Scott Robinson Chrysler Dodge Jeep RAM

HORRIBLE customer service. The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today yet no one has bothered to reach out with any updates. I called this afternoon hoping to confirm that I can pick up my car today and no one answers the phone. I left a voicemail hoping for a call but nothing. I call back half an hour later, no answer. Another hour passes by so I call again and what do you know? Still NO ANSWER. I try reaching the sales department in hopes they can connect me directly with someone for service but all they do is transfer me and again, no freakin answer. I call back 3x and express my frustration but they still do nothing. All I'm told is that sales is in a different building and they just transfer my call. It's unbelievable that no one from the service department is able to take a customers call and provide an update. This isn't the first bad experience I've had here either. I brought my 2018 Jeep wrangler in a couple months ago for an oil leak, which took them 3 days to fix and keep in mind, they DONT offer courtesy vehicles.. well, I picked up my car expecting it to be good, only to find out later that night that they didn't do a proper job. They left a coolant hose loose and it exploded, causing my car to heat up and fill with smoke. I was left stranded close to home, so I was able to call for help and push my car into the driveway and when I called the service department they told me I had to find my own way of getting my car back to the dealership because they don't offer towing services... this was THEIR fault and they didn't have the decency to cover a tow!? I went through my insurance and had my jeep towed to them the next morning... I was frustrated because not only did I have to pay a $100 deductible for them to fix the oil leak, but in doing so, they messed something else up and my car had to be back for service for another day. ABSOLUTELY RIDICULOUS! Do NOT recommend. More

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due t I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place. More

Poor service. ..overpriced repairs and unnecessary additions to service... no loaner cars... car has been there for WEEKS and no contact.... nice guys but terrible ..overpriced repairs and unnecessary additions to service... no loaner cars... car has been there for WEEKS and no contact.... nice guys but terrible service... charged for spark plugs and battery that I didn't need and problem still exists... shame on you and having your Service team work on commission... More

Brought 2022 Ram 2500 6. 4L Under warranty I Am a 40 years Technician of Automobiles and Aircraft . engine cylinder #6 burning oil and fouling both plugs Service depar 4L Under warranty I Am a 40 years Technician of Automobiles and Aircraft . engine cylinder #6 burning oil and fouling both plugs Service department wouldn’t do basic troubleshooting to diagnose problem Including basic compression check , Charge customer for this . I was given the run around by Service manager Rue Ayala and told to put on engine oil consumption check for next 1500 miles and bring back.. Spark plugs for the #6 cylinder were coked up and oil fouled to complete shorted . — Crusted Doesn’t take a genius to see that cylinder has a oil problem. Ayala just wanted to argue and put me off with a spark plug change . Will never take a vehicle to them ever again… And will tell everyone I know about my experience with them .. Called another dealership in area and told me they have heard of the poor service and bad customer service at Scott Robinson in Torrance on Hawthorne Blvd . This dealership just doesn’t care about Warranty Work.. Wanted to sell me service work at what seems to be double the going rate.. Discussing the predatory attitude.. More

John Gonzalez. . you xxxxed up big dog. I’m not a bad review guy, but you get to be my first. I’m in customer service, I get it, xxxx happens. If you had just called . you xxxxed up big dog. I’m not a bad review guy, but you get to be my first. I’m in customer service, I get it, xxxx happens. If you had just called and said something we would’ve been cool, but you couldn’t bring yourself to do it huh? Dropped my truck off at 12 and went back to work based on you telling me it would be ready at 5 and you would call or text me an update. I call to check in at 5:30, and no one answers the phone. I try multiple times for the next hour leaving messages to the front desk just to see what’s going on (I wish I didn’t need my truck but I do), but no response. Okay I guess I’ll get a call first thing next day oh well. Next morning I wait until 10 then start calling again, same xxxx, no one knows what’s going on. I have to show up and track you down at 12, “oh yeah we’ll work on it right now”, well what’s been going on the last 24 hours? Wait another hour, finally get my truck, no apology. If you had just said you messed up I still would have been okay, but nope not once did you admit any wrongdoing. I didn’t leave you with a lawnmower, I left you with a $50k truck and you couldn’t just call me and tell me what was going on after I left multiple messages? You straight up had the notes on your desk they left you and said “yeah I was going to call you”, no I had to come find you bro. I don’t want to have to track you down, common courtesy would be to just tell me it’s delayed. Yeah that sucks but it’s understandable, unless you have to stalk someone just to get that out of them. Needless to say never going back, hope you guys are able to learn some communication skills for the next poor xxxxxxx. More

The worst. Uncooperative. Unprofessional. They were terrible to work with - at first, they didn't have information, were waiting on it - but they weren't, they Uncooperative. Unprofessional. They were terrible to work with - at first, they didn't have information, were waiting on it - but they weren't, they were just delaying. Every time I've tried to come in for my car, the dealership has some sort of problem. They didn't have the materials and would have to refer me to another dealership or they didn't have an employee who could take care of items that were covered under my warranty. Not true. They just didn't want to honor that my mileage was close to the warranty. will never use them again. More

From start to finish, John Morovitz provided an exceptional car buying experience. His expertise and professionalism guided me seamlessly through the process of purchasing my brand new Challenger R exceptional car buying experience. His expertise and professionalism guided me seamlessly through the process of purchasing my brand new Challenger RT. John's attention to detail ensured that every aspect of the transaction was smooth and hassle-free. He listened attentively to my needs and preferences, ultimately matching me with the perfect vehicle. His friendly demeanor and dedication to customer satisfaction truly set him apart. I highly recommend John Morovitz to anyone in search of a top-notch car buying experience. Five stars all around! More

If you have an issue file a complaint to the DMV, BAR, and the BBB. All those awards they flash in their showroom are useless. They think I’m playing and I’m not type of person to go away. I received t and the BBB. All those awards they flash in their showroom are useless. They think I’m playing and I’m not type of person to go away. I received transmission, engine, and electrical issues less than 24 hours after signing!!!! The jeep I bought has been constant issues since I bought it. Religiously every other week… and their techs “can’t replicate the issue”. They’ve had my car 2 weeks this year! Lenny Kemper salesman ignored my issues. Then, I emailed GM Joel Nelson on their website with no response what so ever. Finally, GM Marco Perez tried to pretend to be helpful then stopped being helpful and also began to ignore my emails with my concerns. I have a log of the issues, who I spoke to and when. More

Great dealer ship ima very happy with the service with car and customer service as well car and customer service as well More

We went there when the remote key stopped working, We were greeted by John Gonzales who was extremely pleasant, efficient, and very helpful. He found our warranty quickly, checked if key replacement is a were greeted by John Gonzales who was extremely pleasant, efficient, and very helpful. He found our warranty quickly, checked if key replacement is available and offered oil change that was due while waiting for the key. Car was done on time. More