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Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center
Delray Beach, FL
228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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228 Reviews of Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center
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March 21, 2021
Benjamin at the Delray Schumacher Service location, was a pleasure to work with. Quick diagnosis, & repair to my Dodge. Give Benjamin a raise. Thank you Benjamin, GREAT JOB!!! pleasure to work with. Quick diagnosis, & repair to my Dodge. Give Benjamin a raise. Thank you Benjamin, GREAT JOB!!! More
by danrosenrealtor
Employees Worked With
Benjamin in Service
March 16, 2021
The customer service here is exceptional! I had a couple of problems with my car that needed fixing, and Benjamin helped me with it all! He was very knowledgeable and knew exactly how to come up with soluti of problems with my car that needed fixing, and Benjamin helped me with it all! He was very knowledgeable and knew exactly how to come up with solutions. I will definitely come again! More
by Danna
Employees Worked With
Benjamin Torres
March 06, 2021
Worst service center in America hands down. Brought my gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet their service technicians make the same mistake frequently. Luckily the solution is a quick flash update to the onboard computer system. Takes about 2 hours. These people had my truck all day and did absolutely nothing. Didn’t call me. Didn’t do the update. They just left my truck in the service center all day and never called me. I an hour on hold to get my truck status, got so tired on waiting on hold I drove over there. My truck sitting untouched and someone loser service advisor giving me some bogus excuse that they don’t actually have technicians workin that can fix the truck, despite being scheduled for this exact service for this day for over a week. These people are the worst. Don’t believe me? Just pull into the service center and see what a disaster it is. The place couldn’t be more chaotic and disorganized. Don’t bring your vehicle here. You will get it back in worse condition and they won’t fix it. They literally told me they have plenty of clients and they could care less. More
by Max
Employees Worked With
Service Department - some bald guy with glasses, super rude
February 17, 2021
Drove to Florida from New York with my 2017 jeep grand Cherokee, realized when we got here there was some kind of electrical problem. We drove into Schumacher and we’re helped immediately, we spoke to Ben Cherokee, realized when we got here there was some kind of electrical problem. We drove into Schumacher and we’re helped immediately, we spoke to Benjamin who was very professional and helpful and realize the situation we were in and took the vehicle in immediately. The dealership was very busy that day and had no loaner car to give us, they Uber us home and texted and called with updates. The next day they ubered us back and my vehicle was 100% fixed. Again Benjamin And the staff very professional and courteous I cannot say how helpful they were and how appreciated it really was to be treated that way. I highly recommend this dealership More
by Ckpf12601
Employees Worked With
Benjamin
January 19, 2021
Horrible dealership. Zero customer service. Needed to wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 1/2 hour wait for oil change which it’s been 2 hours so far. All they tell you is it’s almost ready. What is the point of an appointment. More
by steverubinluxuryhomes
Employees Worked With
Don’t know names
January 10, 2021
I had an appointment and Ufredo Zapata took care of me right away. He was attentive and the estimate for the wait was on time and shorter than I had expected. And I love the fact whenever I get the car se right away. He was attentive and the estimate for the wait was on time and shorter than I had expected. And I love the fact whenever I get the car serviced here they wash the car for you. I don't know of any other dealer that does that and I've had just about every make of car. More
by Eleanor300
Employees Worked With
Ufredo Zapata
January 04, 2021
Excellent service when I got there I was able to talk to somebody within minutes about my problems and they were able to fix and by an hours I was back on the road somebody within minutes about my problems and they were able to fix and by an hours I was back on the road More
by Jeremy
Employees Worked With
Carmello
December 26, 2020
Cindy was my service advisor, she always followed up with me when she said she would and kept me informed she is friendly and helpful great experience, my name is Carlos me when she said she would and kept me informed she is friendly and helpful great experience, my name is Carlos More
by Carlos.canjura
Employees Worked With
Cindy
October 29, 2020
Purchased new Jeep Cherokee Limited on 10/10. Sales process was fine although long process waiting to meet with Finance team. There was a interior trim panel that needed fixing. I made appointment w process was fine although long process waiting to meet with Finance team. There was a interior trim panel that needed fixing. I made appointment with Service dept for 4:00pm on Friday 10-16. I got call day before they could not service my car as that time just for drop offs. I was given time 10/21. They had my car nearly the entire day and did not fix the issue and in fixing discounted the gear shift back light. Tuesday 10/19 get a call parts are in and was given an appointment for 11/04 at 7:30. Yesterday I received a call from the Service Department saying I cant bring my car that day as they are too busy/backed up and need to reschedule to November 17th - totally unacceptable. Had I known this is how their Service Department operates I would have never bought from this dealership!! If I could turn this car back and get my money back I would. So not worth all the hassle with them. More
by smvatter
Employees Worked With
Carmelo
September 03, 2020
After searching for a Jeep Dealer to have my new jeep serviced, my wife found Schumacher in Delray, and they had great reviews. My wife called and set an appointment for service with Brittany, and whe serviced, my wife found Schumacher in Delray, and they had great reviews. My wife called and set an appointment for service with Brittany, and when we showed up, no one new anything about an appointment. By chance, I was greeted by a service advisor named Cindy, who immediately picked up the ball with the whole appt confusion. What started out as a problem, was quickly resolved when Cindy picked up the ball and took ownership of the problem; thanks! and nice save Cindy! Even when there was an issue with my service coupon (10% on their web site), Schumacher moved quickly to resolve the issue and credit our account. To me, the sign of a good dealership is not that they "are perfect," but when something does go wrong--as it does in life--how do they handle things. I give Shucmacher 5 STARS and Cindy 10 STARS! Thanks, More
by fldoug4242
Employees Worked With
cindy
