Schomp Ford - Service Center

Big Mike is unproductive Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 me Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 messages...really? a vehicle dealership lets its phones go to voice mail??? AND does not return the messages left. They blame it on Ford, so does Ford answer their phones now? Have always had problems with Big Mike's operations...not a thing changes except for the people. More

Great service Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership shoul Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership should treat there customers. They make u feel like family. More

Service Center is Great I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlik I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlike other Ford dealers I know...) and did a fantastic job! I am happy with the process as a whole and even though they are not my closest dealer, the drive to them was well worth it! Thanks Mike S! More

Custom stereo and alarm Ford wont touch. I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic issue. Unable to drive vehicle battery wont keep charge but not alternator... Had to get it there and drop off after hours due to work and needing girlfriend to follow me there who lives on other side of town incase it stalls. Recieve call from shop at 9 am starting they cant work on it because of all after market alarm and stereo and light bar. Are you kidding me right now? It has been serviced here before for one and second why is that not a standard question for people bringing in their cars??? When I asked the rep that I heard him laugh and he made a comment on how my lock button on remote locks and unlocks car. That isn't right? Ok has nothing to do with car, smart guy... pushed in pool by my son with the keys and car toys was able to save my remote... So whatever... get my keys and go to start it. It is now dead. Really you couldn't charge battery so I could leave the parking lot? Girlfriend had to follow me back to Aurora and needed her to jump it twice to make it home. Thanks Big Mike. Wont see me back for a thing! More

Horrible Customer and Vehicle Service Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service " Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service "advisor" scheduled my appointment out one month later to have it repaired. Within 24 hours of picking up my vehicle after the minor oil leak was allegedly repaired, the entire contents of my oil reservoir leaked all at once on my company's parking lot. The justification was that the service technician didn't install one of the gaskets properly and it "rolled off" therefore causing a massive oil spill (about 4 quarts of oil). I have been trying to get Big Mike Naughton Ford to clean up their mess with no luck. The service managers (Jamie and Blaine) have failed to not only repair what was a minor oil leak but have also failed to clean up their mess. Now I am being told that there can be nothing done to clean up the mess. They have not even attempted to bring in a professional service. I also now have more issues with my vehicle than what I started with . It seems that when these so call techs work on my vehicle, disaster strikes. I am now scared to bring my vehicle back in for the other problems that are now occurring on this vehicle. What do I do? Both of my Grandfathers retired from Ford (I am originally from Detroit) I buy Ford vehicles purely out of loyalty and now am worried that if I bring my vehicle in for service again, I will continue to have issues. Also escalated these incidents to the owner's son (Mickey) who implicitly said that Big Mike Naughton Ford does not care about customer loyalty, does not want me to buy my next car there, and does not want me to bring my vehicle in for warranty-based service. More

Horrible Company - Dont stand by their cars...... My son graduates college, joins the military buys a Brand New Ford. Less that 6k miles, check engine light and the dealer refuses to fix the car. Want My son graduates college, joins the military buys a Brand New Ford. Less that 6k miles, check engine light and the dealer refuses to fix the car. Want $700. Now I'm stuck with a Ford paperweight in my driveway. Never had an issue with Honda s warranty work. Dealer can care less. Would not suggest this place at all. More

No excuse for lying I definitely do not recommend this dealership for service. I had an insurance claim with my truck after it was stolen. Called and was told to bring it I definitely do not recommend this dealership for service. I had an insurance claim with my truck after it was stolen. Called and was told to bring it in. The person handling my truck was Mike (I won't post his last name). He assured me that they worked with Geico all the time as did their body shop and there would be no issues. That was August 3rd. I left several messages for "Mike" that were never returned. Finally I was able to speak to someone else on Monday Aug 21st only to find out that the vehicle had not been touched since I dropped it off. Still did not hear from "Mike" after leaving messages every day until finally spoke to his manager on Wed the 23rd and Mike called on Aug 24th to tell me they can't work with Geico's supplemental coverage policies. So he could have done that on day 2. Now my rental car coverage is expiring, and I cant get my truck in a place that does know how to work with an insurance company until 9/12. Mike also lied about leaving me a message earlier, but I save all voicemails for business and I never got a message from him, never got a missed call, he just lied about that. Do not take your vehicle here. More

Thieves and liars Terrible experience - had my ford car towed in by ford roadside for an insurance claim to the ford dealership. It took over a month to do the repairs Terrible experience - had my ford car towed in by ford roadside for an insurance claim to the ford dealership. It took over a month to do the repairs (squirrel chewed some wiring). When they finally told me it was completed, I went to pick up the car and found that ALL of our personal effects had been stolen out of the car. The service manager Jamie admitted that he had left the car outside, unlocked for an extended period of time (no wonder the repairs took so long, my car was just sitting outside!) He said it was "hard to lock the doors" and basically shrugged it off and said some neighborhood kid probably broke into it while it was outside. After I made it clear I wasn't leaving until he did something about it, he credited me to replace the items stolen, but I had to buy them again and produce the reciepts. We will see if they honor that. I drive my car home, and find out the driver side door lock doesn't work. They didn't even check it over to make sure everything was fixed! I had to take it back to them again after work the next day. I wait while they fix it, and Griff the service man overseeing my car tells me the car lost all power when they plugged the door lock in, and they have no idea why. Griff tells me they will have to get their hybrid specialist to look at it when he can, but "he is swamped right now" and they didn't know how long it will take! I called my insurance company so they knew, and I called Ford themselves and told them what a terrible experience this has been. I no longer feel that I have the safe, reliable car that I am paying for, and asked ford to swap my car for a different one. Ford won't do anything about it, because "we were able to make the repairs". First newer car I have ever gotten, and now I don't feel safe to have my wife and son drive or ride in it. I will be trading this car in as soon as possible and will never buy Ford again. More

Stood by their guarantee My Ford broke down while vacationing through another state. Had the vehicle towed to that city's closest dealership. They had the vehicle for a week My Ford broke down while vacationing through another state. Had the vehicle towed to that city's closest dealership. They had the vehicle for a week and we're still not able to find the problem. Had the vehicle towed to Mike Naughton's Ford. Not only did the service department promise they could find the problem within the first two hours of the diagnostic fee, at the end of the repairs the final bill came in almost 150.00 under quote. I can't say enough good things about how I was treated by their service department!!! More

Thank you very much for selling us a wonderful $28,000-2014 brand new Mustang with a defective ABS system the company who built the car was unable to replace or fix. Thanks to you, we had to trans $28,000-2014 brand new Mustang with a defective ABS system the company who built the car was unable to replace or fix. Thanks to you, we had to transfer 7K of negative equity to a new car just so we could feel safe driving around. xxxxxxto you for asking us to contact the BBB so they could handle the situation because you were not able to do anything. I will never forget the great experience we’ve had with your brand. More