Scott Robinson Chrysler Dodge Jeep RAM

NO ACCOUNTABILITY I bought by used car on March 19, 2016. It should NOT have been on the lot to sell because of all the issues I had to bring it back for. Took it in I bought by used car on March 19, 2016. It should NOT have been on the lot to sell because of all the issues I had to bring it back for. Took it in on March 29th, got it back on April 1st, took it in on April 10th to show them what a different mechanic had shown me was told to bring it back on April 12th, dropped it off on the 12th and didn't get it back til the 21st.........I dropped it off today to fix a broken engine mount and it was ready by 12:30. These people do NOT communicate and no one takes accountability for ANYTHING! They give you a lot of lip service, but that's it. And if someone tells you they will talk to the GM because the GM cares........HANG UP AND GO SOMEWHERE ELSE! They will "shoot you in foot and then give you a ride to the hospital" to make them feel better about themselves but they are not to be trusted. I've now paid on a vehicle that has been at the dealership more that it has been in my possession and they think it's OK. More

Will Lie to your face just to make a sale. In early 2014 I was looking to get out of a lease on my daily driver 2013 Impreza and either replace it with a new v6 challenger lease or find somethi In early 2014 I was looking to get out of a lease on my daily driver 2013 Impreza and either replace it with a new v6 challenger lease or find something on my own that had more power. Scott Robinson Dodge in Torrance keeps sending my flyers offering to buy my 2010 Camaro for over Blue Book value, whether I buy a car from them or not, so I figured, why not, let’s throw the Subaru at them and see what they say. I called the dealership to see what their policy on taking over a lease was. I was directed to the internet sales manager, Steve Ponser who mentioned they could definitely get me out of my lease of a 2013 Subaru Impreza and in to a new vehicle. I reiterated to Steve that while a good enough deal may interest me, I may also very well simply just want to get out my lease and not replace it as I have another car. He said no problem. When I showed up at the dealership, I explained my situation to Steve that I did not really need my Subaru anymore and I did not want a direct replacement. I was willing to take on a new lease only if I could get a car with higher horsepower while not paying too much more a month than my current lease (about $200). Steve seemed optimistic thinking we could make a reasonable deal, potentially on a v6 challenger. Turned out the lease payments would be almost double my Subaru's so I passed on it and simply wanted to get my car appraised. After the appraisal, Steve told me they would be willing to match what was owed on the car but that would simply leave me walking away with nothing (I had no issue with that) but that it would be a better deal if I were to buy or lease something because then they could through another $600-800 towards a down payment. I said I understood but getting a new car simply didn't make financial sense so I would be fine with them simply taking over the car, even though what they were offering/what I owed was $500 less that the Kelley blue book trade-in value. This is where the dealership failed me. Steve seemed visibly uncomfortable at this point and asked if we could do it tomorrow morning, which seemed strange. I was offering them a car at below trade in value, let alone retail, so they stood to make a profit... why delay? Sensing something wasn't right, I asked for a written offer. "We don't do that", Steve said. What? A dealership doesn't give written offers? So I ask to see the manager that supposedly green-lit the offer on my car. Steve told me I cannot go in to the office so he will instead bring the manager out. A couple minutes later he comes out and has the audacity to tell me that the manager does not have time to talk to me. Seriously? The manager cannot be bothered to talk to me? That kind of service is abysmal. He then explains that he doesn't know if they can take the car for that price, despite the fact that not 20 minutes prior, he already told me they would take it, if I would buy/lease another car. This is where the lying begins: First Steve tries to tell me that they do not stand to make a profit because the state of California mandates a minimum of $2000 worth of reconditioning to be done to any vehicle before it can be resold (no such law exists). I ask what kind of reconditioning? By his own admission, the car, with only 5000 miles on it, is perfect. Steve tells me, "Well, we have to wash it". I'm no mathematician, but I think that equates to a $2000 car wash... When I call him on that, he then moves on to saying that my buyout price from the lease holder (Chase) may be different than what theirs would be. He explains that Chase does not want them to buy the car because if I were to sell it to Scott Robinson and buy a new car from Scott Robinson, Chase would not get the new financing so they will charge the dealership another $2000 extra for the buyout. If this sounds ridiculously illegal to you, it's because it is and Chase has no such policy. Amusingly, in this half-wit, absurd explanation, Steve contradicted himself in that he actually would be willing to take the car if and only if I also bought another car from him, invoking his imaginary extra buyout fee. I call him on this as well, telling him that is not legal and Chase does not do this. At which point, after going to his manager again, tells me that the manager just called the fleet manager (seriously, how many managers do these guys have?) and the fleet manager felt he could not sell the car because it was a manual. Now. Let me be clear. I do not care if the dealership's policy is simply "We won't buy your car unless you buy one of ours". Fine. Let's talk business. If we can make something work, great. If not, no harm done. Instead of just flat out telling me this, though, they instead decided to waste an hour of my time, insulting me with the most ridiculous nonsense ever to be passed off for the truth. Why waste my time? Why insult my intelligence? When I ask "Will you take my car if I don't buy one of yours, like the ad you sent me said?" just say no. Done. Regrettably, I must caution anyone looking to buy any Mopar to stay away from Scott Robinson. While their Body Shop at the Honda branch just North is excellent, the Dodge Sales branch is severely lacking not only in ability, but also common decency. I will be looking to replace my girlfriend's Jeep soon, but I will not do business with these people. Not only have they failed as a dealership, they have failed as human beings; unable to extend even the most basic of human courtesy. More

