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Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
638 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 638 reviews
March 23, 2013
My Grandparents 2008 Chrysler PT cruiser is stalling randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty r randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty repair on malfunctioning PCM Powertrain control module on 2008 Chrysler PT cruiser with only 22.000 miles on it. Service Attendant Manuel advised us is was a diagnosed that a bad battery was sending low voltage to the PCM causing error code 700 and 550. And the PCM only needed to be re-imaged and updated once the battery was replaced.. I asked to speak to there service manager and was advised his was not in. Then i was cold transferred to the general manager voice by a hostile and unprofessional service attendant. This information was then communicated to Chrysler customer service to deny a possible warranty repair. I had the vehicle towed back to there home and AAA sent out a diagnostic truck to replace the battery as it was under there warranty and was only 11 months old. AAA found nothing wrong with battery and provided a print out of passing test that were performed with and without load. I reached out to the Glen Thomas 5 star Chrysler dealership in Signal, the service manager Tom quickly took a interest in this issue. He had me contact Chrysler and advise them of AAA findings Chrysler assigned a case manager under a executive case has been opened and we they will be working the new dealership to fix this problem with little cost due to this errors of this dealership. I have opened a complaint with the BBB for a refund of service charges. More
by apachenp
Employees Worked With
Manuel
March 23, 2013
We sold our 13 yr. old Dodge Grand Caravan to a friend. We're looking for a replacement van. Found the Dodge Grand Caravan Crew we wanted at a very fair price but the wrong color. They got the correct col We're looking for a replacement van. Found the Dodge Grand Caravan Crew we wanted at a very fair price but the wrong color. They got the correct color for us. There was no pressure by the sales people which we found very refreshing. We would not hesitate in recommending this dealership. More
by Charshel
Employees Worked With
Steve Posner, Brahram "Ben" Behin
March 18, 2013
Visited this dealership this morning to buy a new family car. Our salesman Fawzy was helpful, informative and friendly. He helped us get a great deal on the car, and I felt he went above and beyond in his car. Our salesman Fawzy was helpful, informative and friendly. He helped us get a great deal on the car, and I felt he went above and beyond in his service to us. Definitely recommend this dealership to anyone looking for a car, and ask about the factory rebates! More
by ZA123
Employees Worked With
Fawzy Mansour
March 16, 2013
Jonathan was very professional, courteous, and professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience More
by julianaasia
Employees Worked With
Jonathan Nowell
March 15, 2013
went in for my 30,000 mile service on my dodge 1500 and pointed out a factory defect/ safety issue ( back seat belts were bolted in the wrong spots ) that i tried a year ago with a different employee to c pointed out a factory defect/ safety issue ( back seat belts were bolted in the wrong spots ) that i tried a year ago with a different employee to correct . The employee a year ago told me there was nothing he could do except chanrge me money for somethin that would hardly fix the problem and still be a safety issue. i showed the problem to Manuel Salinas and he had no problem fixing the problem with a quickness . thank you Manuel for being the type of man who takes pride in his job and going above and beyond . More
by danieldsxb
Employees Worked With
manuel salinas
March 10, 2013
Cubby was exceptionally friendly and honest and he understoon what I was looking for and did not try to sell me up or look for anohter vehicle. He was very professional and went to bat for me with ma understoon what I was looking for and did not try to sell me up or look for anohter vehicle. He was very professional and went to bat for me with mangement. Jason was also very friendly and profiecient in the finance area. Explained everything in detail and answeredc all of my questions. I had a very pleasant experience in dealing with both of the gentlement. More
by saltzman
Employees Worked With
Cubby and Jason
February 21, 2013
Why Scott Robinson? Because Joe Cuberos (fleet dept) restored my faith in Dealerships. No games, no BS. He is the 100% go to guy. We went to a few other Jeep dealerships... Huntington Beach, Glenn Thom restored my faith in Dealerships. No games, no BS. He is the 100% go to guy. We went to a few other Jeep dealerships... Huntington Beach, Glenn Thomas and so on and we did get the same old salesman crap. We were told about Joe from a friends friend and called him and he said come on down and talk to me and you will see the difference of a caring dealership. We left there with a 2013 Rubicon Jeep! Thanks again Joe for all of your help. Robert & Kristin Munjko, Hawthorne, Ca. More
by RK Racing
February 21, 2013
I was taking my car to Scott Robinson for a light that was on in my Honda, not realizing I had pulled into the Scott Robinson Chrysler Dodge Jeep RAM I was waiting in line at the service department. A man was on in my Honda, not realizing I had pulled into the Scott Robinson Chrysler Dodge Jeep RAM I was waiting in line at the service department. A man walked up to me and asked if I need help, I explained the reason for my visit and he informed me that I was in the wrong place and need to go to the Honda dealer down the street. I was trying to back my vehicle out of line since I could not drive forward due to other vehicles and was having a difficult time. Another service man walked up and asked if I need assistance, I explained to him why I was taking my car to the dealer and that I was trying to get down to Honda. Jonathan (as I found out his name) explained to me that I did not need to go to Honda; the light that was on was due to my tire pressure being low. He filled up the tires and that was that! I was so impressed that he was willing to help me out even though I was at the wrong dealer. This also, saved me much time waiting in line to fine out I needed to put some air in my tires. The reason I gave all 5 stars is because of Jonathan’s great customer service. More
by kroesger
Employees Worked With
Jonathan Nowell
January 27, 2013
Great car buying experience! Thanks Manny, Jeff and Jason. I am happy with the deal price, financing and even my trade-in. The Service Department here has been excellent, so I was happy to purchase m Jason. I am happy with the deal price, financing and even my trade-in. The Service Department here has been excellent, so I was happy to purchase my new car here. I was able to drive my new Jeep home the same day! More
by ericwozniaksaxophone
Employees Worked With
Jeff, Manny & Jason
January 11, 2013
iam very happy i went to Scott Robinson Matt & Jason did everything they could to get me the best deal and payment to fit my budget i love the truck and very happy customer will certainly recommend the did everything they could to get me the best deal and payment to fit my budget i love the truck and very happy customer will certainly recommend them to anyone looking for a crysler prod More
by dodgerdog
Employees Worked With
Jason
