Schumacher Volkswagen of West Palm Beach - Service Center

quality It was very easy to schedule the recall and once there it was very easy to get in and get out and they payed attention to detail!!! It was very easy to schedule the recall and once there it was very easy to get in and get out and they payed attention to detail!!! More

Schumacher VW of West Palm - Liars and crooks Schumacher VW of West Palm is absolutely, every bit deserving of a 1 star review on everything from sales to service to customer satisfaction. I fi Schumacher VW of West Palm is absolutely, every bit deserving of a 1 star review on everything from sales to service to customer satisfaction. I first had a poor experience when shopping for my new VW with Schumacher of West Palm. Not to bore you on that story, but it was a very poor car buying experience - a price was discussed over the phone, that number changed once onsite, the Sale Manager was aggressive and ultimately I did not purchase the vehicle from them. Now, as for the service department. WOW - Absolutely horrible experience with them. I needed something serviced on my brand new VW (again purchased from another dealership). They were one of a few service departments in my area that had a tool needed to fix an electrical component on my vehicle (in warranty). Day 1 - I made the appointment, took the day off of work and drove 40 miles to their service department. When I get there, I was told that the technician who can work on this component of my vehicle is in training for the day and that they can't do the work. That would have been nice to know before making the appointment and burning a PTO day! Day 2 - I reschedule the appointment, take another day off work, drive another 40 miles to the service department and that's where the fun started. I discuss the issue I am having with the service manager and he tells me that in order for them to fix it (before even looking at car), it will cost $400. I explain to him that my car is brand new and well within warranty and it should be covered. The service manager proceeds to ARGUE with me, completely unwarranted about how if they are going to repair this item on my car "It will cost me $400. ...And that I wouldn't get my car back until I paid." This is crazy and terrible service. The Service manager was super hostile, for no apparent reason. So, I call VW of America Corporate, and explain the issue to them. A ticket is created, but it will take time for them to review everything so I cannot get my car serviced this day. Another day of PTO wasted. So I drive home and get a call back from VWoA a few days later about the case. Shumacher VW of West Palm LIED to VWoA and told them that my car had been in an accident, and literally made up a story about my car being in a body shop - which is why they were unable to repair my vehicle's electronic issue in warranty. That was a COMPLETE and total fabrication. My car is literally brand new, off the lot, never been in any sort of accident or modified in any way as to void warranty. If you stuck around long enough to read this whole story, I CANNOT recommend Schumacher VW of West Palm for sales or service. They are liars, provided me with some of the worst customer service I have ever experienced, and clearly have no moral compass. A very well-deserved 1-star review in my opinion. More

Consistent Qualtiy Service From the greeter to Donna Skoda, it's always a pleasant experience. I don't allow anyone to touch my car but Schumacher! Being a retired service mana From the greeter to Donna Skoda, it's always a pleasant experience. I don't allow anyone to touch my car but Schumacher! Being a retired service manager, I'm the acid test too. Thank you for consistently delivering quality service on which I can rely. More

Fantastic work and very punctual, the car was ready well before I needed it! Thanks again! Keep up the great work and don’t change a thing! before I needed it! Thanks again! Keep up the great work and don’t change a thing! More

Awesome experience. From the appointment setter to the service manager I've never had better service from any dealer in my live, nice show room and friendly staff, thank From the appointment setter to the service manager I've never had better service from any dealer in my live, nice show room and friendly staff, thank you. More

Great service !!! Never had any problem when its time to service my vehicle. Customer service and service experience is always awesome with Jay Hersey. Excellent Servic Never had any problem when its time to service my vehicle. Customer service and service experience is always awesome with Jay Hersey. Excellent Service. Thanks again. More

I get the BEST treatment here!!! From being met at my door to check me in to the speed and thoughtfulness of the techs, I am always satisfied ABOVE AND BEYOND!! Another THANK YOU to Damien, my salesman!! door to check me in to the speed and thoughtfulness of the techs, I am always satisfied ABOVE AND BEYOND!! Another THANK YOU to Damien, my salesman!! After a coffee and snack in nice waiting areas, I’m brought back to my clean car!!! Nice !! More

AMAZING INCREDIBLE SERVICE!! Amanda Patrick in service went above & beyond for me giving me a brand new Tiguan loaner to drive while my car issues were being diagnosed. I found he Amanda Patrick in service went above & beyond for me giving me a brand new Tiguan loaner to drive while my car issues were being diagnosed. I found her very knowledgeable about VW's. She asked me for permission to drive my car 10 miles to look for all the possible problem areas. I was nervous about the many potential issues she could find & the price of labor + parts... BUT I felt she was so honest when she came up with the lowest priced, most simple diagnosis imaginable... and she even looked for coupons for me to apply to my bill! SO GRATEFUL! In addition she was also MORE than generous with me regarding my bill for the overall repairs completed! I feel so lucky. I am so grateful to both Amanda & Schumacher ONCE AGAIN for their honest + trustworthy Diagnostics & Top notch service. Now that my car has been repaired by the BEST... I am now driving with such confidence.. AND on a BUDGET price. Schumacher has honestly been so fair and generous with me it's unbelievable. More

Great Service This review is for the Service Department, especially Jay. He was very polite, attentive, and helpful and went above and beyond to make me feel better This review is for the Service Department, especially Jay. He was very polite, attentive, and helpful and went above and beyond to make me feel better. I was very stressful because my car was recalled for a couple of days, and I didn't have any other car. First, he made sure that the shuttle van took me to work and second, as soon as he had a loaner available, he called me to let me know that I could pick it up. In addition, he explained everything regarding what was happening with the car to me in a clear and concise way. Thanks, Jay! Another person I would like to mention is the shuttle van's driver. He was very very nice not only to me, but also to the other two people who were in the car. Thanks! More