Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center
Delray Beach, FL
228 Reviews of Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center
My car was ready amazingly before time!!Staff was super My car was ready amazingly before time!! Staff was super nice and knowledgeable. He explain all the work they were going to perform and why. I tr My car was ready amazingly before time!! Staff was super nice and knowledgeable. He explain all the work they were going to perform and why. I truly recommend it. More
The worst service department I ever had to deal with in the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager at all. Service advisor Robert was never available,everyday I called and I would leave a message. He would not return calls until 2 days later. That was twice in a weeks time. Didn’t even have oil change that was requested on his work order. After hm finally calling me that the car would not be able to be looked at until next week. But did not feel comfortable with that or the service department, I requested my car to be ready for pick up today. It was not and had to wait finally brought around driver could not put vehicle in park, there was a cover on the floor board and the center arm rest was stuck in upright position. They had activated the tow switch in there an could figure how the driver could drive it to front! After an hour from when I arrived I was out of there and guess what, now my check engine light was on! Took it to another place, told me right away what other issue was and gave me a time frame for repairs and told me it was under warranty. Second time the charm, first visit in Delray was a Cale’s in appointment for a recall computer update. Got there at appointment time and was not on the list, but was told it was a quick thing. But over 4 hours later waiting there and with multiple excuses car was ready. More
The service was great I appreciate everything they did too my truck and mr. Bernard was great he kept me informed on everything that was taking place. too my truck and mr. Bernard was great he kept me informed on everything that was taking place. More
Jeep service Cindy was great. Answered all of my questions and took care of everything that had to be taken care of.i would definitely ask for her the next time I Cindy was great. Answered all of my questions and took care of everything that had to be taken care of.i would definitely ask for her the next time I have to bring in my car for service More
Service was clean and right on time. Everyone was professional and practiced social distancing. Checkout was friendly and polite. Waiting area was clean and inviting with plenty of seating professional and practiced social distancing. Checkout was friendly and polite. Waiting area was clean and inviting with plenty of seating More
exellent service Yvonne felix was very helpful for the repair of my car he helped me in all aspects of the repair .thank you very happy for choosing this dealership. Yvonne felix was very helpful for the repair of my car he helped me in all aspects of the repair .thank you very happy for choosing this dealership. More
Fast and friendly service I had an excellent experience at the dealership. I go there to service my other car all the time. Geo was great, I would recommend him to everyone. I had an excellent experience at the dealership. I go there to service my other car all the time. Geo was great, I would recommend him to everyone. More
Can't even make a service appointment for over 1 month The service department is the absolute worst!! New policy is crap. If you have a scheduled service you need to make they won't give you an appointme The service department is the absolute worst!! New policy is crap. If you have a scheduled service you need to make they won't give you an appointment and you just bring the car in. The only problem is they will make you wait for literally 3-5 hours for your car for your "free" scheduled maintenance. If you have a problem with your car that is not a scheduled service (e.g. need brakes) you will literally wait 30 days for an appointment and closer to 45 days if you want a morning appointment. WIll be selling my Jeep and getting another car. More
Cindy Billock the service associate was excellent. She gave us the correct advice about our vehicle, did not oversell, and kept us informed in a timely manner. Splendid service. gave us the correct advice about our vehicle, did not oversell, and kept us informed in a timely manner. Splendid service. More