Scott Robinson Honda

Bait and switch was done when signing contract. After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on pur After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on purchasing of a SERVICE CONTRACT but the finance representative did a BAIT AND SWITCH on us and instead included an EXTENDED WARRANTY that we did not want....I have for 6 months been calling and trying to speak to the finance manager to try and explain what happened but have not even gotten a call back!! I tried to speak to the general manager but always is told that he is unavailable and to leave a voicemail but no call back as of now!! Please be aware that this probably happens to more customers unaware that they had a bait and switch probably due to bad customer service and money... More

Wonderfull Experience!!! Just recieved my Ca plate today!!! I bought my 2018 civic couple weeks and I am very happy . Thanks to Mr. Jovic Anicete for making it possible! I recieved my Ca license plate today and I bought my 2018 civic couple weeks and I am very happy . Thanks to Mr. Jovic Anicete for making it possible! I recieved my Ca license plate today and I wish I can just leave the "Scott Robinson" plate in there. My experience in this dealership was wonderful and Jovic make it possible he is very helpful, very informative,very friendly etc..eyyy most importantly he is very patient with us that day because I know that he is very busy but he took his time explaining everything and I really appreciate it "customer care" thanks again Jovic. I highly recommend Scott Robinson Honda and Mr. Jovic Anicete!!! More

A simple repair became a horrible sales experience! No one likes being cheated, which is reason enough to avoid buying a car from these creeps! I took my 2007 CR-V into Scott Robinson Honda for repair t No one likes being cheated, which is reason enough to avoid buying a car from these creeps! I took my 2007 CR-V into Scott Robinson Honda for repair two weeks ago; I knew it would be a big repair (steering issues) but had the money for a substantial downpayment on a new car if the repair cost was too high. While awaiting my estimate, I was pounced upon by salesman Stuart Lypxxxxs; I told him I had already received a quote on an HR-V via e-mail but he claimed that salesman wasn't in. That was the first of MANY lies. Without my knowledge, he took it upon himself to speak with my service writer (who NEVER returned with the estimate), then quoted a total repair cost of $3000 and repeatedly said it wasn't worth it for a 10 year old car. While I agreed with that, I repeated that I needed to actually see the estimate. He claimed he'd print it but deliberately disappeared until the Service Dept closed, leaving me with no itemized costs to review. I eventually caved and agreed to buy a new Fit, since he claimed the HR-Vs are out of stock. It then took THREE hours for him to locate a Fit from another dealer (he'd lied about having what I wanted on the lot). I'd refused to buy one without leather seats, which he couldn't get, so he promised to 'cover' the cost to replace the interior. Instead, he hid the cost deep within the contract and then claimed I HAD to have the extended warranty on a lease agreement (another lie), boosting a $19K car to $27K! I complained about all of the above but had already signed the contract and put down $7000 (and the payments are still over $300 per month)! To cover his tracks, he then 'demonstrated' HondaLink (required) using my iPhone by sending a message to his cel phone pretending to be me saying "I love my new car; you did a great job!" (I was LIVID)! It's now taken 7 days to complete the additions to the car, leaving me to use a rental car costing me $200 for insurance! Lypxxxxs' sales manager (Aaron Bell) has since done everything to protect this guy, including forcing the service writer to change her story about reporting the repair cost directly to me--which actually would have been over $1K LESS than Stuart quoted! BEWARE: These people are as dishonest as they come and they stick together against the customer! I have filed a complaint with American Honda about their practices and want everyone to know to avoid them like the plague! If I could give them no stars, I'd do it. In over 30 years of buying new Honda cars, I have never been treated so horribly; when this lease ends, I'm done! (Btw, the service department folks--Geoffrey and Margarita--were stellar and not to blame for what happened; this was all down to Sales telling them that I'd decided not to fix my car, which wasn't true). More

great dealership, nice staff looking for a new Pilot and Freddy helped us out. great service, knew all the details about the car, test drives and patience with us and our kids. to looking for a new Pilot and Freddy helped us out. great service, knew all the details about the car, test drives and patience with us and our kids. took the time to explain everything to us. i got a car from him years ago from BMW, and hes with honda again and i was glad to deal with him again. More

Great experience! We worked with Youssef Saber who was nothing less than professional and genuine. This was our first time working directly with the dealership instead We worked with Youssef Saber who was nothing less than professional and genuine. This was our first time working directly with the dealership instead of using a car broker. Mr. Saber was kind and a pleasure to work with! Thanks Youssef! More

Wonderful Service Had the greatest experience at Honda with Stuart. He went the extra mile for us so we could get a beautiful comfortable new car. Best service ever! Had the greatest experience at Honda with Stuart. He went the extra mile for us so we could get a beautiful comfortable new car. Best service ever! This is the 12th car our family has purchased from this dealership! We love Scott Robinson Honda. Aaron, Stuart and Ernie are always wonderful to work with purchasing a vehicle 🚗 More

I love my Honda cars! This is my second time getting a Honda car at Scott Robinson and I couldn't be anymore happier. I had fun test driving the 2018 HRV with Obi Nweke an This is my second time getting a Honda car at Scott Robinson and I couldn't be anymore happier. I had fun test driving the 2018 HRV with Obi Nweke and came back the next day for an appointment I had already scheduled with Stuart Lipschitz. Stuart was amazing as was Tamer Mansour. I told them which car I wanted and what my budget was and they worked diligently to get me an awesome deal! I will definitely be recommending them to friends and family. Also, a quick thank you for Mike Martello who got me my 2013 Civic about 4 years ago and the reason why I felt confident to return to Scott Robinson for my next car. More

Best Purchase Experience Ever Best car buying experience with Stuart L. In sales. Leased a Civic Hatchback EX. Great price and Stuart worked with me to get me what I needed. Entire Best car buying experience with Stuart L. In sales. Leased a Civic Hatchback EX. Great price and Stuart worked with me to get me what I needed. Entire transaction completed in less than an hour. Richard was also great on the finance side getting the docs completed quickly! More

Stuart Lipschitz & Tamer Stuart is the best Salesmanship is by far the best that I have encountered! He really knows his stock and can read people very well! Top of the lot! Stuart is the best Salesmanship is by far the best that I have encountered! He really knows his stock and can read people very well! Top of the lot! Tamer seals the deal! Excellent Financial mind! Stuart and Tamer are a great team! More

New Purchase This was my first and only dealership I started to look and purchased a car. Stuart made the process very easy. He was helpful, nice and willing to wo This was my first and only dealership I started to look and purchased a car. Stuart made the process very easy. He was helpful, nice and willing to work with me. I was able to drive away with the Honda Civic I had in mind I wanted. The was no feeling of pressure to purchase the vehicle. More