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Scott Clark Honda
Charlotte, NC
1,301 Reviews
Thanks for taking a look at Scott Clark Honda in Charlotte, NC. Scott Clark Honda is proud to serve the entire Charlotte metro area and all of North Carolina with outstanding customer service and an excellent selection of new and used Hondas in addition to other used cars and trucks. We are located at 7025 East Independence Blvd, Charlotte, NC 28227, right next to the intersection of W.T. Harris Blvd and Independence Blvd.
Our customers come from all over North Carolina and South Carolina to be a part of the Scott Clark Honda experience in Charlotte. Our extremely knowledgeable staff can help you no matter what your situation or needs are. If you're looking for a new Honda Pilot in Charlotte, we can help you. If you're from Rock Hill and need service for your used Honda Accord, we can help you. Maybe you're from Gastonia and heard about Scott Clark Honda Charlotte's Civic Hybrids, come take a closer look and our staff can help give you the right information and guide you to a Honda that fits your needs
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,301 reviews
May 01, 2013
If customer service, satisfaction, and honesty of dealers are high on your priority list in shopping, STAY AWAY FROM THIS DEALERSHIP. I went to the dealership after a call to inquire about inventory. I immed are high on your priority list in shopping, STAY AWAY FROM THIS DEALERSHIP. I went to the dealership after a call to inquire about inventory. I immediately felt rushed when I walked in the door. Because we were not sure of our choices, we were left standing for several hours to decide. The salesman acted as if he was doing us a favor by showing us the variety of inventory, etc. THAT'S YOUR JOB! Salesman went on to tell me, "I don't have to sell you a car"...really? Why are you clocked in? Because we liked the car (not the team), we decided to move forward with the purchase. Immediately after (the next day), we decided the car was not a good fit and went to inquire about trading the vehicle. Keep in mind, this is apart of Scott Clark's Honda "3-Day Guarantee" (see link below for more information, which is printed on their site http://www.scottclarkhonda.com/aboutus.aspx). When we mentioned we were not satisfied and wanted to trade, we were immediately met with confrontation. We called several times within the three days, took off work to get the deal completed---and literally the salesmen would ignore our calls, pretend to be "at lunch", pretend to be busy, and COMPLETELY avoid us. We made a suprise visit during what they had mentioned was a "busy time", NOBODY WAS IN THE DEALERSHIP. They were all there twiddling their thumbs, eyes down to avoid eye contact. Completely lied to us. Once we were there in person, we were told that they'd do everything they could to complete the deal. Another broken promise. We waited three days to hear from them, but they kept avoiding us. Robby also complained about "how much work" would go into changing the deal. THAT'S YOUR JOB! Completely condescending and they do not deserve ANY business. After getting things settled with our lender, we learned from the analyst that the real reason they were slowing around is that they didn't want to the lose the sell, though there were viable options. Blamed the "run-around" on our lender, when the lender was not even aware of the situation. Told us, "the lender said no", when in fact, the lender mentioned the deals we asked about were NEVER presented. ANOTHER LIE! Good thing we know how to call the lender and not depend on the dealer for communication. Given we have a great relationship with the lender already, we were able to get out of the vehicle and into the car we wanted (through another dealer, of course). Needless to say, this entire dealership is off our list, and we're making sure to spread the word to everyone we meet. Scott Clark Honda is a HORRIBLE ESTABLISHMENT. We are spreading the word to all friends, family, and associates--DO NOT GO HERE. This, of course, is not a reflection of all Scott Clark dealerships. If you want to buy a car and be treated with respect, go see DJ at Scott Clark Toyota. HE IS AWESOME. Didn't get a chance to sell us a car, but we'd go back to him in a heartbeat! Skip past this dealership and go to Matthews. They are wonderful (and give popcorn and hotdogs during maintenance). :-) Scott Clark Honda-What a waste of time. If you want a Honda, go to HENDRICK! More
by Customers1st
Employees Worked With
David Rucker, Robby Pryor
April 20, 2013
