Scott Robinson Honda

Walked into this dealership knowing exactly what I wanted and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looke and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looked at every new 2012 CRV in the lot. We couldn’t find a single ‘model’ with GPS pre-installed. Then was told “No problem, I will have one of the techs install one *tonight* – factory unit!” I was even sold on free traffic updates via some-kind of Honda FM channel. Hours went by during negotiations. Finally locked in all the financials [75% down payment] *plus* the $1,500.00 for the “Honda” GPS. The car was submitted to the crew for “GPS” install and detail. During this time I was signing all the paperwork with Finance Manager. Another experience I will never forget ~ his office was basically an ash tray! Out of leftfield – “We will have the tech come to your house.” I have been suckered into a 3rd party GPS! It has been over three months and I still do not have a GPS! Not sure how this is even legal. I put the brakes on Legal Counseling otherwise Honda Corporation excludes themselves. Dealing with Honda directly has produced no results. The last update: “We called Scott Robinson Honda and left three messages with front desk.” Wait for it… wait for it… there’s more! I will save the rest for weekly posts on EVERYTHING that links to this dealership. I want what I was promised! More

We had our car in the body shop for some repairs, and had to use the shuttle service. We were completely satisfied with the perfect workmanship and with the quality of the service from all the people. Very to use the shuttle service. We were completely satisfied with the perfect workmanship and with the quality of the service from all the people. Very nice, highly recommended. More

In all honesty, I don't like cars, period. Yet, I have to have one in So Cal. Honda's have always been brought up to me by owners...so I went with 'owner's advice,' went to Robinson...met Freddy, he was to have one in So Cal. Honda's have always been brought up to me by owners...so I went with 'owner's advice,' went to Robinson...met Freddy, he was awesome! He understood exactly what I wanted and delivered!! Thanks! More

For starters we walked in and exchanged a used car for a new more reliable vehicle, they wanted to get us in a vehicle that they seemed to be more focused on pricing and selling you one than anything else. new more reliable vehicle, they wanted to get us in a vehicle that they seemed to be more focused on pricing and selling you one than anything else. They were pushing us to buy a vehicle so much that we never even got to test drive it until I said you know with all this negioation I still havent even test drove it. The people we friendly until you got the vehicle than it was like so-so. I got the car and after I signed the contract he said I was good to go and I was like well do I get my new car or do I have to come back tommorrow and get it? Then the guy said oh yeah just go stand out side and they should be bringing the vehicle around. So I stood there for 15mins watching all sales people walk by me and not say a word. I felt out of place. Then they wouldnt allow me to get my actual personalized plates off saying they belonged to the car so we fought them on that.Got the car and it had under a quater tank of gas they almost let me drive off with out a full tank ( which was the least of my worries).To sum it up- - month later they contacted us afterwards saying that our contract never went thru a month ago so we were driving around with no contract and we had to come in and do a new contract - they never sent in the dmv registration and it has been almost 3months which law states after one month you can get pulled over for not having it. - sent my car statement to us 7 days after the payment was dued and the statement says its suppose to be sent the 14th of the month prior too the payment date. -they didnt pay the full amount of my old car that i was getting statements saying i still owe on it while it was sitting on there lot to be sold. I also saw that they didnt fix all damage to my old car and sold it as if there was nothing wrong with it. To me seems shady when u want to buy a reliable car from any dealer theres a chance that it may not be a truthful deal with them just so they can make money in return. I never had a horribe headache experience with a delaer like this and honestly I would never recommend them to anyone I know because this is just too much to handle, part of me just wants to walk away from this dealer and never look back, everytime I go there, there are people who have had probelms getting help to get there vehicle maintance taken care of and I was like wow I guess I am not the only one having problems with them. But I will say in all of the chaos, Jeremiah Knapp was the oringinal one helping us until he had gone on vacation leave before we officially got the car and i highly recommend him if you decide to go there he seems to be very truthful with you of all the people we dealt with, and I am sure there were others that are good too that we didnt deal with, we didnt deal with everyone. However on a more positive note, love the CRV2012 AWD. Just recommend you dont get the base model bc theres no basic necessities like no lumbar support seat that every other dealer provides in the base model vehicles, and some others. Also would write this review in the dealership due to most of the problems came after we left the dealership More

