Schumacher Chevrolet of Denville - Service Center

Awful service experience. After 4 visits over five months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that th months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that the car was running worse after their repairs because I was low on gas! Even I know that being low on gas doesn't make the check engine light come on, and the engine to buck like a bronco. Also, the service department couldn't even properly install windshield wipers on my car; they fell off after they installed them and I had to go back to get them fixed! While waiting for service, I noticed several other customers coming in, steaming for one reason or another why they had to bring their car back for repeat service visits. Service department was very untimely in making return phone calls or providing status updates. It seemed like they would use any excuse to delay or not work on my vehicle. They were also unwilling to assist in warranty claims or arranging alternate transportation. They also attempted to bill me $150 for diagnostic work related to the coolant issue that they could not resolve, which I was only able to recover after threatening to file a dispute with my credit card company. Despite a huge sign outside the dealership stating "FREE LOANERS", they do not provide loaners to customers unless you purchased a vehicle from them, and it is below a certain mileage. Also, their ability to service Saturn vehicles, despite a huge "WELCOME SATURN CUSTOMERS" sign, is limited at best. More

I’m at the local Chevy dealer to resolve my vehicle's recently developed Warranteed issue. The dealer calls to inform me the issue is covered are under the 5 year power train warranty. However, the bra recently developed Warranteed issue. The dealer calls to inform me the issue is covered are under the 5 year power train warranty. However, the brake pads are low, and they didn’t feel comfortable fixing the car and returning it with the old pads. The problem is that I went to my regular lube/brake/tire guy last month for an oil change and tire rotation. At that point if the brakes were low, they would have mentioned it. So I believe that the brakes were more like 70% - 80% worn out, but they were going to make me pay for something and with 38k miles they thought I’d buy the need new brakes line. Since I am not there, and can’t ask to be shown the wear of the brakes I have no choice but to let them do it. More drama late in the afternoon… I got a call from the dealer telling me that after a road test the rotors on my truck were warped and they suggested I purchase new ones. Why are the rotors warped after they just cut them you ask? He stated that they had to cut them below the manufacturer recommended thickness, and while performing a test drive the tech noticed a vibration in the brakes. Guess what… They don’t have my rotors in stock and I have to leave the car there overnight. They were kind enough to offer me a loaner vehicle, if I could get to the Enterprise rental place by 6:00. They called me at 5:17, which gave me less than 45 minutes to get from my desk at work to the Enterprise rental outlet (20 miles away) in RUSH HOUR TRAFFIC!!! This is simply unacceptable, and I think the dealer is hell bent on trying to separate you from your money for everything they can. I applaud them for the well choreographed script that they followed, its virtually guaranteed to net the service department a profitable $400 brake job out of a free warranty service call. I’m never going here again, and I’m never buying another GM product!!! More

I took my car in to fix a factory defect. Rather than fixing it properly, which would have taken 3 hours of labor under warranty, they proceeded to use a cheap resin to do the job. Resulting in me having fixing it properly, which would have taken 3 hours of labor under warranty, they proceeded to use a cheap resin to do the job. Resulting in me having to have the part broken off and replaced, with no compensation. They do crappy repairs here. Dont go here. More

They also claim to be a body shop for BMW dealership across the street. The job quality is terrible - fender and hood misaligned, forgot to put a fender gasket back, left scratches intact. Required two across the street. The job quality is terrible - fender and hood misaligned, forgot to put a fender gasket back, left scratches intact. Required two additional visits and still not perfect. Most outrageous thing - while in their posession, some bum reclined seats, reajusted all settings - climate control, radio, burned 1/4 of a gas tank. and returned the car in this condition. Absolutely unprofessional and untrained personnell - do not trust them even your Yugo. BMW must be crazy to have them on their dealers list. More