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Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Delray Beach, FL

4.7
228 Reviews

228 Reviews of Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

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August 31, 2022

I was very pleased with the service and te wait time was less than I though Madison did a greajob in getting it done quickly More

by Srgtravel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison
Sep 06, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

August 30, 2022

Went for a recall for my air bag for my jeep wrangler made an appointment a month before when I went the the day off for service they said they didn’t have the airbag in stock they would have to order it More

by Jim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben
Aug 30, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Jim, we are very sorry that your expectations were not met at Chrysler Dodge Jeep Ram. This truly is an exception and we are known for taking ownership and we care deeply about our customers. We can't fix the past but you have my commitment for improvement in the future, until then please accept my apologies.

August 21, 2022

Madison my service adviser was exceptional very pleasant and knowledgeable Was prompt and and quite friendly More

by Mstefan102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 22, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

August 21, 2022

Impressive experience from start to end! My service writer John through the wonderful woman who checked me out was excellent. Will now be my dealer and service provider of choice! More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriella Alves
Aug 22, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

August 06, 2022

Service advisor Madison Settles works tirelessly to give the best service she can and helps with applying any discounts available to soften the blow. This dealership has come a long way in tightening up the More

by OJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison Settles
Aug 10, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

July 27, 2022

Worst service I have ever seen. Don’t take for repairs. Poor communication don’t recommend More

by Wry displeased
Customer Service
Recommend Dealer
No
Employees Worked With
The whole service department
Aug 01, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for sharing your experience at Infiniti of CDJR of Delray Beach, we are sorry to hear that our standard was not met during your interaction with us. We listen to your concerns and are truly working everyday to make an improvement for our clients. Thank you Schumacher Auto.

June 21, 2022

Service Department is the worst. My 1st service appointment for just a Oil Change and Tire Rotation took almost 4 hours. I guess they don't understand the definition of Express Se More

by ptbrzozowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Corman (Service Mgr), Michael Doyle (Sales Mgr)
Jun 21, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Ptbrzozowski, thank you for your feedback. We are sorry that your experience at Schumacher CDJR, Delray Beach didn't quite match your expectations. I assure you that all the vehicles in service are taken in order of their appointments, due to the volume this may take additional time which we are truly sorry for any inconvenience. Sincerely Customer Experience Manager

June 04, 2022

Took my money and did not provide me any service absolutely the worst customer service ever. Then they promised me a refund and it has been a whole month now and I still haven’t received anything More

by Frantzjb93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben
Jun 06, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Hello Frantz, Thanks for your review, we spoke on 5 9 2022. There must have been some confusion, we have been waiting for you to come in for your refund we spoke about. Please don't hesitate to call me at 561 253 6733, so we can clear this up, thanks Customer Service Manager.

May 06, 2022

Madison was absolutely amazing me! Went in for a busted tire. Since the first minute I stepped out of my vehicle, Madison was very courteous, polite and caring. These types of employee More

by Spm.rosado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison
April 19, 2022

Benjamin was fantastic. Answered all my questions and took very good care of me and my car needs. He was very informative and had great communication. More

by Amanda W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin
Apr 20, 2022 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

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