Scott Robinson Chrysler Dodge Jeep RAM

We already have a Jeep and were looking for a 2nd Jeep to trade in for. We saw a Compass, and wanted it in a specific color, which they did not have at their dealership. A couple of other salesmen tried to f trade in for. We saw a Compass, and wanted it in a specific color, which they did not have at their dealership. A couple of other salesmen tried to find one they could trade for, but told us no luck, so we left. Our salesman, Anthony, called us back a day or two later to say he was still looking for one for us. Another day or two later we went back with info that a nearby dealer had what we wanted. Anthony and the trade manager told us no problem, got our paperwork going and told us the car would be there the next day. As it turned out, they had to trade with a different dealer much further away, and it took longer than expected to receive the car, until after closing time. But Anthony and the mechanic stayed late to make sure it was washed and polished and ready to go so we could get our new car the day they promised. They were both very helpful and friendly, as was Kyle in Financing. We think that Anthony went above and beyond for us, and he was always was friendly and smiling and very professional. More

You Are the Best in the West the over all service a great deal and the salesman Omar was great ! I will tell everyone at UCLA deal and the salesman Omar was great ! I will tell everyone at UCLA More

Hello John Torres (Service Manager). jtorres@scottrobinson.com 7/18/2013 I am writing to let you know that I am NOT HAPPY with the service I received in your service department a jtorres@scottrobinson.com 7/18/2013 I am writing to let you know that I am NOT HAPPY with the service I received in your service department at Scott Robinson Chrysler in Torrance Ca. I took my 2000 Dodge Dakota in to your service department on 7/11/2013 for a 60,000 mile service, Your service department replaced the Engine Oil, Transmission Filter & Fluid, Brake Fluid, Rear End Fluid, Gave my truck a minor Tune-Up, Cleaned the fuel Injectors and replaced 1 light bulb. Your service department charged me $1,532.97 for this service. When the service was finished I paid the bill and drove my truck home. I was happy with your service department at that point in time. The next morning 7/12/2013 I opened the hood of my truck and seen the Air Filter Box was Unbolted and NOT reinstalled and the carburetor cover was reinstalled incorrectly. I took half a day off of work, Drove over to your service department and asked to see you. I waited 15 minuets for you to show up, I showed you what I found and you took care of that problem. I was trying to be very understanding when I told you that I realize that these things happen but it also made me wonder what else your mechanics DID NOT TIGHTEN on my truck. You offered to give me a full tank of gas for the inconvenience but I had a full tank already. On 7/17/2013 as I was backing out of my driveway headed for work, I noticed a large spot of Motor Oil on my driveway where my truck was parked; AGAIN 3rd visit, I took half a day off work and drove back over to your service department to get the Oil Leak fixed. Your mechanics found that someone at your service department left the motor oil drain plug LOOSE when they changed my oil!!! (Now just to remind you, this is the 3rd visit I made to your service department to get something fixed that your mechanic’s should have done the first time!) THAT IS TOTALLY UNACCEPTABLE!!!!! The one reason I took my truck to your dealership and paid the high (dealer service) price is because I wanted the service to be done by a professional!!! I could have taken my truck to any garage and received the same amateur service for less money!!! At the end of my 3rd visit I wanted to take you up on your previous offer of a tank of gas but you disappeared when the service was finished. I understand that you personally didn’t screw up this experience for me but as you know it’s your job to make sure your mechanics do the job right the first time like it says in your website advertisement on the internet!! (That Could Be Considered False Advertisement). For the above reasons I am going to mail a copy of this letter to Chrysler Head Quarters and let them know what type of service department and mechanics you have there at Scott Robinson Chrysler in Torrance Ca. I am also going to give your service department a NEGATIVE review on every web site I can find! I WILL NEVER RETURN TO YOUR SERVICE DEPARTMENT AGAIN!!! You lost me as a continued customer!!!! Your Former Customer; Robert Cast. More

