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Schumacher Subaru of West Palm Beach - Service Center
West Palm Beach, FL
170 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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170 Reviews of Schumacher Subaru of West Palm Beach - Service Center
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December 25, 2019
The finest service I have ever used. It was a pleasure getting my six year service at Schumacher. The friendliness of the service adviser Bob Jenkins and the quickness of getting my oil a It was a pleasure getting my six year service at Schumacher. The friendliness of the service adviser Bob Jenkins and the quickness of getting my oil and filter changed in under an hour including a free exterior wash is the best anywhere. After dealing with Schumacher there is no other dealer I would be interested in going to... More
by JALandsman
Employees Worked With
Bob Jenkins
November 22, 2019
Staff was friendly and very helpful. My vehicle was ready ahead of the quoted time and The service also included a car wash with interior vacuuming. ready ahead of the quoted time and The service also included a car wash with interior vacuuming. More
by starbandit
Employees Worked With
Ronnie Carulla
November 03, 2019
Awesome Dealership The service at Schumacher Subaru is simply outstanding. Everyone is helpful and wears a smile on their face! I live 45 minutes away and I hope that I The service at Schumacher Subaru is simply outstanding. Everyone is helpful and wears a smile on their face! I live 45 minutes away and I hope that I never have to have another dealership service my vehicle. I always drive away amazed at my experience with everyone. I would really like to thank Ronnie Carulla my service writer she is not only a great employee but a really, really nice person! Thank you, Ronnie Jennifer Phillips More
by Jenn
Employees Worked With
Ronnie Carulla
October 10, 2019
The service at Schumacher Subaru is superb! I am never dissatisfied. Arnaud Lafforgue takes great care of my vehicle and always keeps me informed of the service I am getting as well as issues that may com dissatisfied. Arnaud Lafforgue takes great care of my vehicle and always keeps me informed of the service I am getting as well as issues that may come up. I have a level of comfort at this dealership that is unmatched. I highly recommend them! More
by stiguy
Employees Worked With
Arnaud Lafforgue
October 01, 2019
The service was excellent. The employee that worked with me, Payton Joy, was pleasant, personable and very efficient. I would not hesitate to use your service again and I would Recommend other people with me, Payton Joy, was pleasant, personable and very efficient. I would not hesitate to use your service again and I would Recommend other people to your service center. More
by b
Employees Worked With
Payten Joy
September 27, 2019
Just a routine service, but much more than routine treatment Payton and the other employees made the experience of getting routine 12,000 mile service for our 2018 Subaru Forester far above routine in terms of m Payton and the other employees made the experience of getting routine 12,000 mile service for our 2018 Subaru Forester far above routine in terms of making us feel, as the Schumacher ads put it, "part of the Schumacher family." For a person who hates taking a car in for service, trust me, this means a lot! Thanks. More
by Jack
Employees Worked With
Payton
September 17, 2019
Would recommend this dealership. I don’t know if they forgot the oil change tag or they are doing away with it. Also did not get a sheet saying what they checked and if I need to get I don’t know if they forgot the oil change tag or they are doing away with it. Also did not get a sheet saying what they checked and if I need to get that done. I was there the right amount of time and my car is running better. More
by Jane
Employees Worked With
Rhonnie Carulla
May 18, 2019
Hello! Hello! Service Where are You???? I did not purchase from Schumacher because they could not match Coconut Creek Subaru offer. Since I lived closer to Schumacher I had was having it se I did not purchase from Schumacher because they could not match Coconut Creek Subaru offer. Since I lived closer to Schumacher I had was having it serviced there. Since 2013 I have only needed oil changes and basic service and had no issues. Then came the recall for valve springs and brake light switch. 01-2019 I received the notice and to get it into service quickly. I set-up the service online and was going to add 60K service since they have to rip apart the motor. A day before service I'm contacted and they have no parts for the repair and they will add me to a list and parts will be in next month. 2 month later I call to find out what's-up. Well, no one answers any phones, just VM. Leave message but never a call back. Next, I get an email from them sayibng to schedule these repairs. I set-up appointment and again get a call the day before,; no parts and we'll put you on the list which I was suppose to already be on. Tried calling many people many times no return call. Weeks later I finally get a person in service, but they did not anything about these recalls, but wouild transfer me to someone who could help. Needless to say , VM and no return call. But I get another email from Schumacher to schedule this service, so I do with same result. Was fed up! After a number of more calls, I finnaly get through and ask for the Service Manager since this is getting out-of-hand. Of course, VM. Left the manger my thoughts on there VM and customer disservice and why I will not return to do business with them anymore. Went back to Coconut Creek Subaru and it is being serviced. More
by FL DRIVER
Employees Worked With
No One Returns Calls!
April 26, 2019
Great cars and outstanding service department. The cars speak for themselves. Without question, the best service department I’ve experienced in 40 years plus of driving. Service Manager Arnaud know The cars speak for themselves. Without question, the best service department I’ve experienced in 40 years plus of driving. Service Manager Arnaud knows his stuff! More
by OldDriver
Employees Worked With
Arnaud Lafforgue
December 13, 2018
Excellent service and customer relations Had to bring my 2019 Forester Touring in for some warranty work and for installation of two accessory items. I am a snowbird and purchased my new S Had to bring my 2019 Forester Touring in for some warranty work and for installation of two accessory items. I am a snowbird and purchased my new Subie in NJ, before coming south for the winter. Made an appointment and planned to wait for the car. However, my wife was hospitalized and I called dealer to reschedule - - my service adviser (Arnaud) immediately changed my appointment and made a loaner car available so that I could get to the hospital to be with my wife. Arnaud kept me posted during the day, work was completed as scheduled. I am most pleased with this service department. More
by ForesterMan
Employees Worked With
Arnaud Lafforgue
