Schumacher Subaru of West Palm Beach - Service Center

Phone contact with Service was very frustrating. Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and help Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and helpful, but when I was switched back to order the part, again I got a message, and again no call back. I called Parts and Service numerous times with no answer and no call back. I again had to call Walt to get a call back. Friendly service is great, but not getting back to callers is not. Working people have limited time to make these arrangements, and I could have been done in under a minute, but the fruitless phone calls took about 30. Actual service (making the key) was done properly and courteously in about 45 minutes, plus a car wash. Price: $130 for a car key is outrageous, no matter how many buttons and chips it has. Plus $89.95 for programming it. Even with that discounted to $65 (I was told it would be $60) and $6.50 for "Misc. charges" ??? and tax it was $213 for one key! I thought about getting a spare Valet key made, but it was $110 for just a plain key with no remote. Give me back my old simple slim key I can duplicate anywhere for a couple of bucks so I always have a spare in my wallet. I know that the new cars are still being stolen despite the new chip keys. In other words, we know we have to pay top dollar for parts and service, but at least use some of that profit to hire enough people to staff the phones. Thanks for listening. More

I scheduled my first service appointment for my new Subaru XV Crosstrek and while getting thru to someone was a bit of the task, the service itself went very smooth. My Service advisor/manager was very Subaru XV Crosstrek and while getting thru to someone was a bit of the task, the service itself went very smooth. My Service advisor/manager was very friendly and he even fixed the issue I had with my aftermarket hitch installation without making me drive to that department after the service part of my Subaru was completed. I really appreciated that! Service did not take long and I was updated regularly to how much longer it might take. More

The Service was timely and I did not have to wait any longer than expected. I was not charged for anything extra, it was part of my contract and everything was included and my car was washed properly and longer than expected. I was not charged for anything extra, it was part of my contract and everything was included and my car was washed properly and released to me on time. More

The staff is very friendly. And you can clearly see that they always go beyond their scope of service to make the whole experience great. they always go beyond their scope of service to make the whole experience great. More

Response to my appointment for service was right on time. Coffee in waiting room was great. My waiting time was about 1.5 hours which was better than I expected. Oh, and thanks for the free car wash! Coffee in waiting room was great. My waiting time was about 1.5 hours which was better than I expected. Oh, and thanks for the free car wash! More

In the last year I've had my car in for scheduled service multiple times at Schumacher and have dealt with several different service people. They have been all top notch and I always look forward to service multiple times at Schumacher and have dealt with several different service people. They have been all top notch and I always look forward to bringing my car in. Thank you! More

New Forester needed a power point in the console replaced. Diagnosis one day -- very quick, part ordered and informed when part arrived. Came in, installation fast and efficient. Asked if all was replaced. Diagnosis one day -- very quick, part ordered and informed when part arrived. Came in, installation fast and efficient. Asked if all was well, asked if needed more. All ok. I asked about first oil change at 3,000 mile (per manual) and informed that with modern synthetic oil, first change is at 7500 miles. More

Great experience other than I had a 740 appointment and they did not have a mechanic there until 8. Even so I was still out of there quickly they did not have a mechanic there until 8. Even so I was still out of there quickly More

excellent service. felt like they cared about me. explained what they were doing, and full filled the time quoted me. also took the time to explain how to operate a device I have not had experience explained what they were doing, and full filled the time quoted me. also took the time to explain how to operate a device I have not had experience with. More

Overall very helpful friendly accommodating young serviceman always helped and worked out with me! Thank u for the L cat - helped a lot!wish like that all the time! serviceman always helped and worked out with me! Thank u for the L cat - helped a lot!wish like that all the time! More