Schumacher Subaru of West Palm Beach - Service Center

Great explanation of what's going on Tyler and Marc went out of their way to show me the wear on my exhaust shields and explained how my brakes and rotors needed replacement. No one else Tyler and Marc went out of their way to show me the wear on my exhaust shields and explained how my brakes and rotors needed replacement. No one else has come close to doing this. More

excelent service Fast, efficient, excellent, friendly, competent, & answers all questions from customer. I had 7500 mile service for 2014 Subaru Forrester. All staff Fast, efficient, excellent, friendly, competent, & answers all questions from customer. I had 7500 mile service for 2014 Subaru Forrester. All staff are helpful & always smiling. More

Great Service Great service, I would recommend Schumacher Subaru service to anyone, they have been great and exceeded my expectations every time I go there. One of Great service, I would recommend Schumacher Subaru service to anyone, they have been great and exceeded my expectations every time I go there. One of the most honest service departments around. More

very satisfied very quick service, great attention, clean facilities etc. sense I bought my outlander sport in the Schumacher dealer I been doing the service there very quick service, great attention, clean facilities etc. sense I bought my outlander sport in the Schumacher dealer I been doing the service there and I never had a problem. More

Visited the dealership 3/29/14 for service. While I was there I also purchased a key and key fob. I knew the price of the key and fob when I ordered it, but felt RIPPED OFF when the service advisor charge there I also purchased a key and key fob. I knew the price of the key and fob when I ordered it, but felt RIPPED OFF when the service advisor charged $90 to program the key fob. When I disputed the charge his response was "computers are expensive". I will go out of my way not to do business with this dealership in the future. More

Very good service provided in a nice environment. The employees were great and worked very hard to service my car. They were very pleasant in their treatment to the customer. employees were great and worked very hard to service my car. They were very pleasant in their treatment to the customer. More

As always Schumacher Subaru was friendly, effective and timely with the service of our 2011 Subaru Outback. We would definitely recommend them for your service needs. timely with the service of our 2011 Subaru Outback. We would definitely recommend them for your service needs. More

Both Ron and Rick were helpful in explaining what needed to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. More

Overall experience was good. The only criticism is that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that day (Saturday). My experience would have been better if he had had some help. More

Phone contact with Service was very frustrating. Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and help Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and helpful, but when I was switched back to order the part, again I got a message, and again no call back. I called Parts and Service numerous times with no answer and no call back. I again had to call Walt to get a call back. Friendly service is great, but not getting back to callers is not. Working people have limited time to make these arrangements, and I could have been done in under a minute, but the fruitless phone calls took about 30. Actual service (making the key) was done properly and courteously in about 45 minutes, plus a car wash. Price: $130 for a car key is outrageous, no matter how many buttons and chips it has. Plus $89.95 for programming it. Even with that discounted to $65 (I was told it would be $60) and $6.50 for "Misc. charges" ??? and tax it was $213 for one key! I thought about getting a spare Valet key made, but it was $110 for just a plain key with no remote. Give me back my old simple slim key I can duplicate anywhere for a couple of bucks so I always have a spare in my wallet. I know that the new cars are still being stolen despite the new chip keys. In other words, we know we have to pay top dollar for parts and service, but at least use some of that profit to hire enough people to staff the phones. Thanks for listening. More