Scott Robinson Chrysler Dodge Jeep RAM - Service Center

Avoid the service department if possible, or simply purchase your vehicle in a BBB accredited dealer and look for red flags regarding the service department. I am saddened to say and frankly I am appal purchase your vehicle in a BBB accredited dealer and look for red flags regarding the service department. I am saddened to say and frankly I am appalled at the encounter I had with both Reu Ayala the " service manager" and John Rodriguez the "service advisor". The day before my car was visually inspected and I was told to bring in my car the next day in the morning. I initially brought in my 2021 Ram under 20k miles because my front grill is warping and the paint is crinkling, yes warping. I brought it so that they can take a look at the engine to make sure it's not overheating or anything is leaking, basically to figure out why the grill is warping since there is no reason it should be happening. Even with an appointment John Rodriguez is always confused, confused about who he works with and confused about why a customer is there, clearly not to buy groceries. Reu Ayala was brought in because John was still confused. Reu Ayala thought because I was a women he could convince me the warping was my fault and call it a day. Unfortunately, there is individuals who think they can talk down on a women and it be it and over with. As the service manager, he works for the customers and his professionalism is expected as it represents the establishment as a whole. Very poor customer service, disrespectful and very sassy. More customers need to speak up to have those two reprimanded for their poor quality of service to a human being. I honestly hope to never be back there, it's unfortunate because I am a loyal customer to the Dodge Ram family for many years. More

After taking my car to get it fixed, and I let them know what my previous shop had done they still they did not listen to me and did the same stuff. still charge me for it, and my car was still not fixed. what my previous shop had done they still they did not listen to me and did the same stuff. still charge me for it, and my car was still not fixed. after I brought the car back, they told me it was something else but they hadn’t inspected yet. They just wanted to charge me. for work that they were gassing at horrible dealership experience will not take my car there or buy another vehicle from the dealership ever again More

HORRIBLE customer service. The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today yet no one has bothered to reach out with any updates. I called this afternoon hoping to confirm that I can pick up my car today and no one answers the phone. I left a voicemail hoping for a call but nothing. I call back half an hour later, no answer. Another hour passes by so I call again and what do you know? Still NO ANSWER. I try reaching the sales department in hopes they can connect me directly with someone for service but all they do is transfer me and again, no freakin answer. I call back 3x and express my frustration but they still do nothing. All I'm told is that sales is in a different building and they just transfer my call. It's unbelievable that no one from the service department is able to take a customers call and provide an update. This isn't the first bad experience I've had here either. I brought my 2018 Jeep wrangler in a couple months ago for an oil leak, which took them 3 days to fix and keep in mind, they DONT offer courtesy vehicles.. well, I picked up my car expecting it to be good, only to find out later that night that they didn't do a proper job. They left a coolant hose loose and it exploded, causing my car to heat up and fill with smoke. I was left stranded close to home, so I was able to call for help and push my car into the driveway and when I called the service department they told me I had to find my own way of getting my car back to the dealership because they don't offer towing services... this was THEIR fault and they didn't have the decency to cover a tow!? I went through my insurance and had my jeep towed to them the next morning... I was frustrated because not only did I have to pay a $100 deductible for them to fix the oil leak, but in doing so, they messed something else up and my car had to be back for service for another day. ABSOLUTELY RIDICULOUS! Do NOT recommend. More

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due t I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place. More

Poor service. ..overpriced repairs and unnecessary additions to service... no loaner cars... car has been there for WEEKS and no contact.... nice guys but terrible ..overpriced repairs and unnecessary additions to service... no loaner cars... car has been there for WEEKS and no contact.... nice guys but terrible service... charged for spark plugs and battery that I didn't need and problem still exists... shame on you and having your Service team work on commission... More

Brought 2022 Ram 2500 6. 4L Under warranty I Am a 40 years Technician of Automobiles and Aircraft . engine cylinder #6 burning oil and fouling both plugs Service depar 4L Under warranty I Am a 40 years Technician of Automobiles and Aircraft . engine cylinder #6 burning oil and fouling both plugs Service department wouldn’t do basic troubleshooting to diagnose problem Including basic compression check , Charge customer for this . I was given the run around by Service manager Rue Ayala and told to put on engine oil consumption check for next 1500 miles and bring back.. Spark plugs for the #6 cylinder were coked up and oil fouled to complete shorted . — Crusted Doesn’t take a genius to see that cylinder has a oil problem. Ayala just wanted to argue and put me off with a spark plug change . Will never take a vehicle to them ever again… And will tell everyone I know about my experience with them .. Called another dealership in area and told me they have heard of the poor service and bad customer service at Scott Robinson in Torrance on Hawthorne Blvd . This dealership just doesn’t care about Warranty Work.. Wanted to sell me service work at what seems to be double the going rate.. Discussing the predatory attitude.. More

John Gonzalez. . you xxxxed up big dog. I’m not a bad review guy, but you get to be my first. I’m in customer service, I get it, xxxx happens. If you had just called . you xxxxed up big dog. I’m not a bad review guy, but you get to be my first. I’m in customer service, I get it, xxxx happens. If you had just called and said something we would’ve been cool, but you couldn’t bring yourself to do it huh? Dropped my truck off at 12 and went back to work based on you telling me it would be ready at 5 and you would call or text me an update. I call to check in at 5:30, and no one answers the phone. I try multiple times for the next hour leaving messages to the front desk just to see what’s going on (I wish I didn’t need my truck but I do), but no response. Okay I guess I’ll get a call first thing next day oh well. Next morning I wait until 10 then start calling again, same xxxx, no one knows what’s going on. I have to show up and track you down at 12, “oh yeah we’ll work on it right now”, well what’s been going on the last 24 hours? Wait another hour, finally get my truck, no apology. If you had just said you messed up I still would have been okay, but nope not once did you admit any wrongdoing. I didn’t leave you with a lawnmower, I left you with a $50k truck and you couldn’t just call me and tell me what was going on after I left multiple messages? You straight up had the notes on your desk they left you and said “yeah I was going to call you”, no I had to come find you bro. I don’t want to have to track you down, common courtesy would be to just tell me it’s delayed. Yeah that sucks but it’s understandable, unless you have to stalk someone just to get that out of them. Needless to say never going back, hope you guys are able to learn some communication skills for the next poor xxxxxxx. More

The worst. Uncooperative. Unprofessional. They were terrible to work with - at first, they didn't have information, were waiting on it - but they weren't, they Uncooperative. Unprofessional. They were terrible to work with - at first, they didn't have information, were waiting on it - but they weren't, they were just delaying. Every time I've tried to come in for my car, the dealership has some sort of problem. They didn't have the materials and would have to refer me to another dealership or they didn't have an employee who could take care of items that were covered under my warranty. Not true. They just didn't want to honor that my mileage was close to the warranty. will never use them again. More

Great dealer ship ima very happy with the service with car and customer service as well car and customer service as well More

We went there when the remote key stopped working, We were greeted by John Gonzales who was extremely pleasant, efficient, and very helpful. He found our warranty quickly, checked if key replacement is a were greeted by John Gonzales who was extremely pleasant, efficient, and very helpful. He found our warranty quickly, checked if key replacement is available and offered oil change that was due while waiting for the key. Car was done on time. More