Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Excellent service for my two Mercury Grand Marquis cars. My Service Advisor DAVE ADAMS is totally excellent. DAVE ADAMS is courteous, very intelligent and knows every aspect of Lincoln and Mercury cars. My Service Advisor DAVE ADAMS is totally excellent. DAVE ADAMS is courteous, very intelligent and knows every aspect of Lincoln and Mercury cars. All the mechanics who work for DAVE ADAMS and all the parts store people are very good. More

Horrible Service I have never had a worse experience! Schumacher had my car for 3 days, and was unable to even fix my car. I was given no reason as to why. The staff w I have never had a worse experience! Schumacher had my car for 3 days, and was unable to even fix my car. I was given no reason as to why. The staff was not sympathetic to my needs at all. I'm shocked and horrified by the poor attention, or lack there of to detail and "customer service" (I use that word loosely) . I will NOT be returing, and will spread the word with regard to their incompetence. I can't believe they run a business like this and are actually still in business. Pitiful! If there were negative stars to give, I'd do that. I recommend to all, that if your car needs routine maintenance, that you either try and fix it yourslef, or go to another dealership! More

Express is anything but In the past It has taken over 3 hours for a simple oil change! I was told to make an appointment with express and it would be much quicker. I did just In the past It has taken over 3 hours for a simple oil change! I was told to make an appointment with express and it would be much quicker. I did just that. I arrived 30 minutes prior to the time but had to wait the 30 minutes to be checked in. Colton, the express advisor told me it would be at least 90 minutes! What dictionary does Schumacher use for the definition of express? I left and got an oil change , rotation, balancing, and wheel alignment around the corner at tire kingdom in less than an hour. Thanks to Colton, I am leaving the family and not making the 45 minute drive to dodge dealerships. More

Great customer service by sales rep I recently had my Jeep serviced at this dealership. I had previously purchased my Jeep from this dealer as well. Despite some serious hiccups in the s I recently had my Jeep serviced at this dealership. I had previously purchased my Jeep from this dealer as well. Despite some serious hiccups in the service department when it came to scheduling and receiving parts in a timely fashion I had a sales rep step in to help me navigate and get what I needed completed. Craig went above and beyond to help and solve problems. Excellent service from him! More

Awesome experience I bought a car from Craig Sabarese about a year ago. After having such a great experience I have referred several people to him who have also had grea I bought a car from Craig Sabarese about a year ago. After having such a great experience I have referred several people to him who have also had great experiences. Even if they didn't buy a car they got good information and walked away with a smile on their face. I needed some service done on my car and Craig not only set up the appointment but made sure that it was taken care of and called to keep me updated on what was happening. He is always professional, courteous and reliable!! Thank you!! More

SERVICE NIGHTMARE I brought my 2015 Ram in for two factory recalls. Frank said it should take a few days not true. first I had to pay for the loaner truck. second Frank I brought my 2015 Ram in for two factory recalls. Frank said it should take a few days not true. first I had to pay for the loaner truck. second Frank ask me if I purchased the truck there and I said no. so saying that my truck was there for nine days. when I called an ask Frank how the service was going he said we are busy with cars coming in. Then after my truck was there for four days Frank called and said he was finishing up with the recalls this was 11:43 on Friday. Not True. then Frank called me at 4:12 and said he may have the recalls done Saturday with the mechanic coming in on Saturday. Not True. Then Frank told me the truck might be ready Monday or Tuesday. Not True. Late Tuesday Frank called and said my rear axles were bent (WHAT) said I must have hit a curb or a pot hole. Frank wanted $2800.00 for the axles to be replaced of course I said NO. I told Frank I would pick up my truck the next day. I show up at 9:00 am on Wednesday. now I have a new warning light on my dash. I decide to leave before I lose my temper as I'm driving my service engine light comes on not surprised at that point I knew I made a huge mistake going to Schumacher. Now I have no cruise control no Bluetooth and two warning lights on my dash. I called customer service help line I now have a claim number and will have to drop my truck at another dealership. More

