Schumacher Subaru of West Palm Beach - Service Center

Rick was excellent and professional in answering me about concerns of new 2014 Subaru Forrester. I drove through severe thunderstorm with 50 mph wind gusts on I -95, airport was shut down, & I had concerns w concerns of new 2014 Subaru Forrester. I drove through severe thunderstorm with 50 mph wind gusts on I -95, airport was shut down, & I had concerns with how car was responding at 40mph. on I-95. He was courteous, polite and attentive. I brought car in to have upgraded new mirror & wheel locks put on & have Rick check the safety system as well. I am a first time owner & driver of an SUV. I only had it for 1 week. Part had to be ordered. Richard spent time with me after car was serviced going over some of the issues I was having learning some of the controls. He was very polite and professional and patient and bent over backwards attending to all my concerns. They are excellent staff to have at your dealership, and would make me a lifetime devoted patron of your dealership. Sincerely, Ken Marx More

I have very bad on the first service experience. The second visit was very nice and friendly which is the new crew in the service department. Thank you so much. second visit was very nice and friendly which is the new crew in the service department. Thank you so much. More

Great service!! Tyler was great.. I recommend the service of this dealership to anyone. Everyone who helped me was so nice and helpful!! Great dealership.... of this dealership to anyone. Everyone who helped me was so nice and helpful!! Great dealership.... More

Hi, Timely service. Car got washed. Price was fair, Rich Hi, Timely service. Car got washed. Price was fair, Rich even checked how much I had paid for the same service in the past. Rearview was reattached, Hi, Timely service. Car got washed. Price was fair, Rich even checked how much I had paid for the same service in the past. Rearview was reattached, this time for good I think. Very friendly. More

I purchased my Subaru from an out of town dealership but made an agreement with them that required them to have the OEM foglights installed at my local Subaru dealership which happened to be Schumacher, and made an agreement with them that required them to have the OEM foglights installed at my local Subaru dealership which happened to be Schumacher, and that is when I found out how horrible their customer service is. When Proctor Subaru(the dealership i purchased the car from)called they had the unfortunate pleasure of getting Nestor as our servide advisor, it took them several phone calls/messages to reach Nestor(just to pay them) and personally I called 6 times over 3 days and left him 4 voicemails before he returned my call. He is either harder to reach than the president or he is not very good at his job. When i did speak to Nestor he seemed annoyed that I asked him very simple questions about the install. When meeting with him I introduced myself and he did not say anything back.I asked him approx how long it will take his answer without even looking up from his computer was 1.5 hours, so we waited and 2.5 hours later he strolls out to the customer lounge says the car is ready and turns to walk away. My foglights work so im happy about the actual service their techs did, but dealing with Nestor was just bad. I will NEVER go back to Schumacher Subaru for any reason. More