Schumacher Chevrolet of Clifton

Schumacher Chevrolet of Clifton responded

Gracias por compartir tu experiencia. Entendemos tus preocupaciones sobre el Equinox EV y la diferencia en costos que has mencionado. En Schumacher Chevrolet de Clifton, queremos asegurarnos de que nuestros clientes estén completamente satisfechos con sus vehículos. Te invitamos a que nos contactes directamente para discutir tus opciones y ver cómo podemos ayudarte en esta situación. Tu feedback es muy importante para nosotros y nos esforzamos por mejorar cada día. - The Schumacher Chevrolet of Clifton Team

Schumacher Chevrolet of Clifton responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Schumacher Chevrolet of Clifton responded

We sincerely thank you for taking the time to write such kind words about our sales team. Sabir is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions, please do not hesitate to come see us. - The Schumacher Chevrolet of Clifton Team

Schumacher Chevrolet of Clifton responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Schumacher Chevrolet of Clifton Team

bchasin responded

I'm sorry to say it went from bad to worse. They did manage to get my plates after I posted my previous review. However there manger Nolan continues to be belligerent. He called me and expressed that he "wished I would have given them a chance " I find it appalling that he didn't realize his actions caused the review to begin with. I said your behind the eight ball he copped an attitude and hung up on me. If any of my employees spoke to a customer in that manner it would be their last day. How Nolan is in a manger position says alot about their operation. Last car I buy from them!!!

Schumacher Chevrolet of Clifton responded

Thank you for taking the time to share your recent experience at Schumacher Chevrolet of Clifton. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. - The Schumacher Chevrolet of Clifton Team

sas674 responded

Give me back my warranty refunds! It’s been 6 months since I traded in the car, you guys ghosted me and keep ignoring me, no response for my phone calls and emails! Inform that amateur slacking Joe who is always out of his office that he’s very unprofessional, after informing him that I traded in the car he told me he’ll get the refund for me, then 3 months later it didn’t arrive, turned out he didn’t cancel it and I was informed by the warranty company that my policy wasn’t canceled, I tried to contact him for nearly 6 months since, he never responded, he finally talked to me and informed me he didn’t know I traded in the car, so the policy isn’t canceled, then once again, ghosted me until now. Why is it so hard just to give me back my refunds? Also you guys sold me a defected car, engine light was on twice and put me in a difficult situation when I was 3000 miles away out of the state for work, when I got back you guys refused to fix the problem and telling me to come back when the engine light was on again, didn’t even want to look at the car 🤦‍♂️.

Schumacher Chevrolet of Clifton responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Schumacher Chevrolet of Clifton Team

nujerzdj responded

Very long story short In a course of a month my 15 Tahoe was in and out of their service dept claiming they cant duplicate a issue i had and there was no codes... i had the truck scanned after each visit on my own and found codes that was related to my issue.. on the 3rd visit the dealership gifted me a loaner , no diagnostic fee , and no repair fee.. (2 lic plate bulbs 2 fog bulbs) but they returned my truck with a issue unrelated to its visit and will not confess to creating this new issue .. i advised the supervisor the issue and he instructed me to purchase the part and that will take care of the issue .. i knew that i shouldn't be purchasing anything but since it was inexpensive i proceeded ..After the install of the new part.. the problem continued ,which means its a bigger issue they dont want to get involved with.. because if it was a problem i arrived with initially they would have mentioned it in their diagnostic report..which they didnt .. I also have proof to the time and day on my report of no such related issue they caused.. I try for a week to contact the spvr and it wasn't until I threatened make a complaint with the BBB he returned my call.. 2months later I still have the issue and they have since stop cooperating with me

Schumacher Chevrolet of Clifton responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Schumacher Chevrolet of Clifton Team

Schumacher Chevrolet of Clifton responded

Thank you for leaving this remarkable feedback! We appreciate your comments and are happy to hear that Angel was able to meet your needs. At Schumacher Chevrolet of Clifton, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! - The Schumacher Chevrolet of Clifton Team

Schumacher Chevrolet of Clifton responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Schumacher Chevrolet of Clifton Team