Schomp MINI

Look, we all know why we’re here First a quick summary: My 06 Mini was overheating, and I brought it in to service for repair. Turns out repairs (primarily cost due to parts) would be First a quick summary: My 06 Mini was overheating, and I brought it in to service for repair. Turns out repairs (primarily cost due to parts) would be more expensive then the value of the car. I had the Mini for almost eight years, it was a good run, and I was ready to get something new. I did my research and essentially already had my heart set on Mini’s PHEV when I was directed to Jason. More details: What I really like about Jason’s pitch and the entire service team is they get why we’re all there. You’re team knows you don’t have to ask if I want a fast car, or a classy car, or something as unique as all of our sparkling personalities (which is obvious, right?). Instead we get straight to the details: How much do you drive? What are your driving patterns like? How do you want to xxxx out your Mini first? Plus, immediately getting to the options and details that are most important. Such as, “I can see you drove and held on to your Mini for a long time, so [sic] more warranty would be a good idea...” To be fair I did qualify my conversation with that I was pretty much already committed and decided, but Jason did a great job of offering the rest of the details. Jason was a trooper: I admit I assaulted him with a lot of technical questions! Jason did a great job of providing a lot of the detail I was looking for. There was a little room for improvement: A couple times Jason seemed quick to answer or summarize a point that could have warranted more detail (such as, how do the electric motors drive the rear wheels compared to contributing to AWD? Or more details on the variable mileage) It’s ok not to know all of the answers. Just slow down, and let’s think it through and find the answers together! One other place to improve: The paperwork definitely took much longer than one hour. This could be because of my trade-in; I can understand if trading in a non-functioning vehicle could get complicated. But please do the customer the courtesy of checking in from time to time, even if it’s just to let me know you’ve got more paperwork to do (don’t we all?). One aspect I’m trying to work on in my own life is the notion that saying “I’ll be back in five minutes” is an expectation and a contract of sorts; you lose some of your credibility and trust each time that’s broken. If it may take more time, that’s ok! Just be up-front about expectations around time. Because I know yours and my own time is the most valuable resource we have (even more than a brand new Mini!). Overall, I’m very happy with my experience and the end result. Everyone at Ralph Schomp has always made me feel welcome and tremendously respected; now, I feel honored to be part of the family. I’d love to hang out with you all and your Minis any time. Thanks again, Justin & Gerald (tentative name), 2019 MINI Countryman S E More

Used car Purchased We purchased a used car from Ralph Schomp. We had excellent customer service and a absolute Great buying experience. Noah spent time with us finding We purchased a used car from Ralph Schomp. We had excellent customer service and a absolute Great buying experience. Noah spent time with us finding a great used car for our daughter and really helping us go through the used cars they had and finding the right one. He really treated very well and we never felt pressured . We will definitely be going back next time we need a car. Great Experiance!! More

Trusting, happy customer Scott was a great listener, patient answering all my questions. He followed through finding a pre owned Mini that fit my needs. All the staff was prof Scott was a great listener, patient answering all my questions. He followed through finding a pre owned Mini that fit my needs. All the staff was professional & supportive. Satisfying buying experience. More

Always Top Notch Schomp Mini always steps up to the plate in customer service, professionalism, and doing what is necessary to make the deal work. Anne and the team a Schomp Mini always steps up to the plate in customer service, professionalism, and doing what is necessary to make the deal work. Anne and the team at Mini always go above and beyond to make the experience smooth, comfortable, and as easy going as possible. Plenty of space to sit and be comfortable. Tea, soda, coffee, and snacks are plenty and free. I cannot say enough good about this place. I have bought 3 cars in 3 years here and I will keep going back. They fix any flaws they can on used cars and the service department is always tops with loaner cars and constant communication.... Simply the best place to buy a car in the Denver area. More

Super amazing I had a very good experience. They were very fast and diligent in getting everything together. It was a very quick and easy process too! I had a very good experience. They were very fast and diligent in getting everything together. It was a very quick and easy process too! More

Scott Wright was awesome! Even though I was buying a used vehicle, that was NOT a Mini, I was lucky to meet Scott Wright! He was VERY knowledgeable about the Mazda I was lookin Even though I was buying a used vehicle, that was NOT a Mini, I was lucky to meet Scott Wright! He was VERY knowledgeable about the Mazda I was looking at. More so than sales reps I have spoken to at Mazda dealerships!!! Personable, knowledgeable, and so pleasant to work with! I'm not an easy sell, so Scott is a valued asset to your team. More

Excellent Service Catherine was awesome from beginning to end; she explained everything completely and throughly and spent a lot of time with us going over all of our o Catherine was awesome from beginning to end; she explained everything completely and throughly and spent a lot of time with us going over all of our options. We had a lot of questions and she was patient and professional. We recommend both the dealership and her! More

Smooth Transaction I recommend Schomp Mini on their knowledge of the products they sell. Jason was very helpful, ensuring everything went smooth, for an out of state pur I recommend Schomp Mini on their knowledge of the products they sell. Jason was very helpful, ensuring everything went smooth, for an out of state purchase. More

Broken promises Corbin was amazing from when we first went ‘shopping’ to when the car arrived in Denver 3 months later. When we picked up the car, a few accessories w Corbin was amazing from when we first went ‘shopping’ to when the car arrived in Denver 3 months later. When we picked up the car, a few accessories were not yet installed, as promised. We then arranged for the car to return to the shop 5 days later...no one showed up to collect it and we heard nothing until I started calling 3 days later. At this point I spoke to Marcel who was VERY nice, apologetic and handled all my questions quickly and efficiently. It was collected from our home and we were told the work would take an hour but they wanted to keep it overnight to let it set. Totally fine. I got a call that afternoon at 2.33pm to say the work was complete and I could collect the next day. We called ahead as the dealership is a 45 minute drive away but couldn’t get anyone to call back so eventually we just showed up to collect it and IT WASN’T done. They had called and lied! Why? So we just took the car without the work. It was disappointing that no one seemed particularly bothered it was just like ‘oh yeah it hasn’t been done, sorry about that.’ More

SUV Shopping at Schomp Mini My husband and I found an SUV we were interested in buying at Schomp Mini, and Cat made it happen. Everyone there was helpful and made our 3 kids, 8 a My husband and I found an SUV we were interested in buying at Schomp Mini, and Cat made it happen. Everyone there was helpful and made our 3 kids, 8 and under, feel welcomed. The experience went off without a hitch and we are ecstatic with our new purchase. Thank you, Cat! More