Schumacher Volkswagen of West Palm Beach - Service Center

This is from Oct 2006 and I had posted this on 1.8.org which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am gl which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am glad I haven't been back there in almost three years. They suck big time. I still wanted to post this and warn others about servicing your vehicle under warranty (outside warranty would be HELL) at Schumacher VW, West Palm Beach........ The driver side door handle on my passat was peeling off and i took it in. The service advisor mentioned that it would be replaced under warranty. One saturday afternoon, the car went in and when it came out, the job was a mess. There were MORE scratches on the handle than there were before besides the leather was sticking out from under the handle. The handle was not even fitted properly and i could look INTO the DOOR THROUGH the DOOR HANDLE. A very very shoddy job which stood out indicating how bad it was. Anyway the parts were reordered and i went into the wait mode again. In between, One of these days, i decided to clean up the car and here is what i noticed. There was a huge gap on the front passanger side door panel and the door towards the outer edge (where the physical lock is). It was big enough that i could actually look inside. My immediate thought was that this door panel was also removed.Shocked, i sent a email to service advisor expressing my dis-pleasure and the reason for opening it up. Long story short , dealer replaced the entire driver side door panel (took it from an existing car on the lot) as they were not comfortable (or competent) replacing the door handle only. As far as the passanger side door panel was concerned, i was told that the middle interior clip was broken and there was nothing they could do. What pissed me up was that the DAMAGE WAS ATTRIBUTED AS PRE-EXISTING. One of he SA told me that it was probably there when i took delivery of the car and i never noticed it. WTF. I have the car for almost a year and have cleaned/waxed in/out not to mention the delivery inspection i went through. During the time the car first went to this dealer for repair and the second time (4-5 weeks), it was in my garage most of the time and driven not more than 150 miles. Today morning, i checked the passanger side door panel and saw visible scratches on the bottom screws on the door panel. Earlier also on my first visit with this dealer (for creaks/groans), There were grease smudges on the passanger side door handle and the front passanger seat when i got it back. Then also the SA mentioned that it was PRE-EXISTING and they were not responsible. I am appalled at the callousness of the service at this VW dealership and just want to warn anyone in the area that if they ever take their car to this dealership, DO A MICROSCOPIC walk-thru of your car otherwise any mess they make WILL BE ATTRIBUTED TO A PRE-EXISTING condition and at your expense. Or better, take it elsewhere and save yourself a lot of grief. I have also filed a complaint with VWOA. More