Schumacher Subaru of West Palm Beach

Excellent customer service. My sales person was Ernest Grimes. He was incredibly helpful, knowledgeable and friendly. He made my buying experience very smooth. I highly recom My sales person was Ernest Grimes. He was incredibly helpful, knowledgeable and friendly. He made my buying experience very smooth. I highly recommend him! More

Excellent sales team who answered all my questions. The team, especially the salesman, Mike Berk were considerate and helpful and answered all my questions. The team, especially the salesman, Mike Berk were considerate and helpful and answered all my questions. More

Adam is an enthusiastic salesman who listens and cares about matching families to the right vehicle model and trim option. He is knowledgeable, thorough, very patient (makes you feel like you’re the only about matching families to the right vehicle model and trim option. He is knowledgeable, thorough, very patient (makes you feel like you’re the only customer in the building) and responds to texts and calls quickly. Adam checked in several times after the sale to address any questions that might have come up (a lot of amazing technology to navigate). Tomasz is respectful and friendly. Both Adam and Tomasz made the buying experience an enjoyable one. An additional shout out to La Raina and Ryan who provided outstanding after sales service. More

I was very pleased with the buying experience over all. I had worked as a Subaru National Product Specialist/Trainer for thirteen years. I have worked with dealerships across the country so I had high expe I had worked as a Subaru National Product Specialist/Trainer for thirteen years. I have worked with dealerships across the country so I had high expectations going in and I was definitely impressed! Adam was quick to respond to making an appointment, he was on time and had the vehicles I had requested to test drive ready to go. The whole purchasing process with him and the finance department was efficient. Adam took the time to make sure all my questions were answered and didn't make me feel like he needed to hurry up so he could get on to another customer. I had his undivided attention throughout the experience. More

Adam was very friendly; responded to my email and text questions very quickly and did everything he could to make the experience a good one. Andre was also very friendly and when a mistake was noticed on questions very quickly and did everything he could to make the experience a good one. Andre was also very friendly and when a mistake was noticed on the lease deal, he showed great integrity and did the right thing to ensure I was a satisfied customer. More

I own two Subarus that I bought at Schumacher. My service advisor Mike Boden, is very knowledgeable and professional and treats his clients with respect and explains everything in detail. Five st My service advisor Mike Boden, is very knowledgeable and professional and treats his clients with respect and explains everything in detail. Five stars. More

Update:VP of Sales called and offered us the car for 37. 5k if we take the reviews down. NOT HAPPENING. That is still 4.7k higher than our agreement! What a ridiculous offer! Honor your original terms if you 5k if we take the reviews down. NOT HAPPENING. That is still 4.7k higher than our agreement! What a ridiculous offer! Honor your original terms if you want these bad reviews to disappear!Worst experience ever. We leased 2023 Subaru Outback 2 years ago and went to buy it out a few days ago. Lucas and financial person are either extremely incompetent or are straight up liars. Either way neither should be employed by Subaru. We were originally quoted 35k to buy the Subaru. While processing payment, the price dropped to $32.8k. We were thrilled. We signed the paperwork and SHOOK HANDS. 2 days later, Subaru calls and tells us the buyout price is 39k and they will not sell it to us for agreed upon price of $32.8k due to their error. This is BAD BUSINESS. STAY FAR AWAY. I took money from my 401k to buy out my lease and Subaru lying to me is now negatively impacting my overall financial health because Subaru gave me bad information that I even signed and agreed to of $32.8k. It should be criminal that a dealership is allowed to waste our time and renegotiate. You will never get our business again, and I will share our experience far and wide, be sure of it. More

Went in for my usual service which was carried out efficiently as usual. Two days before, my car had gone through an EF4 Tornado and it was filthy, I thought the dirt had embedded in the paint, but t efficiently as usual. Two days before, my car had gone through an EF4 Tornado and it was filthy, I thought the dirt had embedded in the paint, but the people who detailed my car (part of the service) had it looking like new. I really appreciate all the extra care that my car received. More

All efforts to receive a credit back from the dealership have failed. Communication among employees is severely lacking. They owe me 150 dollars credit. have failed. Communication among employees is severely lacking. They owe me 150 dollars credit. More

They sell used parts as new and refused to give prompt refunds. Management is a joke they tried to steal $1200 for me how to involve the police and my bank. refunds. Management is a joke they tried to steal $1200 for me how to involve the police and my bank. More