Schumacher Subaru of West Palm Beach

Shady deals, last minute price switches and RUDE The salesman was nice enough. He was willing to negotiate and try to make the deal happen. With checkbook in hand, we were able to work out a favora The salesman was nice enough. He was willing to negotiate and try to make the deal happen. With checkbook in hand, we were able to work out a favorable price and the salesman assured me that it being the last day of the year, and schumacher being the largest dealer in the area there was NO WAY I would be able to score a better deal elsewhere. After hours of negotiating back and forth, the salesman presented me with a solid price after discussing with his manager (Written in HIGHLIGHTER, which does not show up on a photocopy. SKETCHY TACTIC. BEWARE.). I signed the paperwork excited to seal the deal and drive away in my new Subaru. While waiting to go in the back and discuss financing and make payment- the shifty sales manager (Mike Caputo) showed up with a NEW contract in hand, and reneged on the previous deal. He said he would "make it easy on me" and that I could accept his new price (several thousands higher) or not. I stated I would not take his new 'deal' as it was not what we agreed upon, and he stormed off with all the paperwork immediately. All previously discussed prices were now hiked to the tune of several thousands of dollars, and all paperwork with my signatures and personal information were taken away from me. The salesman immediately sulked off to a nearby computer, and we were ignored for the next 10 minutes left to wonder what the xxxx was going on. Once we realized we were not going to be helped any longer, we approached the salesman- who no longer had any interest in speaking with us (and whos demeanor had changed entirely after the manager killed the deal). He explained that that was the price, and there was nothing else to be discussed. We thanked him for his time, confused and disoriented in what had just happened, and left. We will still be buying a Subaru, it wont be from Schumacher. Take your business elsewhere, this dealer is as shady as they come. More

After Sales Experience My sales guy, Scott Gregory is truly a man of his word. I noticed there was an item missing from my car approximately seven weeks after buying it, My sales guy, Scott Gregory is truly a man of his word. I noticed there was an item missing from my car approximately seven weeks after buying it, and after calling scott and expressing my concern he advised me not to worry and to come by anytime and he would correct the situation - which he did. More

Professional and courteous dealership Sales associate Joseph Marmolejo made sure I explored all my car selection options. He is courteous, respectful and knowledgeable. Although I did not Sales associate Joseph Marmolejo made sure I explored all my car selection options. He is courteous, respectful and knowledgeable. Although I did not select any of the cars I test drove, Joseph referred me to the Schumacher GMC dealership where I was able to find a car I liked. Thanks, Joseph, for being so generous with your time. Sincerely, Bill C. More

Schumacher Subaru Excels! I bought my vehicle from this dealership and have always been impressed with its customer service attitude and attention to detail. Its sales and serv I bought my vehicle from this dealership and have always been impressed with its customer service attitude and attention to detail. Its sales and service staff are top notch and I would not hesitate to buy another car from this dealership. More

New Subaru Legacy 2017 purchase Our salesman Russell Bardack was very helpful and patient with us and would highly recommend him if you are looking to buy, The Sales Manager Jason K Our salesman Russell Bardack was very helpful and patient with us and would highly recommend him if you are looking to buy, The Sales Manager Jason Knecht was extremely helpful as well when we stopped in the dealership regarding an alignment issue which was resolved immediately. We must also praise David Brower, who helped with the financial end of the deal. All in all it is a well run dealership where everyone is very helpful and courteous. We would recommend this dealership. More

New Subaru Outback Purchase Our salesman Craig Vitti is an excellent salesman and did an absolutely superb job to make my husband and my experience a pleasant one. Our 2004 VW GL Our salesman Craig Vitti is an excellent salesman and did an absolutely superb job to make my husband and my experience a pleasant one. Our 2004 VW GLI broke down in traffic and was towed into the Schumacher Dealership complex of multiple auto dealers (VW/Subaru/Buick, etc). Extensive VW repair was not worthwhile for an aged problematic vehicle, which moved up our target purchase of a new Subaru Outback. We had been researching and pricing Subaru for the past year, using USAA's Car Buying Service/True Car, and had test driven Subaru models with both Craig Vitti as well as testing in Silverthorne Colo.. Craig's friendliness, extensive knowledge of our purchased Outback & features, and empathetic understanding are second to none. Craig's service was exceptional. He turned our devastating ordeal into most satisfying pleasant experience. Craig Vitti and Schumacher Subaru has also restored our faith in the Schumacher dealership. We were previously unsatisfied with VW/Schumacher Volkswagen. Thank you Craig, Russ, and all Schumacher Subaru staff! More

Everyone was very helpful & kind including the greeter Alma I found that the people I dealt with were informed, professional, and patient. Both the salesman Alfonse and the finance man David answered all my man I found that the people I dealt with were informed, professional, and patient. Both the salesman Alfonse and the finance man David answered all my many questions. The young lady named Alma was really sweet and happy to help. More

First service visit What an awesome experience. Making the appointment was easy, I was reminded of my appointment by phone and e-mail, dropping off the car was easy, serv What an awesome experience. Making the appointment was easy, I was reminded of my appointment by phone and e-mail, dropping off the car was easy, service advisor Brian was great, the car was ready when Brian said it would be and the service was free as I bought an extended warranty. It just couldn't have been any better! More

Service for car was great The service was very good Mike ordered me the part I needed and I was phoned that it came in the only thing that I would say was not great was the lon The service was very good Mike ordered me the part I needed and I was phoned that it came in the only thing that I would say was not great was the longer wait for the vehicle at the time I brought it in but other than that everything was great. More