1) We made contact with Mr Hatfield via internet/email. He was quick to respond to our new Accord query. We let him know exactly what we were looking for, then set a time and date to check it out. We also He was quick to respond to our new Accord query. We let him know exactly what we were looking for, then set a time and date to check it out. We also agreed (within $250) on the price, and only had to discuss trade-in value. 2) We were prepared to sell our Odyssey on our own, but their offer was competitive, and also threw in a few extras to make up some of the difference between what we wanted and what they were giving. 3) Staff were eager to explain and accommodate. If we seemed confused or unsure, they listened to our concerns and further explained details, paperwork, car interior options, etc 4) We had two VERY hungry young children and they were tolerated/treated very well too. 5) By settling on price prior to getting there, I firmly believe we saved 30-60 min and possibly a 120 mile round-trip. Mr. Hatfield was the sole factor for this occurring. More
by carsonfinney
Employees Worked With
Matt Hatfield
April 19, 2013
Steve was very responsive and genuine in my dealings with him. He was able to give me the color I was looking for even though that color was hard to get. He was able to give me better deal than the best dea him. He was able to give me the color I was looking for even though that color was hard to get. He was able to give me better deal than the best deal that I had received. More
by cmoger
Employees Worked With
Steve Carlton
April 14, 2013
The experience was absolutely divine and the employees were very kind and even offered us beverages. They made sure we were comfortable and had a good time. were very kind and even offered us beverages. They made sure we were comfortable and had a good time. More
by lwheeler9
Employees Worked With
Tim Black
April 06, 2013
TimBo was very helpful and patient, showing me a V4 Accord, V6 and V6 with Nav. He showed me all of the features in the Accord and provided me with a lot of useful information. Accord, V6 and V6 with Nav. He showed me all of the features in the Accord and provided me with a lot of useful information. More
by jmarchant
Employees Worked With
TimBo Black
April 05, 2013
My radio stopped working so when I pulled into the dealership, I asked the young man (Timbo Black) on the lot if he knew what was wrong with it. He asked me a few questions and found out that my batte dealership, I asked the young man (Timbo Black) on the lot if he knew what was wrong with it. He asked me a few questions and found out that my battery went dead the previous day and immediately showed me where the code was in the glove compartment for resetting it. He was friendly,super helpful and made sure that I understood and knew how to reset it If it happens again. I was back on the road and listening to my radio in a matter of minutes! I am extremely pleased with the service that I received and couldn't have asked for a better experience! Mack McCray More
by MackMcCray1
Employees Worked With
Timbo Black
April 04, 2013
Steve did a great job of being available when I needed him, but not being pushy or intrusive. I am probably not an easy sale in terms of strong-arming me to purchase on the spot and I appreciated that he him, but not being pushy or intrusive. I am probably not an easy sale in terms of strong-arming me to purchase on the spot and I appreciated that he understood and allowed me to come back to him when I was ready. He is professional and polite and I would highly recommend that others interested in a Honda work directly with him. More
by Hcar2013
Employees Worked With
Steve Carlton
April 03, 2013
It's Great to work with steve carlton.He gave us OTD price for couple of models in e-mail communication and saves our time.Steve cleared all my queries and responded to my e-mails.He is very friendly an price for couple of models in e-mail communication and saves our time.Steve cleared all my queries and responded to my e-mails.He is very friendly and really great asset for scott clark honda. More
by iparmar
Employees Worked With
Steve Carlton
April 03, 2013
This was my first time purchasing a vehicle at a dealership, so I was a bit anxious about it. Steve Carlton at Scott Clark Honda in Charlotte went out of his way to make me feel extremely comfortabl dealership, so I was a bit anxious about it. Steve Carlton at Scott Clark Honda in Charlotte went out of his way to make me feel extremely comfortable and at ease throughout the entire process. Kristin White in Financing was also a pleasure to work with. It was a very pleasant experience and I LOVE my new car! More
by corindersen
Employees Worked With
Steve Carlton
March 28, 2013
Tim Fox was very informative, he answered all our questions and help us with the price of car. He is very friendly and not pushy what so ever. Will definitely return when it's time to purchase ano questions and help us with the price of car. He is very friendly and not pushy what so ever. Will definitely return when it's time to purchase another car. More
by IlianaRodriguez
Employees Worked With
Timothy Fox
