Schumacher Subaru of West Palm Beach

My experience buying my first Subaru Our experience with a Subaru was limited prior to visiting Schumacher. I had never sat in a Subaru, so I was "looking". Dan Pieris was the associate Our experience with a Subaru was limited prior to visiting Schumacher. I had never sat in a Subaru, so I was "looking". Dan Pieris was the associate who greeted us on the showroom floor and was excited and VERY educated to all of the important things I was looking for in a new car. The safety features were my number one priority. Dan pointed EVERY safety feature out and even gave examples of when those features would matter. There was one question I asked about the electronics, he said, "Let me find out the answer" and voila! He investigated and I had the answer right away. He never once talked dollars, he wanted to know what we wanted in a car. His demeanor is very professional and personal at the same time. We test drove the Forrester and then the Outback. We purchased the Outback and we drove away celebrating. We never felt pressured and we negotiated a deal we are happy with today, thanks Frank Murano. Financing with Connie and insurance with Carol was also pleasant. They gleaned through everything but were comprehensive with all of the intricacies. Thanks to all, Sandra and Jerry Doiron More

Great cars, Great service! This is my fourth Subaru Outback, so I already know they are great cars, but having said that I was still surprised at the upgrades on everything on t This is my fourth Subaru Outback, so I already know they are great cars, but having said that I was still surprised at the upgrades on everything on the fourth generation 2014 outback. What separated Shumaker from other dealers I had visited was service and dedication to making the deal happen. Very flexible to my requests. Followed up on all my questions and service after sale has been prompt and spot on. Good to see a firm that all departments function as one. More

Visited the dealership 3/29/14 for service. While I was there I also purchased a key and key fob. I knew the price of the key and fob when I ordered it, but felt RIPPED OFF when the service advisor charge there I also purchased a key and key fob. I knew the price of the key and fob when I ordered it, but felt RIPPED OFF when the service advisor charged $90 to program the key fob. When I disputed the charge his response was "computers are expensive". I will go out of my way not to do business with this dealership in the future. More

Very good service provided in a nice environment. The employees were great and worked very hard to service my car. They were very pleasant in their treatment to the customer. employees were great and worked very hard to service my car. They were very pleasant in their treatment to the customer. More

Welcoming environment, overall services was good, as a first time buyer it was good, but wish they had explain and not just have u sign documents, that was not clearly explained. first time buyer it was good, but wish they had explain and not just have u sign documents, that was not clearly explained. More

As always Schumacher Subaru was friendly, effective and timely with the service of our 2011 Subaru Outback. We would definitely recommend them for your service needs. timely with the service of our 2011 Subaru Outback. We would definitely recommend them for your service needs. More

Both Ron and Rick were helpful in explaining what needed to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. More

Overall experience was good. The only criticism is that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that day (Saturday). My experience would have been better if he had had some help. More

This was the best car buying experience I've had in many years. The staff was awesome. Even though Dan was new, he was the one who totally understood customer service. Walt and Frank, the sales manage many years. The staff was awesome. Even though Dan was new, he was the one who totally understood customer service. Walt and Frank, the sales manager, were equally incredible and helped Dan where needed and helped me to make an informed decision on buying my awesome Subaru Outback. They were all very knowledgeable . Carol Martin is a total blast and so dedicated to the dealership. She is smarter than the average Outback "dog", I mean bear, and she is a pleasure to work with. I have already referred two people to this crew. Thanks for making my new car buying experience so terrific. More

Phone contact with Service was very frustrating. Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and help Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and helpful, but when I was switched back to order the part, again I got a message, and again no call back. I called Parts and Service numerous times with no answer and no call back. I again had to call Walt to get a call back. Friendly service is great, but not getting back to callers is not. Working people have limited time to make these arrangements, and I could have been done in under a minute, but the fruitless phone calls took about 30. Actual service (making the key) was done properly and courteously in about 45 minutes, plus a car wash. Price: $130 for a car key is outrageous, no matter how many buttons and chips it has. Plus $89.95 for programming it. Even with that discounted to $65 (I was told it would be $60) and $6.50 for "Misc. charges" ??? and tax it was $213 for one key! I thought about getting a spare Valet key made, but it was $110 for just a plain key with no remote. Give me back my old simple slim key I can duplicate anywhere for a couple of bucks so I always have a spare in my wallet. I know that the new cars are still being stolen despite the new chip keys. In other words, we know we have to pay top dollar for parts and service, but at least use some of that profit to hire enough people to staff the phones. Thanks for listening. More