ole bate and switch I bought a Doge Caliber 1 1/2 years ago and i had a horrible experience... first they hit me with the bate and switch because the car that i saw on th I bought a Doge Caliber 1 1/2 years ago and i had a horrible experience... first they hit me with the bate and switch because the car that i saw on the internet was sold earlier that day... so i guess i ended up with another car with the same description and $800 more than the identical one i saw in the post... i asked a lower price but they shot this "true value" car price at me and they said that they would not discount it even though they had just sold the same car for cheaper earlier that day... they weren't trying to work with me at all or value their advertisement... when i went to the dealership to have them fix it they could not find my warranty on their comp, so always have your warranty in the glove cause they do not have it on record... they did a shabby job, one of the service writers broke my window off its regulator and then tried to blame the car... because of the shops miscommunication about my car being fixed, when it was not, i was going to be "late for work" and as i said that the porter laughed at me and said "So".... and i had already turned in my rental as a condition to get my car back.. but when i got the car back the speedometer glass was Cracked... Buy a Dodge but don't buy it from Scott Robinson More

Friendly at first but would snub you when theyre done I don't like how this dealership treats young buyers like me.i felt like i was treated badly, i got snub whenever i need something done for my car. My I don't like how this dealership treats young buyers like me.i felt like i was treated badly, i got snub whenever i need something done for my car. My car had a windshield stress crack after its first month and when i brought it back to the dealership all they said was that the warranty does not cover window damages. They didn't even look if it was hit by something or just a stress crack so what i did was i called the manufacturer and then the dealership called me and replaced the windshield. it also took me 3 visit to get my tire sensor change. then i have a problem with my contract now. i went to the finance department and ask then why did they gave me to a lender who gave me 80 months and and 11.99 % apr when i was just suppose to be getting 72 months and 9.29% interest and my contract says that i should know and changes done with my contract. the person who talked to me only said that they gave me what was on the contract and they didnt know what i was saying. they didnt even look at their file. so much for friendly customer service. that's the second time i told them about the rate. the first time i told them about it happened the first month i got my car. they said that the looked at it and it was just a typo but now i'm sure they didnt fix it and it wasnt i typo anything about it and the sad part is that it was the manager who i was talking to. if only i could return my vehicle with out paying anything i would without a second thought give it back. i just cant work with this guys. More

Forgotten once I was out the door I purchased a new Dodge Dart a year ago - It was the first time I purchased a new car so I learned a lot from the experience. Steve Posner was there t I purchased a new Dodge Dart a year ago - It was the first time I purchased a new car so I learned a lot from the experience. Steve Posner was there to help me out and he sincerely seemed like he wanted to help. But he was not able to get the exact car that I wanted. Eventually he found one that was close, the only thing missing was Navigation. He said that i just need to make an appointment and they can download it in 20 minutes. So I thought everything was great and made and appointment. Went back to get Nav installed and was told my console was not Nav ready so they could not install navigation to it. I was then given a number b y the front desk at the dealership for an after market guy to help me out. Fast forward a year later and still no navigation. The after market guy, though very nice, has not been able to get the right 'pieces' or whatever to put navigation into the car. I go back to the dealer for a service and mention this to the tech guy working on my car. He says the same thing - console is not Nav ready, I would need to have Sales order the parts(a new console is $2,500) and he could install it no problem. So I go talk to sales and find Steve there. I explain what I have been doing the last YEAR, show them the get ready paper that says I still need Navigation and Steve makes it seem like this is a big issue. He even questions why I was working with the after market guy... I didn't know any better since I was sent to this guy by the dealership! So he says he needs to talk with the manager or whatever and that he would get back to me - or for me to call if I do not hear back. Well I never heard back - he never picks up his cell, his cell VM is full (which is guess saves me the time of leaving him a VM since he wont check it anyways), he doesn't answer his emails, I tried emailing the dealer - nothing. Yes they treat you nice when they want you to buy something, but as soon as you are off that lot you are forgotten. More