Schomp Subaru

Avoid Avoid AVOID!!! I have multiple issues with this dealership. 1. I knew the exact car I wanted from Shortline when I drove down there and told the sales guy, Mike McGraw, that I already had my loan s dealership. 1. I knew the exact car I wanted from Shortline when I drove down there and told the sales guy, Mike McGraw, that I already had my loan set up through my bank so I did NOT want to go through their financial department. Well, they ran my credit anyway through TWO separate banks so I had a nice hit on my credit report when I checked it a couple days later. 2. We drove down from Fort Collins at around 4pm and they gave us the run-around for so long while we were there that we didn't end up leaving until well after 9pm! There was absolutely no reason we should have been there that long, especially since I didn't need to go through their finance department. 3. Since they gave us the run-around for so long, all the Subaru repair places in the area had closed by the time I wanted to take the car and have it checked out by someone else, so a stipulation in purchasing the car was that I could have it checked out in Fort Collins within 48 hours and if anything major needed to be replaced or repaired I could either return the car, or Shortline would pay for the mechanical work. Well it turns out the front struts needed to be replaced so Shortline said I could have my shop in Fort Collins fix it and they would reimburse me. $600 and 3 months later and I STILL do not have the money from Shortline. I have called and called, and sent email after email, with the rare response that "they are still processing the paperwork" even though I was told 7-10 business days was all it would take to get the check. I cannot warn people enough about this dealership, they are scammers and will knowingly sell you inferior cars in the hopes that you won't find out about the problems until later when they are not responsible for them anymore. GO SOMEWHERE ELSE and avoid the hassle these liars will cause you. More

Shortline is an excellent dealership and I would highly reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowle reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowledgeable. I worked with Steve Kohler. He is responsible and he was a pleasure to do business with! More

I would sincerely recommend this dealership to all my friends and family! Honest, knowledable and friendly!! We bought a new Subaru and now service our car at their service deparment with Cindy. She i friends and family! Honest, knowledable and friendly!! We bought a new Subaru and now service our car at their service deparment with Cindy. She is also great! Appearantly this dealership is family owned and it definately shows because they really showed me that they cared. More

I would strongly suggest NOT working with Shortline Subaru. Long story as short as possible: we purchased a new car recently, and were involved in an accident that totaled that car (thank God my fam Subaru. Long story as short as possible: we purchased a new car recently, and were involved in an accident that totaled that car (thank God my family suffered only minor injuries). Already dealing with the frustration of working with the insurance company, we finally got into a position to look for a replacement vehicle. One we had been looking at at our previous dealer sold the day before the insurance finally settled (nearly a month after the accident), so we and the dealer tried to find an equivalent. This is a fairly rare car (Subaru Forester XT Sports 5 speed), so we felt lucky that another dealer happened to get the _exact_ car we would have ordered (the same color and options as our now totaled car). Enter Shortline. Apparently there is bad blood between these dealers. Shortline would not only not return calls to our dealer (who wished to trade the car, a common occurance in the industry), they wouldn't even return MY calls, asking for a price. When I called again, and asked for internet sales, I finally got an estimate from Eric, at $2500 more than my dealer was willing to sell a nearly identical car for. I stated they'd have to do much better than that. The sales manager (Steve) called back, and pushed me for a price I was looking for. When I told him the price I'd buy the car that night for (which was only competetive with the other dealer, not lower), he went on a long lecture aboiut being entitled to a profit. When I then inquired why they would not trade the car for a nearly identical car (same model and trim, different color and options), he again when into how they were entitled to profit, and did not have to help another dealer. I informed him that to order the car, I would have to wait six weeks, and have to pay car rental for that time (over $1000), to which his cold blooded response was to _add that onto the price I requested_, to show he'd be "saving" me money by charging more than my dealer. He then try to convince me my dealer was lying to me (which they weren't... we've dealt with them before). I understand this is business, but businesses are run by people, and people should be responsible for how they treat others during business or otherwise. HORRIBLE experience with Steve (sales manager), Eric (internet sales), and the general sales manager at Shortline Automotive. I wonder if they have trouble sleeping for trying to take advantage of people in our situation. More