Schumacher Chevrolet

schumacher dealership is hugh lots full of vans,my experince was cool with no stress ,they are all xxxxxxthank you for my new van.william dale experince was cool with no stress ,they are all xxxxxxthank you for my new van.william dale More

The fastest, most hassle free buying experience... These guys knew there stuff, gave me a very fair offer on both my trade & the purchase! Thanks for the great service! guys knew there stuff, gave me a very fair offer on both my trade & the purchase! Thanks for the great service! More

Great Service with Professional and Honest answers to my questions. I will HIGHLY recommend this Dealership and the service advisor Ken Moss Verner J Mahler 2012 GMC Terrain questions. I will HIGHLY recommend this Dealership and the service advisor Ken Moss Verner J Mahler 2012 GMC Terrain More

my car shut down on freeway, they tried to fix replacing several parts, I was promised a new engine and warranty on it but I have not heard from them yet. So far the car is running. several parts, I was promised a new engine and warranty on it but I have not heard from them yet. So far the car is running. More

When I appeared for my appointment to have my Buick Verano serviced, there seemed to be a glitch in the system and my name was not on the computer. The representative, Ken Moss, assured me my car wou Verano serviced, there seemed to be a glitch in the system and my name was not on the computer. The representative, Ken Moss, assured me my car would be serviced and true to his word, the car was serviced as expected and ready to roll in a little over an hour. The tires had been rotated, oil changed, and to my surprise, it was treated to a much needed car wash and vacuum throughout the interior. Mr. Moss also pointed out that I had a credit due me from a previous arrangement which I had forgotten about. This was applied to the total cost of the service call. All in all, Schumacher provided me with a winning experience. Thank you. Sarah Piccini More

My overall experience at this service center went very well. You all took very good care of my vehicles maintenance issues. The customer service that I received was extremely wonderful. I definitely wo well. You all took very good care of my vehicles maintenance issues. The customer service that I received was extremely wonderful. I definitely would refer a friend and or family to this dealership. More

They called me and said my part was in for the recall on my Chevrolet Cruse. Made an appt. and waited for my car. Rotated my tires while my car was in the shop. Wait time was very reasonable. my Chevrolet Cruse. Made an appt. and waited for my car. Rotated my tires while my car was in the shop. Wait time was very reasonable. More

PAUL APOLITO was perhaps the most helpful service manager I've worked with in my 35 years of automobile dealing's!! Great guy and very polite and helpful!! I've worked with in my 35 years of automobile dealing's!! Great guy and very polite and helpful!! More

It is too premature to indicate if I can refer your dealership. I am buying an american made car for the first time since 1973 and I feel that you are trying and have greatly improved your product. H dealership. I am buying an american made car for the first time since 1973 and I feel that you are trying and have greatly improved your product. However, I found some areas of improvement that need to be addressed as it negated our customer experience. 1. Blaring music upon arrival to dealership is annoying & rude. We don't want to be welcomed by this loud music, it's almost as if you are catering to a much different crowd that your marketing efforts aspire; definitely a disconnect here. Complete turnoff! 2. Your telephone receptionists need to be trained better as they cannot provide good directions to the dealership. Frankly, it's not my problem how long they've been on the job or if they ever visited the location, they are the customer's point of contact. They need to be school on the basics such north/south/west/east. Also, land marks such as "acress the stree from McDonald's on the south side of Northlake would have been helpful. I spoke with two different receptionists and you wouldn't believe it. 3. Your phone system needs a quality check, you need to call the number once in awhile as the sales number I was transferred to is no longer in service. 4. If you want to compete with the luxury market you need to get quality coffee with real cream provided to the customers, anything less is unacceptable. 5. You have too many cars on display in the showroom and it makes it difficult to walk around especially for older people. 6. I will be experiencing the service department tomorrow so we'll see how that goes. 7. Peter was very patient and Rich did his best to explain things as I was surprised about the figures since it wasn't until we went into the finance office that the sales price for the lease was revealed. I think that we could have negotiated a better deal but after three hours we were spent; if that's your strategy it won't work again. Brenda was very pleasant and we are still waiting to hear her proposal, if's it's an improvement over our current carrier that offering Allstate will be a positive. 8. You need to upgrade the customer facilities overall. More

I am very please with the friendly and professional behavior shown by Tyler Springer and Robert LaRocca during the whole leasing process. Definitively I will recommend Schumacher to friends and family, behavior shown by Tyler Springer and Robert LaRocca during the whole leasing process. Definitively I will recommend Schumacher to friends and family, Thank you again, Edward Casanova More