Scott Clark Toyota

In early October I had purchased a 2006 Nissan Frontier. The vehicle had a lifetime warranty and the usual 30 day bumper to bumper. Within a week I had a minor problem and I retured the vehicle for service The vehicle had a lifetime warranty and the usual 30 day bumper to bumper. Within a week I had a minor problem and I retured the vehicle for service. I was accomidated with a loaner and I had my vehicle back the same day. Unfortunately the problem came back and another trip to the service department was in order. The staff was very professional and once again were attentive to my needs. The salesman I purchased the vehicle from, RG Gunderson had seen me in the service area and was very concerned that the problem occured in the first place. He assured me that if I was not completely satisfied with my vehicle, the dealership would work to correct it. I recieved my vehicle back that morning and drove for about another 4 days until the fault occured again. I called Mr. Gunderson and informed him of my problem. He once again arrainged a loaner at no cost to me while the vehicle was serviced. In the service department, the service manager was very apologetic and was visably distressed at the situation. RG called me again and made it clear that the dealership was going to correct the problem or trade me for another vehicle. After 2 days of the vehicle being in service, the decision was made between RG and myself that a trade was the best avenue to resolve the situation. He referred me to his Sales Manager Steve Pecca who also assured me that the situation would be corrected. This is where this dealership has set itself apart from other car dealers. I was given the opportunity to pick out another vehicle within the price range I had purchased the Nissan for. Well, there was not a vehicle on the lot that was at the same price. However, I wanted to test drive a 2007 Toyota Rav 4, which we did. I immediately knew that this was the vehicle I wanted. However the Rav 4 was over $1000 more than the price I paid for the Nissan. This was a small detail for RG and Steve. We traded the vehicles even, AT NO COST TO ME. Although the vehicle was a year newer and higher in price, it was no problem for this dealership. It was more important to keep me happy, than a differnce in price or model year. That kind of business practice is hard to find these days. The professionalism and commitment to the customer is definitely the reason for this review. Along with RG's followups and and concern for my buying experience, was promise to stand by thier word. I will be back for my next new or used car. John Sciabarrasi More

I drive a Nissan Murano and live in Belmont. Today I was in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recom in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recommend I stop by to have this checked. She recommended I go to Scott Clark Toyota and see Pete Acree. I called Pete and explained the situation. I do not do business with dealerships in Charlotte but I was in a bind. Pete could not have been nicer. He treated me like I was a regular customer! He explained he actually had a technician that formerly worked for Nissan for 15 yerars. He felt comfortable having him diagnose the problem. When I got to the dealership Pete met me at the service door. I guess he knew who I was since I was the only Nissan in the Toyota dealership. What a nice young man. He had a smile on his face and told me he was happy to help me. He told me he would call me as soon as the technician diagnosed the problem. I left my car and had my friend pick me up. Later in the morning Pete called to tell me that the thermostat was probably bad and that he recommended replacing it. He told me they could do it at Scott Clark or I could come pick it up and take it to the Nissan dealer up the street. He explained there was a possibility that if the thermostat did not correct the problem it could be caused by the main engine control and that would be have to be done at the Nissan dealership. I asked him if they would go ahead and put on the thermostate and do my oil change which I was due for as well. He told me he would have someone pick up the part and the car would be ready in a few hours. When I picked up my car Pete went over all the details about what they did to the car. I am very impressed with Scott Clark Toyota. What a beautiful dealership. I could not believe all the amenities. Pete suggested when I get ready to trade the Murano, which he pointed out has over 90,000 miles, I should come back to Scott Clark and test drive a Highlander. That is definately a possibility! More

Pete is customer service center is amazing! He always takes great care of my needs and helps me with any questions I may have. Customer service is always excellent when I call in and on top of it. I neve takes great care of my needs and helps me with any questions I may have. Customer service is always excellent when I call in and on top of it. I never have to worry! New dealership has a great area to work in while waiting on car being serviced. Coffee and internet..big plus! Always have a great experience from purchasing my car at Scott Clark’s and continually having it serviced! Very professional and friendly. Warm atmosphere. Definitely recommend them!! Regards, Korrie Dibble More

I had a wonderful sales person. I enjoyed working with him and he was very helpful. He worked very hard to come within my payment range. I think the price was good. However, the finance manager was t him and he was very helpful. He worked very hard to come within my payment range. I think the price was good. However, the finance manager was too pushy for me. I definitely think there is a better and more professional way to handle his position from beginning to end. If I ran the business, he would not be working for me. Other than that it was a good experience overall. More

I HAVE BEEN GOING TO THIS DEALERSHIP FOR 5 YEARS AND NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. I AM ALWAYS GREETED WARMLY. AND THE STAFF REMEMBERS MY NAME , WHICH I FIND AMAZING More

Pete Acree went beyond his duty in the attention of service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and h service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and highly recommend them. The service was prompt and thorough, and they kept us apprised of the costs as it was examined.(All car service prices are very expensive, hence my #4 (good) rating for a car that is no longer under warranty; cheaper prices MAY be found at other places, but it is important to us to have service at a Toyota dealer). Pete even went to the extra trouble of locating me another much needed keyless remote. We have owned many cars between us and our 4 children and Scott Clark offers the very best service that we have ever experienced....... More

My whole experience of buying my first new car was wonderful. The people here were kind, helpful, and knowledgeable. I went in knowing what I wanted and Ken did everything he could to make sure I got wonderful. The people here were kind, helpful, and knowledgeable. I went in knowing what I wanted and Ken did everything he could to make sure I got it. I love my new car and would recommend this dealership to anyone. More

Charlie Greer met us with professionalism, kindness, and a general warmth about him. He understood that time and money were an issue. We met with him at 8pm Thursday evening about a used vehicle. He found u a general warmth about him. He understood that time and money were an issue. We met with him at 8pm Thursday evening about a used vehicle. He found us one that fit the bill that was a little over our budget. He fought until 10pm that evening and until 12:30 the next day to get us down to a payment we could afford. We could never thank him enough for all he did for us. He was never once pushy or frazzled; just calm and warm. This was key considering my old truck had literally blown up two days prior and i was a total wreck! He helped me through the process step by step and even took the time to get me familiar with the entire facility, service area included. The whole staff was great but Mr. Greer really stood out! I thought this review would be the best way for me to say THANK YOU for EVERYTHING!!! We couldn't have been happier, or more greatful for our wonderful experience. More

RG Gunderson worked hard for my business, and ended up winning it because he did a fair deal with a smile on his face. He found exactly the car I was looking for -- a 2010 Prius -- and kept working on a d winning it because he did a fair deal with a smile on his face. He found exactly the car I was looking for -- a 2010 Prius -- and kept working on a deal until I felt good about it. His numbers were honest from the start. I put him through the ringer, making him prove it, but he didn't give up. And even when I was chasing moonbeams, he was patient until I came back around. I'd buy another car from him and Scott Clark in a minute. More

I just wanted to give credit where credit is due. I have been servicing my car with Justin Bustle for my past few visits and I'm beyond happy with the work that he has done. Justin is always polite and fri been servicing my car with Justin Bustle for my past few visits and I'm beyond happy with the work that he has done. Justin is always polite and friendly as soon as I pull in to the shop and he keeps me updated throughout my visit. I have complete confidence in his honesty and integrity. Justin is a real asset to your service department and the Scott Clark's name. Keep up the good work! More