Schumacher Volvo Cars of the Palm Beaches - Service Center

The Volvo representative in the Schumacher Service Department is Chris Pineda. He has been extremely helpful; he calls when my car is being serviced to keep me abreast of progress or any additional is Department is Chris Pineda. He has been extremely helpful; he calls when my car is being serviced to keep me abreast of progress or any additional issues that may arise during a service visit. He reviews invoices and answers any questions I might have. I recommend him without reservation. More

Poor communications I recently had my 2017 Volvo serviced at the West Palm Beach Location. The check in was done quickly, as I was already in their system and I had set u I recently had my 2017 Volvo serviced at the West Palm Beach Location. The check in was done quickly, as I was already in their system and I had set up the service appointment on line. I left my car overnight for some warranty repairs, a factory recall, and oil change. The following morning the service advisor sent me a picture of a severely worn front tire - dangerous - with the cords exposed. I requested an estimate of the repair/replacement costs. Over the next 3.5 hours, I called and texted him 4 times. I even left a message for the service manager, but never heard back. Finally I got a response, but had already ordered the tires/alignment from Firestone for that day (much cheaper price by the way). The service advisor was to show me why a door cover piece was not broken, as he initially demonstrated. However, when I picked up the vehicle, no one seemed to know about this. Driving away, the saw that the "NEED SERVICE" light was still on and the windshield sticker reminder for the next service hadn't been changed. Rather than go back to the dealership, I went on line to learn how to reset the service light indicator. To summarized, this service was sub par and in these times I would have expected a much better experience. The customer should not need to do an indicator warning reset. More

My service experience was efficient and easy. The waiting area was clean, easy to maintain distance and everyone I saw was wearing a mask. The problem was fixed as well as a recall I was unaware of but which area was clean, easy to maintain distance and everyone I saw was wearing a mask. The problem was fixed as well as a recall I was unaware of but which has made a huge difference in my satisfaction with the car! More

First time there and was thoroughly impressed! My service tech, Christian, was great! He took the time to explain everything and even showed me additional features on my car that I did not know about. Very h tech, Christian, was great! He took the time to explain everything and even showed me additional features on my car that I did not know about. Very helpful and will be back! More

Christian the assistant service manager did a awesome job I was very happy job well done thxs. They did a awesome job on my recall of my locks I was very happy job well done thxs. They did a awesome job on my recall of my locks More

The efficient service that I received from Erik Rivera was exceptional beyond words. Erik was not only professional, knowledgeable, courteous and respectful, service was quick. Linda Marrocco was exceptional beyond words. Erik was not only professional, knowledgeable, courteous and respectful, service was quick. Linda Marrocco More

Pleasant Service Recall Experience I took my Volvo XC 40 to the dealership regarding a service recall. Upon arrival, I was greeted by the service advisor, Eric Riviera. He immediately k I took my Volvo XC 40 to the dealership regarding a service recall. Upon arrival, I was greeted by the service advisor, Eric Riviera. He immediately knew what needed to be done to repair my vehicle. The wait time was convenient and he constantly communicated with me regarding the update of the job. He was pleasant and courteous and acted very professionally.  Overall, my experience was pleasant. Much kudos to Mr. Riviera for his excellent customer service. More

Excellent service performance on my vehicle. Service Rep Darwin Perez explain the length of time for the service repair and had a car ready for my transportation home. Darwin Perez explain the length of time for the service repair and had a car ready for my transportation home. More

Erick is very professional and always takes care of us in a timely manner. He goes above and beyond to make sure we are satisfied. It is always a pleasure to see him. a timely manner. He goes above and beyond to make sure we are satisfied. It is always a pleasure to see him. More

Schumacher service department is excellent.I work with Schumacher service department is excellent. I work with the same service agent Chris every time . Scheduling an appointment is a breeze and whenever Schumacher service department is excellent. I work with the same service agent Chris every time . Scheduling an appointment is a breeze and whenever I need a loaner car they always accommodate me. John G More