Schumacher Volkswagen of West Palm Beach - Service Center

Not a worry Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to k Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to keep vacation plans; no problem. More

I am extremely happy with your dealership, the purchase and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to mana and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to managers and service staff, Kudos to you and your company very nice to deal with a honest and reputable company and so glad that i looked on the internet that day because almost bought a Kia but sort of thought they were lying to me and sure enough when I came to your dealership and was lucky enough to have Paul be my salesman drove off your lot within a hour and half. and have been happy with this purchase from that day. So thank you Schumacher, owners, staff you can be proud of yourselves. thank you Pearl Gaughan More

On leaving work late on Sun. evening I noted a light on the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I called the service department to inquire as to whether it was safe to drive as I was going away for a few days. I spoke with a gentleman named Pat and he advised I bring the car in for a check before I went away. On arriving at Schumacher I met Drew who stated there was no one there by the name of Pat, that there was a Pat at Northlake. I informed him I really didn't want to drive to Northlake he stated he could help and would get me in for service at Okeechobee but that it would be several hours. As I was headed out on a mini vacation I didn't really want to wait several hours and asked if there was a rental car available. He stated that as my car was under warranty they would give me a loaner, which was awesome. He stated he would call me Tues and let me know what they found. He called as promised and stated my car wouldn't be ready until Thurs as they had to order the part that was defective. He actually called late Wed. and said the car was ready, I was still out of town and informed him I probably couldn't get my car till Sat. which he said was not a problem. I actually picked it up Thurs. am, good as new and with a fresh wash. Drew was very pleasant to work with and the service was great. Thanks More

Dear Sir, I was seen even earlier than my appt schedule.... Tyler handled my paper work quickly and was able to get me a shuddle ride to my office so that I was not late for work. I enjoyed that schedule.... Tyler handled my paper work quickly and was able to get me a shuddle ride to my office so that I was not late for work. I enjoyed that fact that they even cleaned my car... I felt like it was brand new ! Thank you ! More

I was treated very well by the service adviser with the work being completed in a short amount of time. I had the car aligned with the work being completed within an hour and the car was washed and vacuum work being completed in a short amount of time. I had the car aligned with the work being completed within an hour and the car was washed and vacuumed on top of it. I would recommend Schumacher to others for service on their VW. More

Everyone in the dealership was Very friendly and knowledgeable. They Got me in and out quickly. The waiting area is nice and comfortable and large enough for everyone. Brought my iPad so I could knowledgeable. They Got me in and out quickly. The waiting area is nice and comfortable and large enough for everyone. Brought my iPad so I could do some work while I waited. Mr. Presley, my service rep, is always very accommodating and helpful. I would highly recommend him to anyone. More

Drew Swaby great service manager very friendly and helpful. Nice and clean dealership as well. Mostly waiting time is about 45mins to 1hour when your car is being serviced that's a beautiful thing you helpful. Nice and clean dealership as well. Mostly waiting time is about 45mins to 1hour when your car is being serviced that's a beautiful thing you don't have to wait to long. Overall great dealership to be at. More

I had 2 problems with my '09 Volkswagen CC. I needed 2 parts. One part, they had in stock. The 2nd part, they had to order. They told me to bring the car back to them at 10 AM the next day and that it w 2 parts. One part, they had in stock. The 2nd part, they had to order. They told me to bring the car back to them at 10 AM the next day and that it would be ready between 12-1 PM. At 12:30 PM, they called me to say that the car is fixed, vacuum and washed and that the price would be about $130 less then what they quoted me. The whole staff at the dealership was very friendly. I wish the dealerships up north, where I live, would be half as good as they are here in West Palm Beach. I would highly recommend this dealership. I was very impressed. More

Myself and my family have been loyal customers. I usually go to the Northlake store and have had great service by all. Drew was great to work with and if need be I will be back to him again. Thank usually go to the Northlake store and have had great service by all. Drew was great to work with and if need be I will be back to him again. Thanks again for the great treatment when I come in. More

Very pleasant experience. The service rep also informed me that I did not need an oil change until 10K miles, which I was unaware of until then. Note: The "Dealer Rater" rewiew website has some 'glitche me that I did not need an oil change until 10K miles, which I was unaware of until then. Note: The "Dealer Rater" rewiew website has some 'glitches', whereby if a field is missed and the user must then fill it, the screen refresh (after the prompt alerting the user to the missed fields) then eliminates some previously filled, fields. (Like 'password', password confirmation' fields and the 'vehicle brand serviced' dropdown.) The website should also warn that an account must be established, otherwise all the rating and comment fields are erased if one attempts to establish an account afterwards. All of these glitches are very annoying. More