Schumacher Volkswagen of West Palm Beach - Service Center

Busy Bug My appointment for service was at noon when I checked in I was told it would be 1&1/2 hours. Was asked if I was going to wait; my answer was yes. In l My appointment for service was at noon when I checked in I was told it would be 1&1/2 hours. Was asked if I was going to wait; my answer was yes. In less than 1&1/2 my car was ready and we went over all that was done to it. The car not only had its service done and was washed ; even the inside cleaned. Everyou was professional and treated me as if I was a valued customer. Thanks for another wonderful experience 😊 More

Thank You Greg Benefield & the Entire Schumacher Team I contacted Greg Benefield regarding my gently driven 2009 Passat with only 24K miles & he immediately jumped into action for me even though I was no I contacted Greg Benefield regarding my gently driven 2009 Passat with only 24K miles & he immediately jumped into action for me even though I was no longer covered under warranty. He had someone called me back within minutes. She set an appointment for my car to be seen and assessed AND I was impressed that the appt setter also checked my VIN via my phone number that I had provided for call back & she noticed there were some recalls from VW to be addressed. I was told my car would be taken care as a Goodwill Gesture & the recalls would be done & provided simultaneously. True enough within a few days all that and MORE was done for me by Schumacher which has brought my car back into perfect condition!! I could not be more grateful for this business whose employees have been so professional, more than kind, and so caring to me for absolutely NO REASON at all! Just because that's what they DO. Vincent Iorio has done such a great job of making sure every single thing was taken care of for me. The Service and customer care has been ABOVE & BEYOND my expectation. THANK YOU SCHUMACHER!!! I am a beyond grateful customer! More

I was treated with utmost respect. I appreciated my service advisor Dane G. so much. I told him where ever Schumacher found him was a good place. This young man was so respectful and pr I appreciated my service advisor Dane G. so much. I told him where ever Schumacher found him was a good place. This young man was so respectful and professional. He treated me and his other customers (I observed this) with that kind of "you're the only one I see" kind of treatment. Seriously, he made my day in that dealership. Very lovely young man. Although Donna wasn't my advisor that day, I want to give her a shout out too! She is also wonderful. If you were a restaurant, you would be 5-Star. ? More

Consistently deliver excellent Service! Everything that one would expect from a well run dealership with a great brand. On arrival at the Service Dept to Check in there was no wait time, th Everything that one would expect from a well run dealership with a great brand. On arrival at the Service Dept to Check in there was no wait time, the particulars of the service explained thoroughly with an estimated departure time. I was offered a shuttle ride home should I not be content with the wait time. I waited, the car was ready and I left on schedule. During the course of the service I was given updates and signed some paperwork. Whilst there I took the opportunity to go and say Hello to Mike Solomon in Sales, who has helped us with our last 4 cars. More

Great customer service My experience at Schumacher was a great one with no issues at all. My service Manager Jay Hersey was awesome and very professional. He took his time t My experience at Schumacher was a great one with no issues at all. My service Manager Jay Hersey was awesome and very professional. He took his time to explain what was going on with my car and what he'd do to get the situation resolved. More

diagnostics of car service mgr gave me personal report on condition of car. was concise and clear and answered all questions. I was very impresse service mgr gave me personal report on condition of car. was concise and clear and answered all questions. I was very impressed with the extra time and depth of the report. Would highly recommend this dealer. More

Great Service! I have always receive great service, have used them for the past 16 years. Especially impressed with Donna Skoda, ask for her, provides outstanding a I have always receive great service, have used them for the past 16 years. Especially impressed with Donna Skoda, ask for her, provides outstanding assistance everytime. More

KUDOS FROM A 28+ YEAR CLIENT Professional treatment, understandable written summary, reasonable time to complete service, comfortable waiting area with complimentary assortment of Professional treatment, understandable written summary, reasonable time to complete service, comfortable waiting area with complimentary assortment of brewed coffee and snacks. All this plus a through inside-outside treatment to look like new!!! More

The very professional treatment Very good service and courteous professional manners will recommend to anyone super fast and open to hear my issues , as soon I arrived no waiting ti Very good service and courteous professional manners will recommend to anyone super fast and open to hear my issues , as soon I arrived no waiting time at all to receive my car and no waiting time for delivery my auto More