Scott Robinson Honda
Torrance, CA
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Wait, Wait, Wait..... for nothing. We found a car on Truecar.com that seemed to be everything we wanted, but the price was a bit high. We called and the internet rep, Anil, said that t We found a car on Truecar.com that seemed to be everything we wanted, but the price was a bit high. We called and the internet rep, Anil, said that the car was still available and he would check with us on Friday before we drove up from San Diego. We decided to go up on Thursday instead and called to tell two of the salesmen that we were heading up, We called two numbers, emailed, spoke with one rep who said he would call back in 10-15 minutes ( he didn't) and left messages for everyone else. ON the way up from San Diego, ( an hour and a half after I called) one of the reps called back to say that he would pull the car off the front line so it would be there when we got there. We told him we were on our way and would arrive in about 45 minutes. We got there and no one was at the front desk. After about 10 minutes someone came and said she'd call him down and he would be right down. About a half hour later we walked over to find out what was happening and he had just arrived, having been "out to lunch". One would think he would have mentioned that or the front desk person could have told us, but no. Finally, we got to see the car. We went back to talk about the price and he left saying he would see if he could bring it down $1000 or $2000, he didn't return for another 1/2 hour or so, Two (still warm!) chocolate chip cookies later, a few hot chocolates , a walk or two out to answer some questions for ourselves at the car he finally arrived with his "lowest Price" - the price that was listed on the ad! No movement at all! the car has been sitting on their lot for 115 days and not even willing to move on price at all. It was such a waste of time and so disappointing. I really felt as if they must have grown attached to the little car.... Don't waste your time. More
Quick and painless Great experience buying our new Civic. Our salesman Brett Wright was awesome. His experience showed and was appreciated. I wouldrecommend Scott Robi Great experience buying our new Civic. Our salesman Brett Wright was awesome. His experience showed and was appreciated. I wouldrecommend Scott Robinson Honda for anyone wanting to purchase a new Honda More
Excellent experience with Mike Martello! Easiest car buying experience ever! Mike knows his stuff, which made it easier for me to understand what I really wanted and helped me find the perfe Easiest car buying experience ever! Mike knows his stuff, which made it easier for me to understand what I really wanted and helped me find the perfect car. I always refer my friends and family to Mike now, and they couldn't be happier with the service they receive from him. If you're looking for a Honda make sure you ask for Mike Martello!! More
Excellent Honda Sales Associate Excellent service. Kubi is very knowledgeable, patient, and answered all my questions, and gave me a fair deal on a new CRV. Highly recommend, and wou Excellent service. Kubi is very knowledgeable, patient, and answered all my questions, and gave me a fair deal on a new CRV. Highly recommend, and would buy another cat here. More
Scott Robinson Honda Came into Honda today expecting to be turned down but Bill Soto spent the entire day making sure I Left with something. Not only did I get a car I was Came into Honda today expecting to be turned down but Bill Soto spent the entire day making sure I Left with something. Not only did I get a car I was Approved For a 2017 vehicle. Bill was great, and his customer service skills are superb. Great Employee Honda ! More
Used vehicle purchase My son was in the market for a used truck. Found one here online and went to look at it. Mike Martello greeted us and let us take it for a test drive. My son was in the market for a used truck. Found one here online and went to look at it. Mike Martello greeted us and let us take it for a test drive. No pressure and no hassle! It was a great experience! More
Sean Monroe is the best!! Sean Monroe was a lifesaver. I told him wxactly what I needed and he delivered above and beyond my expectations. His customer service was outstanding. Sean Monroe was a lifesaver. I told him wxactly what I needed and he delivered above and beyond my expectations. His customer service was outstanding. From the chocolate chip cookies to him even pairing my phone with the Bluetooth before I left. He went over every button and every sensor like a live car manual. I have never had an experience so satisfying. What a pleasure and I can't thank him enough. More
Breanna was great to work with, she was a real pro. It was a pleasant experience because of Breanna. She worked to get me a good price and fair deal. It was fun working with her. It was a pleasant experience because of Breanna. She worked to get me a good price and fair deal. It was fun working with her. More
Superb service Buying a new car can always be a stressful process, and Sean went out of his way to make it as painless as possible. He never rushed the test drive a Buying a new car can always be a stressful process, and Sean went out of his way to make it as painless as possible. He never rushed the test drive allowing ample time, did not pressure during the entire process, and of course was very knowledgeable about the entire selection of cars on offer. He even offered to deliver my car to me when I was shopping with a rental. I cannot recommend him enough. More
Buying my car was a pleasure Sean Monroe at Scott Robinson was wonderful and patient with my indecision. My problem was they had two perfect cars for me! Everyone was helpful and Sean Monroe at Scott Robinson was wonderful and patient with my indecision. My problem was they had two perfect cars for me! Everyone was helpful and professional. The whole experience was painless. More