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37 Reviews of Schomp Hyundai - Service Center
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June 01, 2025
A few months ago, I dropped my vehicle off for an oil change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around be change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around before leaving the lot and observed a small chip in the paint on the rear bumper. I walked back into the service area and spoke to Omar to advise him of damage. I requested to review the photos he took of my truck when I dropped it off to see if maybe the damage was there at the time. We both reviewed the photos and did not see the damage. Omar took more photos of the damage and said he was sending them to his manager. He then told the dealership would repair the chip and requested that I return on later that week. When I arrived I spoke to Omar again. He explained that the manager had instructed him to give me a paint chip pen, explain how to use it, and that would satisfy the issue. This was cause for concern to me because I have not seen great results from using paint pens. I asked Omar if one of the service technicians could repair the damage and also what would happen if I wasn’t satisfied with the repair. Omar explained that we could discuss with the manager after the repair if there was still an issue. Later when I picked up the vehicle, I inspected the damage and observed it was still very noticeable. Omar was unavailable so I spoke to a different service advisor named KJ, who was also professional. I explained the entire situation to KJ and he inspected the damage with me. KJ offered to get the service manager to discuss the matter. I was then introduced to Pete the service manager. Pete was noticeably angry the moment he stepped out of the building, so I tried to diffuse the situation by introducing myself and shaking his hand. He was rude and yelled at me without prompt. He told me that the dealership wasn’t going to repair my vehicle because I couldn’t prove they damaged it. Pete then claimed the damage to my rear bumper that wasn’t in the pictures at drop off was likely a rock chip. KJ stood by during the interaction and wouldn’t even look up from the ground, presumably over how his manager was acting. I explained my point, but Pete insisted I was talking down to him. I realize the conversation wasn’t going to be productive so I requested to talk to Pete’s manager. Pete said his manager Jeremiah was unavailable. Pete refused to give me a contact number for Jeremiah, but did provide an email for him. I called the dealership’s main number that same day because I didn’t believe that Pete was telling me the truth. I was informed that Jeremiah was in fact off of work and the person on the phone took my contact information and said they would leave it on Jeremiah desk. I waited 2-3 weeks and never got a call from Jeremiah. Then I decided to send him an email. I gave him my contact information and requested that he respond to the email so that we could set up a convenient time for both of us to discuss the issue. Its been almost a month and I have still not heard back from Jeremiah. Note that I purchased this vehicle from Schomp Hyundai 2 years ago and I’ve been a loyal customer for the past 5-6 years to their service department. I’m so disappointed that they’re treating me like a liar and refusing to even call me about the damage to my vehicle and about how their manager treated me. If you decide to deal with Schomp Hyundai, know that if anything does not go smoothly, your concerns will not be taken seriously. I will be taking my business elsewhere. More
by Ryan
October 26, 2024
In late September, I took my vehicle to Schomp Hyundai, as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I al as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I also asked if they could check the air conditioner for freon levels, as it wasn't dispersing cool air. I received a call from Schomp advising their diagnostics showed a code indicating the catalytic converter should be replaced, along with minor issues such as filters, etc. I had just gotten new brakes and new all season tires (elsewhere) and those issues did not come up on the diagnostics, nor did an issue with the AWD. Finally, I was advised they did not check the air conditioner (?). I paid for parts to have the catalytic converter replaced (approx $1700+), and would bring the car back after the parts had come in. At this point, neither the engine light, or the 4WD light was coming on. On October 23, 2024, I headed to Schomp for the work to be completed. At this time, after a few weeks, the engine light came back on again, as well as the 4WD light. When I dropped it off, I advised the Hyundai that these lights were on again, and asked if they could do a complete check of the sensors, as the vehicle, which I regularly maintain, was driving exceptionally well. Yesterday, on October 25, 2024, I picked up the vehicle around noon. When Schomp released the vehicle to me, after I paid a total of $2560+, the 4WD light was still on. I advised them of this, and they ran a diagnostics advising now the 4WD needed to be replaced, and that would be an additional $1000+. I was advised by Hyundai that it was only necessary to replace the 4WD if I was bothered by the light(?). Upon starting my vehicle, the 4WD light was off, and has not come on. Car still driving very well. This morning, driving in, I turned on heat, and now air conditioner light will not go off, nor does the AC emit cool air. Serious issues with Schomp and their practices, and will be taking my car elsewhere. More
by Victoria O
Employees Worked With
September 30, 2024
