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Scott Robinson Honda
Torrance, CA
298 Reviews
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Showing 298 reviews
May 08, 2013
I am beyond happy with the service I received from Stuart and Aaron. I have a whole new outlook and restored faith when purchasing a vehicle. I will never go anywhere else. They delivered exactly what they p and Aaron. I have a whole new outlook and restored faith when purchasing a vehicle. I will never go anywhere else. They delivered exactly what they promised and went beyond to meet my needs. I am going to tell everyone I know to come see Stuart Lipschitz. I am going to post my experience Facebook so everyone will know there are still a few great Sales Consultants that back up their word! Thank you so much for this great experience. More
by Chasity123
Employees Worked With
Stuart Lipschitz
April 24, 2013
In May of 2012, I was looking for a 2012 civic sedan ex in white for my wife and stopped by Carson Honda next to our house. They only had a black one available and advised us that they could get us a good in white for my wife and stopped by Carson Honda next to our house. They only had a black one available and advised us that they could get us a good deal if we bought it. However, After about 4 hours of back and forth negotiation and being passed around like a door knob, we left because they couldn't get anywhere near our asking price. The next day, we decided to try our luck at Scott Robinson. We were greeted by Mike Martello. He had the color we wanted and took us on a test drive. I was surprised that he was really friendly and had a calm personality - totally opposite from the cut throat salesman we've dealt with in the past. I asked a bunch of questions about every little feature that I could think of and he explained everything very thoroughly. When we sat down to negotiate, there was absolutely no pressure or shady gimmicks. I threw out a low price and was expecting him to bring his manager out like other car dealers, but suprisingly he met me in the middle with the price and we were out of there with our brand new car in 2 hours!! The only complaint is that Honda changed the body and added more features for the 2013 model year. The differences are: metallic paint, back up camera, new rims, updated suspension, headlight/tailight changes. However, we are completely satisfied with our purchase and have no regrets. Update: 4/19/13 I came back and purchased a 2013 CRV ex AWD for my mom and a 2013 accord coupe ex for myself. Go see Mike Martello - he will get you a great deal! More
by dtran17
Employees Worked With
Mike Martello
April 23, 2013
Scott Robinson Honda was great. No hassle, no haggle dealership that gave me great customer service. Jeff Kokkinos called me and had the Accord I wanted , color , price and a quick turn around and I was dealership that gave me great customer service. Jeff Kokkinos called me and had the Accord I wanted , color , price and a quick turn around and I was on my way home very happy! I highly recommend this dealership. Thanks to Jeff K. And Doug ( finance ) for a job well done! Garret More
by garrett66
Employees Worked With
Jeffrey Kokkinos
April 10, 2013
I loved the fact that Freddie got me in and out of the dealership with a great deal and with the car I wanted! It was so quick that I made it to work on time...make sure you ask for him! dealership with a great deal and with the car I wanted! It was so quick that I made it to work on time...make sure you ask for him! More
by Destenie08
Employees Worked With
Freddy Gardner
April 07, 2013
I highly recommend Scott Robinson Honda! I purchased I highly recommend Scott Robinson Honda! I purchased my 2013 Accord Touring car this past October and thoroughly enjoyed the purchase experience. I highly recommend Scott Robinson Honda! I purchased my 2013 Accord Touring car this past October and thoroughly enjoyed the purchase experience. John Henry and Aaron Bell were the sales reps who took very good care of me. I received good value on my trade in and they worked with me on the purchase price and options. They had a silver model Accord in stock and when I mentioned that I wanted black they offered to drive to another dealer to get my car (which they did). Recently (Friday 4/5/13) I took my Accord in for the audio-nav software update. Scheduling my appt with Sherry Garey was easy. I then called Sherry back to request a couple of accessories be installed at the same time as the software update. Sherry was, again, very accommodating...and I did not have to change my appt date. Taking the provided van to the close by Enterprise car rental location was also very easy. I was there in 5 minutes, had my car in 10 minutes and was able to get to work on time. Kudos to the folks at Enterprise as well. Very friendly and customer oriented. My service rep on Friday was Jonathan Moreno. Jonathan is a very personable, knowledgeable and professional sales rep. He explained everything that needed to be done and when it would be done. When I picked up my car in the afternoon (on time)....Jonathan spent some time with me to explain how the new accessories and software update worked. Very helpful!! Everyone I talk to at Scott Robinson Honda in Torrance has been very nice and helpful. I am very happy with my new Accord and am very glad I bought my car at Scott Robinson Honda. Bob More
