Back

Scott Robinson Honda

Torrance, CA

4.7
298 Reviews

20340 Hawthorne Blvd.

Torrance, CA

90503

Directions

By Type

Showing 298 reviews

September 11, 2015

So disappointed! Bunch of xxxxx and unprofessional car salesmen, once you start discussing with them the rates and they realize that you've done your homework and actu More

by ANK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, Jim Cappella
Oct 22, 2015 -

Scott Robinson Honda responded

I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. John Pohlig Marketing Director (310) 371-3521 x7267 jpohlig@scottrobinson.com

August 05, 2015

Good folks to get your car from I've been dealing with Scott Robinson for years. They're nice people and I've just gotten my third new car from them. A couple of class acts in parti More

by Shelbyc72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Bonner
Aug 08, 2015 -

Scott Robinson Honda responded

Your marvelous review means a lot to us, Shelby. We appreciate your feedback and are happy to hear that Ken and Richard were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, John Pohlig, Marketing Director

March 14, 2015

Satisfied Customer Stuart, was a very helpful sales person was able to work with me on my monthly. This is my 3rd car at this location and are always trained with knowle More

by VillaHugo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Lipschitz
Mar 17, 2015 -

Scott Robinson Honda responded

It was a pleasure to read about third car buying experience at the dealership. Congratulations on your vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Stuart was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Be sure to check out our Facebook page. Best, John Pohlig, Marketing Director

November 09, 2014

Real Customer Service Best car buying experience in the last 20 years. Fawzy took customer service to a whole new level. Very thorough and friendly with a no pressure sal More

by roseES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Sassadyn, Fawzy Mansour
Nov 10, 2014 -

Scott Robinson Honda responded

Rose, We love hearing about customers that have a terrific experience at Scott Robinson Honda and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. John Pohlig, Marketing Director

August 06, 2014

Great Customer Service by Troy Lapeyrollerie Troy Lapeyrollerie is very helpful and friendly at this location. I went to buy Honda Accord. Troy helped me to make the purchase process very smooth. More

by chungsuleemay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Lapeyrollerie
July 15, 2014

Troy Lapeyrollerie helped with 2013 accord features. Troy was very helpful to my wife, daughter and me in learning how to use our 2013 Accord Touring features. Particularly the navigation settings car s More

by midgereis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Lapeyrollerie
Jul 16, 2014 -

Scott Robinson Honda responded

Mike, congratulations on your brand new Accord! Troy is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Take care, John Pohlig, Marketing Director

July 03, 2014

Definitely your friendly go to Honda people!!!!! Troy and Chris are definitely two people you want to work with at this location!!! I went in to lease an Accord Coupe but was nervous about pricing. T More

by yupyo8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Troy
Jul 08, 2014 -

Scott Robinson Honda responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Troy and Chris' efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook and Twitter pages. Thank you again! John Pohlig, Marketing Director

June 25, 2014

Troy Lapeyrollerie - great customer service I let Troy know the pre-owned model I was looking for & he kept me informed. Car came in - bingo, great price, service, straight-forward More

by Gotoguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Lapeyrollerie
Jun 26, 2014 -

Scott Robinson Honda responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Troy is a great addition to our sales team and we are glad you had the opportunity to work with him. We understand that buying a car is an important decision and we are honored that you chose Scott Robinson Honda. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Kind Regards, John Pohlig, Marketing Director

June 24, 2014

good experience Troy did a great job from the moment we met in the parking lot. He was able to understand my needs and make right suggestions. He sold me on a car th More

by straser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
troy lapeyrollerie
Jun 25, 2014 -

Scott Robinson Honda responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Troy was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Sincerely, John Pohlig, Marketing Director

June 07, 2014

Loving my new car I came into Scott Robinson recently to buy a car. I wasn't really sure what I was looking for but Troy came over right away and helped me. He found me More

by MaryBT2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Lapeyrollerie
Jun 09, 2014 -

Scott Robinson Honda responded

Thank you for taking the time to share with us, Mary! We are pleased to hear Troy did a great job in assisting you in your purchase. The goal of the Scott Robinson Honda team is to ensure a painless and enjoyable purchasing process for each of our customers. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Kind Regards, John Pohlig, Marketing Director

...
16
...