Schumacher Volkswagen of West Palm Beach - Service Center

Very pleasant experience from assistance, to length of wait. I plan on going back in the future! I'm new to the area so it's good to have a dealership where I can get the sort of service I've become accus wait. I plan on going back in the future! I'm new to the area so it's good to have a dealership where I can get the sort of service I've become accustomed to. More

The wait was reasonable. The price no worse than expected. The service advisor was helpful and Friendly! Pleasant waiting room. I like the name Schumacher. Volkswagens are great especially my Jetta expected. The service advisor was helpful and Friendly! Pleasant waiting room. I like the name Schumacher. Volkswagens are great especially my Jetta TDI. However this survey is a total pain in the BUTT! If you want response forget mandatory sign up. I am tired of always creating apassword for everything from finding info on socks to autos! More

Well I feel I was treated very professionally I felt my car was taken care of in a professional way all the work was done to my satisfaction overall best experience I've ever had car was taken care of in a professional way all the work was done to my satisfaction overall best experience I've ever had More

Great job. Fast, efficient, and friendly. I brought my car due to a faulty fuel pump. It barely made it in the dealership. They checked me right in, got me out with a rental all in 30 min. Car was unde car due to a faulty fuel pump. It barely made it in the dealership. They checked me right in, got me out with a rental all in 30 min. Car was under warranty so no charge. But they did take good care of us. Rich, Alex, and Bobby are all wonderful there. All helped me. More

Have purchased/leased all of our cars (Buick or Volkswagen for the past 22 years at Schumacher. . Won't go elsewhere because of the great service-0after-the-sale!!!!! Volkswagen for the past 22 years at Schumacher. . Won't go elsewhere because of the great service-0after-the-sale!!!!! More

Alex was very professional and efficient, he kept me notified on estimated times and days my vehicle was going to be ready, and kept me informed on the process. notified on estimated times and days my vehicle was going to be ready, and kept me informed on the process. More

I had a battery problem and had service done, great experience, very easy and fast, gave me a loaner car. Friendly people, told me when I need to come back again, great experience! experience, very easy and fast, gave me a loaner car. Friendly people, told me when I need to come back again, great experience! More

Dealer took 3 attempts to replace defective headliner on 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out th 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out the third one. Finally decided only way to repair was to remove windshield. In doing this they scratched A-pillars and did a very sloppy caulk job. They had car 13 days. Never a call or apology from dealer. They truly are the most inept service department I have ever encountered. More

Schumacher VW has a very bad reputation. I have never purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going of purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going off for the second time. I was told that they would have to keep my vehicle (brand new vehicle), and order another passenger-side seat because their was a malfunction and the entire seat had to be replaced. I had to continually contact Schumacher VW to find out what was going on with my car. They gave me a loaner, which was fine. The Jetta is manufactured in Mexico and the SARS outbreak hit at that time, and I was given one excuse after another regarding the long delay on my new seat. In short, Schumacher VW had my NEW Jetta for almost 3 MONTHS until they replaced the seat. I could never get a straight answer from the service manager, or anyone else. When I finally got my car back, it was in horrible condition. It was the middle of summer and my NEW Jetta sat on the car lot in the heat, rain and humidity. The car was given back to me dirty. All they did was give it a quick wash, and did not bother to wax and detail it. The rotors were "pitted" from rust. I was not even given an apology. I will NEVER deal with Schumacher EVER again! My Husband also had bad experiences with Schumacher. I love VW's, and they are good cars, but I would not buy or service a vehicle at Schumacher if they were the LAST dealership in Florida! More

Service dept. - does',t listen you as the costumer -they make you feel that your complaint is all in your head and not valid. They ten to argue and defend their opinions. My wike and i have been complain make you feel that your complaint is all in your head and not valid. They ten to argue and defend their opinions. My wike and i have been complaining about noises in front the car being loud and rough at times - not the smooth ride when we bought the car. We finally take it to a in-depended mechanic to have it evaluated and his conclusion was front drive transmission Went back to dealership and was told they not check it out because they thought else ways. I told them to call the mechanic and they refused to call him. So here I'm writing and wasting my time. More