Schumacher Subaru of West Palm Beach

New Subaru Outback Purchase Our salesman Craig Vitti is an excellent salesman and did an absolutely superb job to make my husband and my experience a pleasant one. Our 2004 VW GL Our salesman Craig Vitti is an excellent salesman and did an absolutely superb job to make my husband and my experience a pleasant one. Our 2004 VW GLI broke down in traffic and was towed into the Schumacher Dealership complex of multiple auto dealers (VW/Subaru/Buick, etc). Extensive VW repair was not worthwhile for an aged problematic vehicle, which moved up our target purchase of a new Subaru Outback. We had been researching and pricing Subaru for the past year, using USAA's Car Buying Service/True Car, and had test driven Subaru models with both Craig Vitti as well as testing in Silverthorne Colo.. Craig's friendliness, extensive knowledge of our purchased Outback & features, and empathetic understanding are second to none. Craig's service was exceptional. He turned our devastating ordeal into most satisfying pleasant experience. Craig Vitti and Schumacher Subaru has also restored our faith in the Schumacher dealership. We were previously unsatisfied with VW/Schumacher Volkswagen. Thank you Craig, Russ, and all Schumacher Subaru staff! More

Everyone was very helpful & kind including the greeter Alma I found that the people I dealt with were informed, professional, and patient. Both the salesman Alfonse and the finance man David answered all my man I found that the people I dealt with were informed, professional, and patient. Both the salesman Alfonse and the finance man David answered all my many questions. The young lady named Alma was really sweet and happy to help. More

First service visit What an awesome experience. Making the appointment was easy, I was reminded of my appointment by phone and e-mail, dropping off the car was easy, serv What an awesome experience. Making the appointment was easy, I was reminded of my appointment by phone and e-mail, dropping off the car was easy, service advisor Brian was great, the car was ready when Brian said it would be and the service was free as I bought an extended warranty. It just couldn't have been any better! More

Service for car was great The service was very good Mike ordered me the part I needed and I was phoned that it came in the only thing that I would say was not great was the lon The service was very good Mike ordered me the part I needed and I was phoned that it came in the only thing that I would say was not great was the longer wait for the vehicle at the time I brought it in but other than that everything was great. More

Excellent My service experience was a 10!! My appointment was right on time and the service tech was very polite snd answered all my questions. A very nice emp My service experience was a 10!! My appointment was right on time and the service tech was very polite snd answered all my questions. A very nice employee More

Service my Subaru Forrester 2015 We have moved from Maryland and over there we had a excellent Subaru Dealer Service and this is our first time with Schumacher Subaru and it is also e We have moved from Maryland and over there we had a excellent Subaru Dealer Service and this is our first time with Schumacher Subaru and it is also excellent service. More

Liars! I posted this on Yelp: 1.0 star rating 1/20/2017 We went on Wednesday to see if we could trade in our daughter's car and get a better lease payment I posted this on Yelp: 1.0 star rating 1/20/2017 We went on Wednesday to see if we could trade in our daughter's car and get a better lease payment. She is a freshman in college and lives 2 1/2 hours away from us. They assured us that she should make a trip down and they would give us a better deal than what we are paying now. We were very excited about that and told her to come down on Friday (today). We went in and they turned the whole thing upside down by offering us a "deal" that would cost us $100 a month more than what we are paying now. They just lied to get a deal and broke our daughter's heart. She is now driving back crying and very angry. Mark, you lied to us and now our daughter is angry at us because she feels like we deceived her. It was you who lied to us! That is no way to conduct business! You wasted so much of our valuable time, I will never say a nice thing about Schumacher Subaru of Palm Beach...don't bother, they lie to you and will keep you waiting for hours for absolutely nothing! You should be ashamed of yourselves! More

We knew what we wanted. We walked into the dealership with an appointment. Russel met us at the door. Asked us what we wanted then made every effort to get it for us. We had We walked into the dealership with an appointment. Russel met us at the door. Asked us what we wanted then made every effort to get it for us. We had the idea of one color but after looking over our selection we decided on another. Russel was very helpful in our selection. Russel took us for the standard ride, but stopped in the middle to not just show us every feature but make sure we understood the product as a whole. More

Do not go to this dealership... ever! This dealership gets credited with the worst experience I have ever had buying a new car (I am in my 60's and have bought a good number of cars). This This dealership gets credited with the worst experience I have ever had buying a new car (I am in my 60's and have bought a good number of cars). This dealership is awful and a total waste of time. I obviously expected the back and forth negotiations and after 2 hours with the salesman we finally agreed on a price for a new Forester. The starting price in these negotiations was insultingly higher than the listed price on their website! During this period he claimed to be leaving to consult his manager numerous times. He ultimately asked for my signature for the agreed-upon price and took the signed paperwork to his manager for final approval with my credit card. After another 20 minutes he came back with the manager, who appeared to be in his mid 20's. This manager then proceeded to raise the price by $1400. I attempt to leave and had to argue to get my credit card back! I cannot even begin to understand the sales logic in this approach. I left angry, feeling like I was treated inappropriately with almost 3 hours of my time wasted. I would never go back or recommend this dealership to anyone. More

Good product knowledge and Professional I found the vehicle salesman Walt and finance manager David to be very knowledgeable of Subaru's products. All of my questions were answered directl I found the vehicle salesman Walt and finance manager David to be very knowledgeable of Subaru's products. All of my questions were answered directly and additional valuable vehicle and finance information was provided. Kudos to the staff. More