This dealership met all of my needs. I went in to trade my 2010 Dodge Charger for a 2013 Dodge Charger. They offered me a great deal on my trade; better than other dealers were willing to offer me. Prior t my 2010 Dodge Charger for a 2013 Dodge Charger. They offered me a great deal on my trade; better than other dealers were willing to offer me. Prior to my purchase, I've been going to Scott Robinson's service department and have found that during the week I can get in and out within an hour. I enjoy not having to wait all day in their service area. Overall good experience at this dealership. Staff are always friendly trying to find ways to make your experience a good one. More

I've enjoyed talking to Omar Nakami. Very helpful and understanding about our needs. My wife and i are very happy and satisfied with the service we got from Omar Nakami. I would definitely recommend Omar understanding about our needs. My wife and i are very happy and satisfied with the service we got from Omar Nakami. I would definitely recommend Omar to anybody. Thank you More

Had to go for service on my Grand Cherokee. They were very helpful and took my car in right away. While waiting, I went and looked at the new Jeep Wrangler. I was greeted by a salesperson named Jeff Azar very helpful and took my car in right away. While waiting, I went and looked at the new Jeep Wrangler. I was greeted by a salesperson named Jeff Azar. Jeff was very friendly and knowledgeable. Even though I told him I was just waiting for my Jeep to get serviced, he still offered to let me test drive the Wrangler Rubicon. When we got back, Jeff offered to have the Manager give me a value for my Jeep in service... long story short.. end up trading in my Grand Cherokee in service for a brand new Rubicon!!!! Didn't even have to pay for the service bill on my Grand Cherokee! I can honestly say that the service, sales, and my experience all together at Scott Robinson Chrysler Jeep was amazing. Thank you for doing such a great job and making me this amazing deal. More

I have bought a few cars in my life time and after my first time I never wanted to go back to a big dealer again it was very stressful and dishonest but I did, a few years later and the same thing happen first time I never wanted to go back to a big dealer again it was very stressful and dishonest but I did, a few years later and the same thing happened. But this time was very different I went to Scott Robinson in Torrance and was approached by a very nice man by the name of Fauzy...Super cool guy very very nice and the whole time I was there he just made me feel very welcomed and comfortable even after the deal was done he still stayed very nice and that is rare it has been my experience that once you close the deal that's it...the dealer goes on to the next customer just waves you off, not this guy. I only got my car last month and I have already sent 3 people to them. I will go to them again in the future I was very pleased with them. More

After a long search for a new Jeep Wrangler, I decided it was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at Scott Robinsion in Torrance. The sales process was very smooth, but I have found when making large purchases my experiences have always been pretty positive... Now I can't say that is the same case when service is needed. I purchased my Jeep on a Saturday afternoon and got home when it was dark. The next morning my wife noticed two flaws in the car. One was a broken piece of plastic on the passenger seat and a small crack in the side glass. I was pretty upset, but made the call to the dealership. Jake Monnier in the sales dept. (not my sales rep), stepped in, said he would get it taken of and took complete ownership to get both pieces replaced. He restored some of my faith in service related issues, but until it was repaired I didn't get my hopes up. The following day I received a call from Silvia Nena in parts. She wanted to know exactly what part on the seat was broken and asked if I could come in. The dealership is an hour + away from where I live, so I asked if there was another way... Silvia tracked down someone in parts and was able to find a picture of the seat and I was able to id the broken piece via email... She made that an "effortless" experience. Her follow-up was awesome, she provided me updates when the part would be in. The window took a little longer, so I asked her to just hold it and replace when they fixed the window. Fast forward a couple of weeks and I get called that the glass replacement was in, but was going to take half a day to replace. I wasn't looking forward to getting a loaner and driving back and forth. When I arrived for my scheduled appt., I was greeted by Service Advisor, David Sanchez. He informed me he would take care of me. I voiced I was not excited about getting a loaner and having to drive back and forth... This is when I knew I truely was experiencing great customer service, both David and Silvia fast tracked my repairs and I was able to wait while both items were replaced. They had me out of there in 2 hours! They valued my time and have made me a believer again in service work. Thank you Jake, Silvia and David! Ron Ellman More

No hassle or pressure from the salesman or sales department. Real friendly and professional atmoshere. I would refer friends and family to this friendly location. department. Real friendly and professional atmoshere. I would refer friends and family to this friendly location. More