Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

GREAT DEALERSHIP! I had Buick for years. I finally got tired of their poor quality control and their treatment. I went to the Jeep dealership and not only did I get a I had Buick for years. I finally got tired of their poor quality control and their treatment. I went to the Jeep dealership and not only did I get a wonderful vehicle, I got a great service manager, in fact everyone there is terrific! Now I can relax and enjoy my Jeep. More

What a difference the Schumacher makes! I recently moved to the area with my 2014 F150 CC 4X4. Found that the Schumacher Lincoln store was very close to my job but was concerned about the p I recently moved to the area with my 2014 F150 CC 4X4. Found that the Schumacher Lincoln store was very close to my job but was concerned about the previous reviews. I decided to take a chance to save time to get my recommended maintenance. I was pleasantly surprised form the initial call to the actual visit. No appointments needed! They had me in and out ahead of my estimate. The staff very welcoming and even helped me get acquainted to the area. I have been to Ford/Lincolns stores across the country and this is one the best! If you haven't tried them lately..you ought too! More

Unacceptable service Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed u Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed until 5:45pm at which point I couldn't obtain the work order because one tech hadn't added his time. I asked Cindy Billock if she could at least provide me with the part number on oil and filter. She left me for a moment at cashier and came back and stated because there was not charge for this oil change the a part numbers would not be provided, the work order would just state: Diesel oil and filter. NOT TRUE, when I finally obtained the work order the next day IT DID have part numbers for both oil and filter. Tim Duran himself did not understand why the work order was not released to me upon completion. I don't understand the sense in making an appointment if they just put you off the whole day. Why not be forth right and say leave the vehicle for the day. Three employees gave me the same bogus excuse, well if you left the premises they would just move others in front of yours. If I left the premises, that doesn't mean I do not have a schedule of my own. It was certainly a bogus excuse. After picking up the vehicle that evening, we check the oil, it was not changed (black as when we brought it in). Cindy Billock was contacted the next morning and she stated she watched the service man drain and change the oil. NOT TRUE We went back and seen Tim Duran, he looked at the dip stick and had no question the oil had not been changed. They also provided a Mopar Vehicle Checkup, where they provide this check list that had checks in the green For OK for all fluids, tires, battery, etc. after looking under the hood and observing the coolant being well below minimum (hot then again when cold) I wonder if they had checked anything. Tim Duran personally seen that the oil and filter was changed the next day. And other fluids in the check list where topped off. Tim ended up making it right BUT this should NOT have happened. We spent 1 1/2 days getting some simple service. I suggest everyone check under the hood to make sure your service is provided. More

Headlight never corrected I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days afte I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days after I took the car home.. They keep telling me Chrysler is sending the correct headlight to match. It is now September and still no headlight or call. Hard to believe this matter is not solved. Very frustrating! I get no satisfaction on the dealers part which when you call all you get is voice mails. Never a live person. More

Terrible customer service and warranty care The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. T The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. They did not look at it until friday and charged me for a rental vehicle for those 5 days it sat there doing nothing. Then they would not cover the repair under warranty. This is a 2015 vehicle and there should not have been any question that it was a warranty repair. I had it towed out of there to a much better, reputable dealership. HIGHLY ADVICE TO NEVER USE FOR SERVICE!!!! More

Superior Customer Service I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS b I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS been EXCEPTIONAL. I have had the pleasure of dealing with numerous people throughout the years and they ALL have been wonderful & made me feel important and valued as a customer. I did not have an appointment and RICK QUINONES worked me into his schedule with very little wait time on a busy Monday morning. He was very personable and professional and a pleasure to deal with. I highly recommend Delray Motors to anyone who is thinking of purchasing a vehicle or needs service on their existing car/truck to come here first. They will treat you right and take care of you! Kudos to Delray Motors for hiring and keeping the BEST employee's! More

Treated like a friend! Despite coming in on a really crowded and busy morning, I was greeted promptly with a smile by the service advisor Frank Santilli. He not only took ca Despite coming in on a really crowded and busy morning, I was greeted promptly with a smile by the service advisor Frank Santilli. He not only took care of me quickly but also arranged a shuttle ride for me so I could make it to work on time. The service on my 2013 Jeep Wrangler was done even earlier than expected. It felt like I was being treated more like a friend than a customer. Can't say enough about Frank and his service group. More

Frank Santilli Was Wonderful I drove in on a busy Wednesday afternoon with something lodged in my tire and it was losing pressure. The dealership was extremely busy. Frank was so I drove in on a busy Wednesday afternoon with something lodged in my tire and it was losing pressure. The dealership was extremely busy. Frank was so accommodating and courteous and delivered amazing customer service!! He explained that there would be a wait and checked with me frequently to keep me posted on progress. Ricardo is also amazing! And Louis Hart was my salesman...awesome again!!! I love these guys...and I love my Grand Cherokee! Amanda Cantrell More

Go elsewhere Terrible customer service. Had to bring car back multiple times for same problem. Generally rude and incompetent customer service. It's worth driving Terrible customer service. Had to bring car back multiple times for same problem. Generally rude and incompetent customer service. It's worth driving a few miles to go somewhere else. Arrigo is like a night and day difference...so much better. More

Cindy is knowledgeable, and Customer Service oriented. I took my car in for 30,000 mile recommended service. Service Advisor, Cindy Billock gave me great advise. She was sympathetic to my situation. She I took my car in for 30,000 mile recommended service. Service Advisor, Cindy Billock gave me great advise. She was sympathetic to my situation. She worked with me to finally make it happen. Car maintenance can be very stressful. I am very pleased to have someone with a "human touch" I can contact. More