pm to check on the status. He told me they were still waiting on approval. The next day the SERVICE department called me telling me I was rejected by SALES because they changed the other O2 sensor, not the one that started having problems, and since I bought an "as is" car they don't have to fix that. He advised me that if I had a problem I should call sales and he was just delivering the message for them. I picked up my car in the morning and called the salesman later that day when he was in the office and he said he wasn't required to get that fixed because it was an "as is" car. I told him I paid way too much for that car and the least he could do is get that part fixed for me since I barely just got the car. He tried to tell me he could get me a discount on the service. After being had on the car I knew better this time then to take the bait. I told him he got me and the best I could do now is recommend people to go somewhere other then this dealership then he just hung up. I haven't even owned this car a month and I already have to get major work done on it (and who knows about these brakes). After my experience here I learned that Scott Robinson Honda is dishonest and cheap and I know better then to get my next car here. I have already told a friend that was considering this place my experience. More