Scott Clark Nissan - Service Center

I had called several days in advance in reference to battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify prici battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify pricing; and I gave her the purchase date of battery from another dealership. I scheduled the service and arrived at dealership. I spoke with Nigel Young, service advisor. He stated the price, etc was a different amount then what the employee told me over the phone. I stated to him, time, dare, name, etc of the person I spoke to. Mr. Nigel Young was nasty and didn't care or checked to see if information was correct. This is not the first time I've dealt with Mr. Young. I asked to speak to a manager. While I was in the waiting area, an older man walked with Nigel Young back towards his desk srea and stated to him that he was a cold motherxxxx**. They thought it was funny. I spoke with Mario Herrera, whom did his job as a manager, as a representative for Scott's Nissan, and checked the phone conversation because it was recorded. He was able to verify that what I stated was correct. Mr. Herrera took care of the issue with a smile and understanding as a Manager should do when dealing with customers. Thank you for your help and correction as an employee and as a manager. Thank you for going that extra mile to verify what a customer states that an employee stated to him; otherwise, I would have still been dealing with an employee without compassion, understanding, or just the correct customer service etiquette. Thank you again Mario Herrera. More

The service provided was excellent and the friendliness was outstanding. They’re going to satisfy the customer every time. Thanks for the job well done. was outstanding. They’re going to satisfy the customer every time. Thanks for the job well done. More

Scott Clark service is always very good - always fast, efficient always always with my needs in mind. efficient always always with my needs in mind. More

Always quality customer service. Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations More

Problem quickly solved in the upmost professional manner. The advisor was quickly in identifying the problem and the solution to solved the problem. The advisor was quickly in identifying the problem and the solution to solved the problem. More

Very professional and courteous. Took care of issues in a timely manner and got me back out. Facilities were clean and the waiting was comfortable. Great experience. Took care of issues in a timely manner and got me back out. Facilities were clean and the waiting was comfortable. Great experience. More

I always get great service at Scott Clark Nissan ! Friendly, fast an accurate! I’ve been going there for an oil change ever since 2017 Friendly, fast an accurate! I’ve been going there for an oil change ever since 2017 More

Brandon Scott was very helpful and knowledgeable . I appreciate his service .. His great costumer service would be the reason to recommend this Nissan dealership. I appreciate his service .. His great costumer service would be the reason to recommend this Nissan dealership. More

Awesome service every time we. We love the service department they are an extension of our family We love the service department they are an extension of our family More

I have worked with Nissan for maybe 12 years. They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work t They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work that is done. I very much appreciate the customer service and the excellence with the work done, and the care they taken with my vehicle. It took me a long time to find people to work on my car that I could feel like I could trust. Scott Clark Nissan on South Boulevard has definitely gained my trust. That goes a long way with me and my husband When we work with companies. Mario did an excellent job and working with me and getting our car fixed. It has 156,000 miles on it but still runs great because of the excellent care they have taken with it and I get regular service done on it. We are so thankful for Scott Clark Nissan on South Boulevard in Charlotte North Carolina More