Schumacher Volkswagen of West Palm Beach - Service Center

Amazing. VERY POLITE AND PROFESSIONAL. My car would not start on Black Friday I got it jump started and drove to VW Service Area told them what happened and I did not have an appointment - My car would not start on Black Friday I got it jump started and drove to VW Service Area told them what happened and I did not have an appointment - the gentleman smiled and said he would taKe care of everything. The assistant manager brought us into her office and filled out all paper work and said it will be ready in about 2 hours. My daughter and I went for lunch - received a call the car was ready. . And to my SURPRISE my car was washed and vacuumed. THANK YOU SCHUMACHER SERVICE DEPARTMENT FOR AN AMAZING EXPERIENCE.. More

Great service advisor! Great people and service never had a problem with Volkswagen Schumacher! Jay my service advisor is a great guy and trying to get me the best price an Great people and service never had a problem with Volkswagen Schumacher! Jay my service advisor is a great guy and trying to get me the best price and service! More

Amazing experience with Donna and other staff It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout th It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout the time my car was in and called every hour to update me. It was so efficient and detailed that all my decisions were easy to make. She made the appointment headache free and I had no issues. I will always ask for her when I go back because she is extremely friendly, knowledgeable, and professional and I highly recommend her. Thanks Donna and also the techs that worked on my CC. My issues were not super straightforward and they made them so simple to fix! More

From arrival to completion of service all was excellent ' The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah bl The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah blah More

New front tires Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. More

Good Service This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, I never got a response after mail was sent in the letter showing I was due for a free tire rotation, never reimbursed. More

The best VW service people around! They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose a They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose and crew! More

Experience The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car av The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car available and ready for me. P.F. More

I drive all the way from Lakewood because of Drew very good guy also everyone in the dealership is very friendly and polite dealership is very clean guy also everyone in the dealership is very friendly and polite dealership is very clean More

Schumacher experience On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased th On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased this car from 2 hrs. away this means everything and with no regrets. More