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Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Delray Beach, FL

4.7
236 Reviews
Call Service Center (561) 609-3431

236 Reviews of Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

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April 01, 2025

Horrible. Find another solution. Sold me a car that, after four years, the service department has not been able to solve two problems with. One is dangerous More

by Dgoodman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service staff
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Apr 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.

Apr 03, 2025 -

Dgoodman1 responded

But what are you going to do about it? I like your people, but believe your system fails them and the customer. When I dropped the car off at 9a, they did an initial diagnostic and confirmed what I had predicted - I needed a new battery. I was told by the older gentleman who is in the department that they would have it done by end of day. When the day ended, I had heard nothing, so I tried a variety of ways to contact someone (phone and four text numbers), as I did not know how to plan my second day without a car. No response. At 11:06a on the second day, I received a text recommending battery replacement. In effect, it took you 26 hours to re-state what we agreed to when I drove up. Then, no communication until end of day. I collected the car around 6p on the second day, 33 hours later, to replace a battery. My complaint is not about the time it took. My complaint is over the silence. Your service department is probably fine for people who are retired and do not need to plan their schedules. Had I been given an idea of how long it was going to take I could have made a decision - get a rental car or (once I learned that you would not accept either of the two warranties you sold me to cover the cost) take it to a less expensive service center. But you did not provide me that information. Next, you sent me texts from four different numbers. But only one of them was active and tied to my service advisor. So, you lead people to believe they have a way to communicate, when in fact, they do not. Next, have you ever called in to your general number and asked for the service department? Give it a try. You will find that roughly 2 out of 3 of your calls get dropped and the one that is sent to service goes to a number that rings and rings and rings. The only way I could get any communication was to reach out to Sales and have them walk over. We did not get any useful information (ie, no information on progress or expected completion), but we got a person. So, back to the question - What are you going to do about it?

March 28, 2025

Awsome service. Cindy was really helpful and every question that I have she knew the answers. More

by Sergiofalvarez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Apr 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

March 26, 2025

The service was fantastic, and our agent was very professional, he let us know all the time the progress. More

by mirita28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Torres
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Apr 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.

March 25, 2025

Carmelo and the team at Schumacher were nothing short of incredible. Carmelo and his staff truly care about each and every one of their clients and create customers for life. During a very bad time in my li More

by Luisr1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo Nieves
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Apr 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Carmelo was so helpful! We take great pride in repairing and servicing your vehicle. Please let us know if you should require anything, we are here to assist you.

March 17, 2025

Best service ever! No hassle in and out with not problems. I have never worked with a dealer like this! More

by x2juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo in service and Briana in loaner dept
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Mar 21, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

March 07, 2025

They were prompt friendly and knowledgeable about my vehicle. I took it for routine maintenance and I was told no appointment was necessary. I was promised the vehicle in about 90 minutes and that is wh More

by Papamichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Mar 21, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.

February 25, 2025

very professional and on time, all the requests had been satisfied, the car was returned when promised More

by milusinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Feb 27, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again soon.

February 24, 2025

David and Beau provided amazing service. I will definitely continue to purchase my family vehicles through Schumacher Delray, especially with that service department backing it up More

by Fishbig4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Poire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau Vandermark
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Feb 27, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

December 26, 2024

I had a fantastic experience here! I brought my Grand Cherokee in for maintenance, and my service advisor, David, went above and beyond to assist me. Best of all, my car was fixed the More

by arielavery7
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David
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Jan 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.

December 20, 2024

The dealership did not stand behind their warranty. A defective part came with my 2024 Grand Cherokee. When the part failed, they claimed it was an 'after market' part. This was nonsense as I've sin More

by GB
Recommend Dealer
No
Employees Worked With
Rudolph Trippedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelique
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Jan 03, 2025 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.

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