Scott Clark Toyota

Good evening Scott Clark Toyota Dealer team. Recently I brought my car for repair recall , they did a great job! I really appreciate it! Recently I brought my car for repair recall , they did a great job! I really appreciate it! More

The service was excellent as always. Roy was also great! And yes, I will be back! Roy was also great! And yes, I will be back! More

Whenever I take my car there, it’s always a great job done. I was getting my maintenance done on my new 2026 Corolla crossover and Pete always does a wonderful job and getting what I need done. done. I was getting my maintenance done on my new 2026 Corolla crossover and Pete always does a wonderful job and getting what I need done. More

Scheduling appointments are easy and they accommodate me with times. Marshal always takes care of our car and is honest! with times. Marshal always takes care of our car and is honest! More

Scott Clark has serviced my past 1999 Toyota Camry and now my 2016 Toyota Camry satisfactorily for the past 16+ years now my 2016 Toyota Camry satisfactorily for the past 16+ years More

Timeline of Service Issues • Two months ago: I had my vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left tire rubbed against the wheel well, suggesting improper installation or alignment. • Second alignment: This was performed after it was determined that the left-hand caster was significantly out of specification causing the new l/h front tire to rub the fender in reverse.. • Four weeks ago: I brought the vehicle in for replacement of all brake pads and front rotors, along with a brake fluid bleed. My car was at the shop from 7:00 a.m. until 5:00 p.m. Upon pickup, I was informed that the brake bleed had not been completed and was handled as a rushed accommodation. When I arrived home, I discovered a visible gouge on the left-hand door under the handle, along with paint chipping on the front l/h mag wheel — damage that was not present prior to service. • Two weeks later: I experienced worsening brake pulsation and returned for service. I was informed that parts needed to be sent to Toyota for inspection and I was sent home without resolution. • One week later: After receiving no communication or updates, I returned to the dealership and spoke with administrative management/service director. I questioned why I was sent home and why the rotors and brake components were not simply replaced during my "third" visit. • Subsequent visit: I brought the vehicle back for new rotors and brake shoes. I was told that the rotors were replaced but that the shoes were only “scuffed.” I requested full replacement due to uneven wear caused by operating the vehicle on defective rotors for over three weeks and because the brake bedding process had already been compromised. This request was ignored. The brake pulsation problem has now returned. • Most recent contact: I called the service manager on Monday at 3:00 p.m. and was told I would receive a call back. No return call was made. ________________________________________ Concerns This experience reflects: • Repeated mechanical service failures • Poor quality control • Vehicle damage during service • Lack of communication and accountability • Failure to properly correct a known brake defect until THIRD visit on 02/22/2026 My vehicle has now been serviced multiple times for the same unresolved issue until 02/22/2026 when the General Manager had to intervene. My use of the service department at Scott Clark Toyota resulted in wasted time, inconvenience, vehicle damage and diminished confidence in your service department. The vehicle still pulsates at speeds under 8 MPH! ________________________________________ More

Clarence was my sales associate. He was a very nice and professional young man. I told him what I was looking for, and he found the exact Toyota Grand Highlander that I wanted. He m He was a very nice and professional young man. I told him what I was looking for, and he found the exact Toyota Grand Highlander that I wanted. He made the sales fast and easy. More

I had a great experience at the Scott Clark dealership. I love the new grand highlander. Clarence my sales representative. Was extremely helpful. Very nice young man. I love the new grand highlander. Clarence my sales representative. Was extremely helpful. Very nice young man. More

The staff is always professional, polite, and informative. The maintenance and repair service is always top notch. informative. The maintenance and repair service is always top notch. More

Service was quick and timely, waiting facilities were good. Wifi is available if anyone needs to work while waiting at the dealership good. Wifi is available if anyone needs to work while waiting at the dealership More