by bobchatt1
Employees Worked With
Jonathan Moreno
March 04, 2013
I really enjoyed working with Herbert Castro!! I dread buying a new car, it has taken me 13 years to buy a new one and Herbert made me feel so comfortable, was not pushy at all. He allowed me to test dri buying a new car, it has taken me 13 years to buy a new one and Herbert made me feel so comfortable, was not pushy at all. He allowed me to test drive as many cars as I wanted and I enjoyed the whole experience; from test driving, to figuring out the deal, to actually buying the car. I would recommend Herbert to any of my friends and family! More
by jennapayan
Employees Worked With
Herbert Castro
February 11, 2013
For the five and a half years, I have gone to Scott Robinson Honda on Hawthorne Blvd. Each employee that I have spoken to in the Service Dept seems to have a negative attitude toward customers. Perso Robinson Honda on Hawthorne Blvd. Each employee that I have spoken to in the Service Dept seems to have a negative attitude toward customers. Personally, I have spoken to a few Service Reps at Scott Robinson Honda and each and every time I have had service done on my Civic I have had to deal with people in that department who seem to go through the motions of their job; but, really don't have the personality to be working as a service rep dealing with customers. I have even sent emails to Jeff Robinson with no reply from him. I have spoken to the Honda Corp and they informed me that each Honda dealership is independently owned. I understand that; however, I feel there should be some guidelines that Honda expects their dealers to follow. The last time I tried to get the van to take me home locally while my car was being serviced; they gave me such a hard time that I became disgusted and walked home. They appear to do a good job servicing customers cars. However, their attitude toward Honda customers leaves a lot to be desired. Personally, I feel Scott Robinson Honda is mismanaged and until they can do a better job of showing me that they are really concerned about the customers needs when they bring their car in; I would highly NOT recommend this dealership. More
by Rick770
Employees Worked With
Do not Remember the Name
January 20, 2013
I bought a 2013 Accord and I had an awesome experience with Fawzy Mansour. He was friendly , knowledgeable, and very attentive to my needs. He was not pushy at all. I trusted his honest opinions of the pr with Fawzy Mansour. He was friendly , knowledgeable, and very attentive to my needs. He was not pushy at all. I trusted his honest opinions of the product he was selling. I will definetly recommend him and Scott Robinson to anyone shopping for a car.... Niki, Torrance, CA More
by nikithomas73
Employees Worked With
Fawzy Mansour
January 19, 2013
Just bought the used car under dealer's satisfactory points of quality and warranted for 30days/or 1000 miles driving that one. Three points of dissatisfaction of the car's quality has been found dur points of quality and warranted for 30days/or 1000 miles driving that one. Three points of dissatisfaction of the car's quality has been found during pre-sale drive with a salesman M. Castro "on the board" and been promised to fix. Extra 2 points of dissatisfaction has been found after the first 100 miles after purchased the car. Car was stand on Service Department at Scott Robinson Chrysler Dodge Jeep site and for all business hours on 01-18-2013 and there is absolutely nothing has been fixed... at all. I've been called to a service department for 4-5 times, and just left messages, because there was nobody to answer the call. Just after 04:25 P.M., service adviser D. Sanchez called me back and told that they do not have a time to start and finish any kind of work. So, I have to pick up the car and in couple of days back. It is a very first and so bad experience dealing with service representatives... in my entire life...very bad. However, I am very satisfied in working with a financial department and it's manager Mr. Jason Corrigau, who personally assist me in process of making Sale-Purchase agreement and did it with the highest level of professionalism and as human being as well. He, also, by my request, spent his own time in order to help me in dealing with Service Department, and I hope the car's problems will be fixed on my next visit to Service Department. That is why I put "yes" and recommend SCOTT ROBINSON dealership to other people, because there is very professional management in Financing and I believe in other departments, as well. So, that is my first opinion about Scott Robinson's Chrysler Dodge dealership in Torrance, CA Sincerely yours, Vladimir Lyudmirsky More
by Vladimir Lyudmirsky
Employees Worked With
Service advise David SANCHEZ @ Scott Robinson Dodge
January 05, 2013
The day after Christmas we went in to just look at vehicles and left with a 2011 Honda Pilot. The salesman, Jim Capella did an awesome job, showed us new & used vehicles with No pressure. The financin vehicles and left with a 2011 Honda Pilot. The salesman, Jim Capella did an awesome job, showed us new & used vehicles with No pressure. The financing was a lot quicker than expected. Thank you for a great experience and we will definitely refer our friends & family. More
by Nysac
Employees Worked With
Jim Cappella