Dont bother purchasing the one protect windshield insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to hav insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to have the charging port diagnosed because I was having issues with it. They gave me a loaner vehicle to use while I left it in the shop for three days so they could do that and replace the windshield. Then at the end of the day on a Thursday I got a text that they didn't replace it because they were missing a bracket that they had to order from Canada. I then tried to schedule a time to take it in for the replacement that would not require being without a vehicle all day so that I could make it to work. I was told that the glass guy only shows up on Thursdays and they never know what time he will arrive so I would just have to leave my car there all day. I asked about getting a loaner and was told that since it was not a Hyundai warranty repair visit they could not authorize a loaner. Sounding ridiculous? It gets better. Dropped off my car at 8am this past week. Had not heard anything by 11am so I asked if there had been any progress or if there is an ETA of when my car would be done so I could pick it up and try to get to work for the last half of the day. I got a response of "I dont have an exact eta but it will be done by the end of the day". I then text again around 2pm to see about getting back to the dealership in time to take it home so I would have a vehicle for work on Friday. I got a response saying the glass guy still had not shown up, but he should be there in a few minutes. Around 2:30pm I got notification that my car doors had been left unlocked. This would indicate that the work had started. I got an uber back to the dealership which is an hour from my house across town. I arrived around 4:15pm and went to the service desk to ask if my car was done. I was told not yet.. so I said ok I will be in the waiting area. Around 4:53pm I asked again if my car was done and was told verbatim, "Not sure, still waiting". I sat in the waiting area again.. they close at 6pm so when it was close to 5:45pm I checked for the location of my car. It looked like it was parked behind the service center which is where they put the cars when they are done working on them. I walked the counter again and asked if it was done. I was told "Nope, still waiting". I said you are closing in 5 minutes arent you? I need it back before I leave today. He then got up and said he would check with the foreman. Then he comes back with my key and goes oh its been done sorry not sure for how long. I get in my car after it gets pulled around and its super hot in the cabin which means its been out in the sun for a long duration of time. It was most likely already done when I first arrived at the dealership. Nightmare. You guys should figure this out. I feel like you dont care at all about me as a consumer after I purchased a vehicle at your dealership earlier this year. More
by harlowb_Lakewood
Employees Worked With
September 24, 2024
Service department is horrible. I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “a I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “advised you what is wrong” no video pictures or nothing just suppose to trust them. Was told we always do videos I said I didn’t get one then it was oh we’re having problems uploading them yeah right there liars and I won’t trust my vehicle with them at all worth the drive to other service departments. More
by Sherey.lowe
March 14, 2024
I own a 2022 Hyundai Tucson, I purchased it at Schomp. I made an appointment for a big problem with my ABS braking system. I had an occasion to have to panic stop, the ABS xxxx near allowed me to crash I made an appointment for a big problem with my ABS braking system. I had an occasion to have to panic stop, the ABS xxxx near allowed me to crash into vehicles that were stopped at a blind corner. I took my vehicle into Schomp, had an 'appointment' at 11am on a Thursday. I took my car in and was told 'there will be a $180.00 'diagnostic' charge, to which I said, 'not for me there won't'. Saturday, two days later I called to see if my Tucson was finished. I was told, 'we haven't had a chance to get it in yet', two days after my appointment! I went to Schomp and picked up my car, never to return to this horrible service dept, where everyone is a 'manager', and no one apparently is. NO to Schomp! More
by Terry B.
Employees Worked With
March 10, 2024
Boe went out of his way to listen to my concerns and provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. More
by Eddy
Employees Worked With
Boe Muckley
March 08, 2024
Took vehicle in for recall repairs dec 26. Got the vehicle back feb 20, multi point inspection documentation states minor repairs totaling just over $2k. Took the vehicle back one week later a Got the vehicle back feb 20, multi point inspection documentation states minor repairs totaling just over $2k. Took the vehicle back one week later after not being able to start the vehicle, suddenly there's almost $5.5k worth of repairs needing done and parts previously listed as "good" are now in need of repair. Magically, the serpentine drive belt marked as "needing repair" the previous week was marked "good" on this report. If its not a recall repair, take your vehicle elsewhere. More
by VicViper7
Employees Worked With
Randall Morris
October 15, 2023
Really terrible experience. Got the runaround. Feel like they are tricky. I've been going there for years and my last few visits for routine maintenance have been terrible. I sa Got the runaround. Feel like they are tricky. I've been going there for years and my last few visits for routine maintenance have been terrible. I said I was never going back after the last time. I gave them one more try, not because I wanted to but because they were the only ones who could fix my problem. I'm sorry I went back. I was shocked at the way the service advisor spoke to me just in normal conversation. He dropped the F bomb at least three times plus other words that should not be used in a professional setting. Unless you are good friends. I just met this young man. It was downhill from there and I will never go back. I advise you to look elsewhere for your car repairs. More
by Carol
Employees Worked With
September 19, 2023
Service is rude and argumentative, and they don’t honor appointments. This has happened frequently for me since buying my car at Schomp. Service dis-manager says that hard to get appointments are only a ti appointments. This has happened frequently for me since buying my car at Schomp. Service dis-manager says that hard to get appointments are only a time to meet an advisor and not related to when they will actually get around ti doing the work. I had an appointment today for an alignment, was told it would a three hour wait. Two weeks ago it took over two hours for an oil change. Appointments are booked by telephone at an offsite call center which the dealership blames for their own failures. More
by Dennis Knight
Employees Worked With
Neither service writer or manager identified themselves nor did they wear name tags.
