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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
876 Reviews

876 Reviews of Scott Honda of West Chester - Service Center

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April 17, 2021

Service was excellent and gentlemen who waited on me was professional and informative . I was in and out in less than hour for oil change and tire rotat More

by Dennis.Czaplicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
May 07, 2021 -

Scott Honda of West Chester responded

Hi Dennis, thanks for sharing this 5-star compliment for Brandon and the service team who assisted you at your recent visit! It's our pleasure to provide you and your vehicle with thoughtful care, and one way we do that is to value your time. We're so glad you enjoyed and we look forward to welcoming you back :)

April 17, 2021

Always helpful and listens. Works with you and explains any problems that your car has and oil out for the customer, their time, and their wallet. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rooney
May 07, 2021 -

Scott Honda of West Chester responded

Welcome back, Kathy! We're happy to be the team you trust for all your Honda maintenance needs :) It is important to hear what is most important to you when you visit... that way your feedback becomes our focus. We appreciate you!

April 16, 2021

They got me in in a timely fashion. The work was completed when Harlan said it would be. My reward dollars were also included. Thanks More

by HW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
May 06, 2021 -

Scott Honda of West Chester responded

Quick and reliable— that is our aim, to get you back on the road and to back to your life just as soon as is possible. Glad to hear we earned your high marks. We appreciate the 5 stars for quality, friendliness, and customer care. Thank you!

April 14, 2021

Gregg Westman and John Rooney were very helpful. They were Very knowledgeable and clear throughout the process. I highly recommend them for your Honda service needs. More

by jleonard215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Westman, John Rooney
May 07, 2021 -

Scott Honda of West Chester responded

Thanks so much for taking time from your day to give us feedback. It's fantastic to receive your stack of 5 stars for quality, friendliness, and customer service. Gregg and John are important to our team, and your compliments are a big deal to them and our whole team. We're grateful you shared your experience with others.

April 14, 2021

Always thorough, prompt, and courteous. I have been a customer for 17 years, and will continue to be. The service department is top rated, and I have referred other people there. More

by Steve O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
May 06, 2021 -

Scott Honda of West Chester responded

Wow, like 17 years, wow! We're thrilled to have your trust. It's a super compliment as you continued to choose Scott Honda for seventeen years, and very rewarding to read your review. We spend a lot of time here discussing our mission, and brainstorming ways that we can be better, serve more thoughtfully, and offer consistently reliable care to our customers. Reading this review means the work is well worth it. Thank you, Steve. You are important to us. We're glad you feel it.

April 12, 2021

Harlan kept me informed of the progress on the service of my car. Personnel at Scott Honda are always friendly and courteous. Major service work done in just 3 hours. More

by auntieal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
May 05, 2021 -

Scott Honda of West Chester responded

So excellent! We're thrilled to read your review to learn that we hit our high marks being fast, friendly, & reliable. Thanks for the 5 stars, the recommendation and your complimentary feedback. We appreciate you!

April 10, 2021

Excellent service provided! I was in and out of the dealership in less than an hour. They also made sure everyone was properly spaced during the COVID pandemic - very well done! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
May 05, 2021 -

Scott Honda of West Chester responded

Timely and considerate! We're so glad you shared with others that we're getting it right. Thanks for this review, Matt. We're committed to our mission, especially now, and giving you the best experience while you're at Scott Honda. Thoughtful customer care means that you feel comfortable at our business during Covid. We've even brought the large tent back so that those who prefer to wait outside now have a place in the shade.

April 10, 2021

The Scott Honda Service Department is always fast & courteous. Joe Walker was helpful as my advisor and kept me informed during my car’s service. Another satisfied customer!! More

by Soundchaser55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
May 05, 2021 -

Scott Honda of West Chester responded

Thanks for the stack of 5 stars! It's a big deal to our whole team when we know that we're right on mission— giving thoughtful service to our customers. You say "fast & courteous" and that's exactly how 5 star attention should feel. We appreciate you took the time from your day to write this review and tell us what's important to you.

April 09, 2021

I will request John Rooney in service everytime I come in for service. Chatted with Greg Cole in sales. I would use him for purchase. More

by lcrayon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, John Rooney
May 05, 2021 -

Scott Honda of West Chester responded

We're glad to learn that John and Greg have become "your guys" at Scott Honda. We think they're pretty fantastic too. They demonstrate thoughtful customer care, and that earns our team a lot of compliments. And your 5 stars too. Thank you!

April 09, 2021

Staff is very professional, gave good estimate in the wait time. The repair job is excellent. Wait area is clean and comfortable. There’s also wait area outside. More

by Baowei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
May 05, 2021 -

Scott Honda of West Chester responded

So pleased you felt comfortable while you were at Scott Honda for service. We've tried to maintain our best level of convenience & amenities, while responsibly following local recommendations for wellness. And even going further, by understanding that each person has a level of comfort during Covid, which is exactly why we offer the large tent area outside for those who choose it.

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