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36 Reviews of Schomp Hyundai - Service Center
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November 10, 2019
Five stars is not enough. Everyone I met here was genuinely friendly, helpful, and generous. The service department was particularly outstanding, helping me save a ton of money Everyone I met here was genuinely friendly, helpful, and generous. The service department was particularly outstanding, helping me save a ton of money and unnecessary headaches. I cannot say enough about the people at this location. I was having a rough week and a rougher day . . . and going to this car dealership made both better. That's a serious accomplishment. More
by Andrew Bloch
Employees Worked With
There is a second guy who was equally outstanding, but I'm missing his name, Alec Sharp
October 21, 2019
Great Job! This was my first time coming to a Schomp dealer. I was very surprised as to how clean and organized the service garage was. I was also pleasantly sur This was my first time coming to a Schomp dealer. I was very surprised as to how clean and organized the service garage was. I was also pleasantly surprised how through the customer service was as well. They took a video of what they were doing to the car. Wow! never saw that before! I was impressed with that. I was also impressed with the waiting room. It was very small, but they had great snacks and awesome beverages. the waiting room was very clean. It was a great experience! More
by RenDun
Employees Worked With
I don't remember who it was
June 28, 2019
Very helpful and knowledgeable My vehicle had to return for detailing and I mentioned to her that there was some clear coat scratches I was concerned about. She took care of them an My vehicle had to return for detailing and I mentioned to her that there was some clear coat scratches I was concerned about. She took care of them and gave me some advice about keeping the paint shiny - loved it! More
by Momo
Employees Worked With
Alex Massey
May 30, 2019
The service department is awful I recommend getting your car serviced elsewhere. The wait times often exceed 3 hours, even with an appointment and something as routine as an oil chan I recommend getting your car serviced elsewhere. The wait times often exceed 3 hours, even with an appointment and something as routine as an oil change. In five service visits over two years I never had them meet their estimated time by an even an hour extra. In the two service visits that required parts they didn’t have the parts in stock. Not sure how you don’t have an air filter for a current model car they’re selling but things happen. This is despite them stating prior to starting the service that the part was in stock. I stopped going there after the forth time they blew their estimate time window by an hour, for an oil change. But I needed a rarer part replaced and wanted it done by factory technicians and this is the closest Hyundai service to my house. I called, they said the part was in and no waiting, to bring it in. Get there and it’s a three hour wait. Instead choose to make an appointment for a different day. Part is still in stock. Get there two days later for the appointment. It takes than an hour and 15 minutes to tell me they do not have the part in stock. I will gladly drive an hour or two out of my way to avoid using this service center the next time I need factory trained technicians to work on my Santa Fe. Do not recommend. More
by OriginalTmac
Employees Worked With
Alec Sharp
September 08, 2018
Snakes! Took my car in TWICE for the same problem and said they couldn't find the problem after driving it around "a lot"! The second time I took it in, my mi Took my car in TWICE for the same problem and said they couldn't find the problem after driving it around "a lot"! The second time I took it in, my mileage was the same when I dropped it off as when I picked it up! Guess they figured women weren't smart enough to look at that. Told me my air blowing HOT often was that sometimes "that car just does that". Then I took it to a REAL dealer service department that knew what they were doing because they TOOK THE TIME to find out what was going on. NEVER NEVER AGAIN will I ever take my car to Shortline or recommend this place to anyone. It's closer to my home, but who cares! Bad bad deal! When I told one of the service people what happened he did apologize and said he would have the manager Cliff look into it and call me back. THAT never happened either. More
by DENVERGIRL303
Employees Worked With
Cliff Hergemueller
November 04, 2017
America's Best Warranty, I think not The right front tire was completely flat on my brand new 2017 Santa Fe Limited Ultimate (purchased Labor Day, 2017). I filled it up and got it drivabl The right front tire was completely flat on my brand new 2017 Santa Fe Limited Ultimate (purchased Labor Day, 2017). I filled it up and got it drivable. I am a Blue Link subscriber, so I contacted Blue Link about the issue, and I was rudely told by the Blue Link employee that Blue Link cannot help me with this and suggested I call a Hyundai dealership. I called Shortline Hyundai, Aurora, CO service department. Was told they could not help me since they do not carry tires in their service department and that it would be better for me to call a tire shop, recommended Discount Tire. Took to Discount, they were great, and replaced the valve stem, which they said had a "fold" in it and said it was installed incorrectly, thus a manufacturer warranty item. I paid $90 for this service. 2 Days later I contacted Hyundai support for reimbursement and spoke with "Eric," who at first told me there was nothing he could do and that I'd need to contact the tire manufacturer on my own. He did not offer to help me find this information, nor volunteered to contact them for me. I pushed back saying I was, "disappointed," at the level of service I was getting, to which he explained in a very passive aggressive manner the steps I'd need to take since the tires were not really Hyundai's problem. He clearly stated this was the tire manufacturer's problem. And he placed the burden of work for me to figure out who to call. I became very upset and responded by demanding the work be done for me, the customer, as Hyundai has "America's Best Warranty." Only after getting "ugly" with him, did Eric then ask me for the Discount tire location's phone number and only then he volunteered to call Discount to find out what kind of tires I had. Once he found out the tire brand, he did call me back as he said he would but then only suggested I contact the tire manufacturer to get satisfaction. To add insult to injury, the Tire Mfr. was closed on the weekend. So now I have to contact them during work hours as a further inconvenience. America's Best Warranty, I think not. ~Disgruntled customer. More
by TOA
Employees Worked With
Cliff Hergemueller
August 03, 2017
Service Department Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start treating customers better or this customers will be moving down the road. Not at all impressed with them. So yes, I would recommend the dealership but only if the service department steps up their game. More
by Cindy
Employees Worked With
Cliff Hergemueller
January 05, 2016
Phenomenal service Adam Muck is the best employee I have ever delt with!!! He really went above and beyond to help me and to understand the problems with the vehicle an Adam Muck is the best employee I have ever delt with!!! He really went above and beyond to help me and to understand the problems with the vehicle and what he did to have it fixed!!! More
by ASHLEY0413
Employees Worked With
Adam muck
December 04, 2015
Good service from pleasant people. I stopped in recently to check out an odd noise on my Sonata. Heather assisted me and was able to turn around my car quickly. The dealership shuttled I stopped in recently to check out an odd noise on my Sonata. Heather assisted me and was able to turn around my car quickly. The dealership shuttled me to my office despite the unscheduled appointment and had me there before I was even able to finish my bottle of water. The pickup was on time and my car was quiet and cleaner than when I dropped it off. Overall a great experience. More
by DJsnickers
Employees Worked With
Heather
October 19, 2015
In with no problems, came out WITH problems We brought our 2009 Hyundai Santa Fe in for the "campaign" - for valve cover leaking on the alternator and possibly causing a fire. Although - ours w We brought our 2009 Hyundai Santa Fe in for the "campaign" - for valve cover leaking on the alternator and possibly causing a fire. Although - ours was not leaking - we were told - (i wouldn't know if it was, even thought we had almost 60K miles on the car). So i listened and brought it in. ((mistake)).. When we got the car back, it had (and still has) a hesitation problem, when accelerating. So i decided to take the engine cover off to see if anything was left unhooked or not re-connected. What I found was one of the rear engine cover bolts was laying along the intake manifold. (apparently, he dropped it, couldn't find it - and replaced it with one without a washer. Didn't see anything that was left unconnected, but am dealing with a hesitation issue - and looking for the right professional service to look at it. I will not take any issues to shortline ever again. More
by Santa Fe owner
