Scott Clark Nissan - Service Center

Excellent Service My service advisor Nigel Young provided me with excellent service and advice. He ensured that all repairs and service were completed with excellence. My service advisor Nigel Young provided me with excellent service and advice. He ensured that all repairs and service were completed with excellence. He kept me informed every step of the way as to what was being done to my vehicle. I definitely recommend Scott Clark Nissan! More

Horrible service Family had to wait several hours, staff was unhelpful and unapologetic. Didn’t even put spare back where it belonged and management never called to fo Family had to wait several hours, staff was unhelpful and unapologetic. Didn’t even put spare back where it belonged and management never called to follow up after my wife had to put the tire back herself. They did respond to a negative review by stating that they had a newly remodeled lounge. Great it still looked like a bus station and that’s their excuse for making a customer do half the work themselves?? More

The worst service center period. I had an appointment to service my Pathfinder for a oil change and a diagnosis for a rattle I heard from the vehicle. They performed the oil change, a I had an appointment to service my Pathfinder for a oil change and a diagnosis for a rattle I heard from the vehicle. They performed the oil change, a battery check and a multi-point inspection. Once my vehicle was ready three hours later I got in my vehicle only to find that the blower motor was stuck in the full power setting. I turned around drove right back and told a service rep. The service director Chris Beers and service manager Micheal Chavis denied anything could have happened without even checking the vehicle or having a tech check it. They where both rude and condescending. They diagnosed the rattle I heard as timing belt tensioner for free, but after I brought it right back with a problem that occurred while they where working on it I was told I would have to pay over $100 to have them look at it. Before I knew the problem occurred I told the service rep Ross Brumley (good guy seemed helpful) that I'd be back later in the week to have the timing belt, tensioner, and water pump replaced, and that I needed to look at some tires too. After knowing about the problem and dealing with the horrible service management I'll never be back. The problem was a fan control amplifier went out while they where working on it, a $40 part I fixed my self in 20 minutes, if they would have diagnosed it I would have payed right there to have it done. Instead the insinuated I was lying and missed out on a customer and lost a nissan fan. More

Service? Had my car serviced there and car hasn't been the same since. Had them do a tune-up because my car was at 100k miles. Changed spark plugs in my car Had my car serviced there and car hasn't been the same since. Had them do a tune-up because my car was at 100k miles. Changed spark plugs in my car and all of a sudden my car has been overheating due to leakage in the housing for the spark plugs. Scott Clark Nissan states they didn't do anything wrong and the car has a "once in a lifetime" problem. The only way to know if my car can be repaired is for them to charge me an additional $350+ to make that determination. My wife has the same car, different year, and we will never ever use Scott Clark Nissan for service again. I understand using a Nissan dealer for your service needs, just find another one and not this place. More