I leased a new Civic from Scott Robinson Honda recently. John Henry was a pleasure to work with. He is very knowledgeable and helpful. He gave me a great deal and not once did I feel pressured. Even afte John Henry was a pleasure to work with. He is very knowledgeable and helpful. He gave me a great deal and not once did I feel pressured. Even after the car was purchased, he took a great deal of time to make sure I understood about all the features the car had and how to use them. More

I walked into this dealership not expecting to make a purchase but I walked away with a brand new Accord on a lease. My car broke unexpectedly and I was able to trade my car in and walk away with the new purchase but I walked away with a brand new Accord on a lease. My car broke unexpectedly and I was able to trade my car in and walk away with the new car and complete all necessary paperwork in a day. As a young student, purchasing a new car can be an intimidating process, so I especially appreciated the professionalism and patience displayed by the great people at Scott Robinson. My sales person Breanna Cooper was extremely helpful and walked me through all the paperwork and answered all my questions and more. She helped me find the right car at the right price for me. I have never met a more approachable sales person in my life, she does not pressure you into purchases and does all she can to help you meet your goals. Thanks again Breanna and the Scott Robinson Team ! More

I wanted to take the time to write a review because I can honestly say that the experience at this dealership has been pleasantly different to any other dealership I have been to. The reason is both the mana honestly say that the experience at this dealership has been pleasantly different to any other dealership I have been to. The reason is both the management and my sales person, Stuart Lipschitz who went out of his way to make absolutely sure that I got a fantastic deal. It was quick and simple and he managed to get the exact color I wanted from another dealership. He drove me home to drop my other car and got me into the finance department in about 20 minutes after the deal was concluded. Richard in finance was diligent and showed me all my options without being pushy or disrespectful. Kudos again to Stuart for all his help. I definitely will be sending my family and friends to him. Mark Houghton More

My husband and I have a wonderful experience buying a new car. Looking at all the advertising on the internet and newspaper, we were shopping around and trying to get the best possible price no matter Nissan car. Looking at all the advertising on the internet and newspaper, we were shopping around and trying to get the best possible price no matter Nissan or Honda. Our first stop is at Scott Robinson Honda and met with Freddy Gardner, he was friendly and professional. When we showed him the price of the advertising on the newspaper of other brand dealer, he was so honest telling us the difference between these two cars and the reason for the low price. Then we left him and visiting the other dealer and found out what he said was true. So we returned to him within one hour. He was so patient and nice helped us got our dreamed car within our budget frame. We felt so lucky to have Freddy Gardner as our sales person. Your company should be so proud to have a high standard personnel like him. I will definitely recommend my friend to Scott Robinson and looking for Freddy Gardner whenever they need a car! More

I WAS ON A MISSION! A MISSION TO FIND THE CAR THAT WAS PERFECT FOR ME! I TOLD BOBBY STOYKOVICH WHAT I WAS LOOKING FOR, AND HE HUNTED IT DOWN. HE WAS VERY PATIENT WITH ME, EVEN THOUGH I ASKED A BILLION-TRI PERFECT FOR ME! I TOLD BOBBY STOYKOVICH WHAT I WAS LOOKING FOR, AND HE HUNTED IT DOWN. HE WAS VERY PATIENT WITH ME, EVEN THOUGH I ASKED A BILLION-TRILLION QUESTIONS! HE GOT IT IN THE RIGHT PRICE RANGE FOR ME, AND IT EVEN HAD EXTRA BELLS AND WHISTLES THAT I WASN'T EXPECTING. WHAT CAN I SAY.....BOBBY HOOKED IT UP. THANKS! More

I had the most fantastic experience buying a car. My salesperson Stuart Lipschitz went out of his way to make sure that I got the best deal. I can honestly say that I'm not an easy customer. He was extr salesperson Stuart Lipschitz went out of his way to make sure that I got the best deal. I can honestly say that I'm not an easy customer. He was extremely patient, polite and upfront. I Am grateful for the wonderful experience I had as I normally dread going to car dealerships. I was really pleasantly surprised by the way he handled things and will recommend my family and friends to buy from him. Leslie L More