Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

The worst service department I ever had to deal with in the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager at all. Service advisor Robert was never available,everyday I called and I would leave a message. He would not return calls until 2 days later. That was twice in a weeks time. Didn’t even have oil change that was requested on his work order. After hm finally calling me that the car would not be able to be looked at until next week. But did not feel comfortable with that or the service department, I requested my car to be ready for pick up today. It was not and had to wait finally brought around driver could not put vehicle in park, there was a cover on the floor board and the center arm rest was stuck in upright position. They had activated the tow switch in there an could figure how the driver could drive it to front! After an hour from when I arrived I was out of there and guess what, now my check engine light was on! Took it to another place, told me right away what other issue was and gave me a time frame for repairs and told me it was under warranty. Second time the charm, first visit in Delray was a Cale’s in appointment for a recall computer update. Got there at appointment time and was not on the list, but was told it was a quick thing. But over 4 hours later waiting there and with multiple excuses car was ready. More

The service was great I appreciate everything they did too my truck and mr. Bernard was great he kept me informed on everything that was taking place. too my truck and mr. Bernard was great he kept me informed on everything that was taking place. More

Jeep service Cindy was great. Answered all of my questions and took care of everything that had to be taken care of.i would definitely ask for her the next time I Cindy was great. Answered all of my questions and took care of everything that had to be taken care of.i would definitely ask for her the next time I have to bring in my car for service More

Service was clean and right on time. Everyone was professional and practiced social distancing. Checkout was friendly and polite. Waiting area was clean and inviting with plenty of seating professional and practiced social distancing. Checkout was friendly and polite. Waiting area was clean and inviting with plenty of seating More

exellent service Yvonne felix was very helpful for the repair of my car he helped me in all aspects of the repair .thank you very happy for choosing this dealership. Yvonne felix was very helpful for the repair of my car he helped me in all aspects of the repair .thank you very happy for choosing this dealership. More