Service left old old tires on vehicle Update: Since leaving my initial review, a representative for the dealership asked me to remove my negative review. I found that highly unethical and Update: Since leaving my initial review, a representative for the dealership asked me to remove my negative review. I found that highly unethical and offensive so I am mentioning it here... My friend and I took his Jeep here for two new tires and he noticed a few days later after the service that the old tires were still on his Jeep! They called the service advisor and he said it was their mistake due to some kind of communication breakdown with employees. They eventually went back and had the new tires put on but nothing was ever done to make up for their big mistake. I strongly suggest everyone checks their tires or replaced parts before driving off. More

Service From xxxx OMG What a horrible experience I have had. I couldn't believe this is a dealership service center. To start my car was in a minor accident with some g OMG What a horrible experience I have had. I couldn't believe this is a dealership service center. To start my car was in a minor accident with some guy turning into my front bumper. I stated to FRANK their service rep that my car was making a weird noise after the accident. He had me turn on my car and my A/C and he confirmed that was not supposed to sound like that. Well when my insurance adjuster came Frank apparently forgot or didn't tell him about it. So when I go to pickup my car and it's still making that weird metal on metal grinding noise I asked Frank "What happened with the noise. Why wasn't it fixed" Frank have me a shrug of the shoulders and said he didn't know call the insurance company. So I did, Turns out frank never told them about it. He also failed to notify them about the missing clip for my engine cover that was also knocked off during the accident. So after calling the insurance company I had to drop my car off again to Schumacker. Keep in mind I had to take off from work to do all this since I only take my car to the dealership since I usually prefer there service and I thought they would be able to get the job done right. Well today I go to pick up my car and I am driving less then 5 minutes and my check engine light comes on. So once again I give Frank a call (who doesn't enjoy his job from what I can tell) Unless your picking something up he doesn't have much time to deal with you. Probably because he tries to hit you up to give him a 10 star review because "anything less does him no good". I called and stated my check engine light came on as soon as I left the dealership. His statement to me was. "That happens all the time when people leave. We get this call a lot. It doesn't mean we did anything" To me that means this dealership either doesn't fix things correctly or they "accidentally" damage other things and don't really care. I was appalled at his answer. After requesting to speak to a supervisor for over 5 minutes I told him Either have him call me or my next call with me to the Corporate office. I then get a call from Angel Perez. He stated that they wanted me to take off work again to have them look at my car or I can just drive it with the check engine lite since unless is flashing its not too serious. Well I don't operate any vehicles that have a check engine lite. I am disabled and don't want to get stranded in the middle of nowhere in 99 degree heat in Southern Florida with 75% humidity. After a long conversation we agree to have them pick it up tomorrow via a tow truck and look at it. So we will see how that goes. But from my experience with Frank and the fact they didn't test drive my car after the repair which would have triggered the check engine lite. I will update this review after they pickup my car and see what in the world could have happened. I understand that things happen but to state that you get this call a lot when people pick up their car from your service center... well that just raises red flags. I am also contacting their corporate office to verify if that is the case. I should have another review later this week regarding the supervisor and if he is able to rectify this horrible experience I have had with Dodge Shumacker. Fingers Crossed. Kevin S. More

Rosa Cattaneo is very professional and helpful The body work I had done on my car was perfect. It was finished in an efficient time. Ms. Cattaneo was thorough and friendly. I'm very pleased with my The body work I had done on my car was perfect. It was finished in an efficient time. Ms. Cattaneo was thorough and friendly. I'm very pleased with my customer service experience. More

Professional service dept. Brought my Jeep Wrangler in for oil change and tire rotation late in the day. Although it was close to closing time, the service rep Frank Santilli t Brought my Jeep Wrangler in for oil change and tire rotation late in the day. Although it was close to closing time, the service rep Frank Santilli took care of my vehicle immediately. Frank made me feel like I was the only customer there and had my Jeep done faster than he had estimated for me. More