Schomp Ford - Service Center

Talk about embarrassing. If I could leave a negative review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business with their parts department for decades. This time however we used service to install remote starts on 2 vehicles. Miguel was our service advisor and it is beyond clear he doesn’t like his job or dealing with customers. He had no issues making the appointment or communicating cost of the $1400 easy, no effort, sale he was getting, however the customer service provided was terrible through the entire process. We had to call to find out if the first truck was completed after we hadn’t heard anything all day. Upon pick up he tossed the keys our way and pointing to the cashier saying “pay over there”. The second vehicle he did call letting us know it was ready and we were checked out by the cashier who was friendlier. However we were told where the truck would be pulled up but never told how to get the bay door to open. When it was pulled up the guy got out of the car, handed my husband the key and walked away. Not one word. He had to go back inside to ask the cashier how to open the bay door. The service advisors just stood there while he waited. If it wasn’t for a porter that came running over to open the bay door he probably would have had to ask yet again. We had questions regarding the remote start that was installed and no one had any intention of even talking with us. No one explained how to use it or what features were available. I own my own business and if I provided the type of customer service to my customers we received at Mike Naughton we would have had to of closed our doors years ago. Management should really take a hard look at the staff they have working in service. Will not be returning to this dealership for service again! Sad to see corporations like this show so little pride in the service they provide. More

I work at this dealership and know most of all my time with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what F with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what Ford has done is innovation and changing with the ways thing will be. I think people should really understand the concept of how things are and help us expand our vision. I believe in Ford and it’s one of the most architecture symbol of its time. Look at the F150 Eco boost, Hybrid/Transmission? We are currently changing our momentum so look forward. This is how we role. Ford beat Ferrari. Think about that. More

We purchased a brand new 2020 ford explore in nov 2019. Since then we have taken it into the shop 4 times for electrical repairs. The manager is a complete joke. The corporate headquarters is not helpful e Since then we have taken it into the shop 4 times for electrical repairs. The manager is a complete joke. The corporate headquarters is not helpful either. Do not purchase a vehicle from this dealership!!!!! More

Mike Naughton Service Will Damage Your Vehicle This Service Department is unfriendly, the techs do not know how to complete work per ford specs and even caused damage to the vehicle with the repair This Service Department is unfriendly, the techs do not know how to complete work per ford specs and even caused damage to the vehicle with the repairs. My 2015 F150 (45K Miles) had a leaking oil pan which Mike Naughton Service Dept repaired May 2019, then leaked again Sept 2019. The soonest I could get it in for the SECOND pan replacement was Feb 2020 which the service was completed unusually quick for what Ford requires in this type of repair. Sure enough, not 6 weeks later (March 2020) its leaking oil again. I was not about to trust this place or the mechanic a 3rd time. I involved corporate and I also made the smart decision to take it to a different Ford dealer. The other dealer found that not only had Mike Naughton service stripped 3 bolts and installed another 2 bolts that were NOT oem bolts for the oil pan. The front differential had to be lowered in this repair and the other dealer also found that Mike Naughton service damaged the frames where they installed the top bot incorrectly. You best stay clear of this service department unless you want more damage. I am thankful I took it to a more caring dealer location who made me feel not only welcome but confident in the repairs after fixing the Mike Naughton issues. More

Made an appointment to have my recalled airbags changed. Dropped off my car the night before and got a call at 4:15pm saying they were too busy with recall work and would have to keep the car another day.. Dropped off my car the night before and got a call at 4:15pm saying they were too busy with recall work and would have to keep the car another day...after I already spent over $50 on Ubers to get to and from work. Picked up my car without any work done on it. So frustrating. More

Good Luck, you have been warned Rudest people I have ever met, even the receptionist is a total BI$#@, and the service, good luck, if you buy a car here, you can never get in, I end Rudest people I have ever met, even the receptionist is a total BI$#@, and the service, good luck, if you buy a car here, you can never get in, I end up taking it to another dealership, I do not pay for rude uncooperative service. More

Lying, thieving service department. Claimed damage that didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw aw didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw away the part after I said I’d stop by to look at what the were seeing. HORRIBLE, lying, cheating people. More

Shady Mechanics This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transpo This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transponder that reads the keys. It was the only part damaged a prevented the car from starting. I bought one from the parts department with no knowledge that only Ford could reset it. They told me it would cost me 3000 dollars to have my battery cables replaced and my fog light repaired before they could even diagnose the no start issue. Which I explained completely what I wanted done. Reset the transponder to read the keys they told me that alone was roughly 80$ before hand. They didnt include this into the diagnosis, because the cost of the diagnosis would have covered the cost of the labor to reset the transponder. So in all they tried to charge me 3000 dollars for 80 dollar repair. The tech didnt even load test the batteries but claims the battery need to be replaced. The lock smith from AAA which was free by the way explained how to reprogram the keys by using an already used programmed transponder.(Junkyard) Started right up. Paid Ford 50$ for new part that was useless, and 120$ for a diagnosis that had nothing to do with why my car was there. Paid AAA monthly fee of 13 dollars had the car towed twice and a locksmith visit twice, fixed the car. I'm a Navy Vet and have been a Technician for over 10+ plus years and for shops like this to play that old game every person fears when they take their car to be serviced is shameful. I will never do business with company, and I would never consider a career in the Ford Parts or Service Department. More

Worst ever Service Reps! First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 4 First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 45 mins. and the Service Rep never asked my name. Just got in the car and took some information. Never mentioned anything about my appointment. Never said anything about the reason I was in for service. So I said my name and why I was there and was just ignored. What horrible service! Never going back. The Manager should be fired for allowing his service Reps. to just not give a crap about the customers. Never explained why I was sitting there for so long. Had to ask another Rep. what was going on and why such bad service. It was like they don't care. Well, FIRE the Manager and get that place in order. NEVER going back. More

Terrible customer service In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me into doing extra work that was not need to the tune of $600.00 and I told him NO, without calling me and asking they replace some filter in the transmission and are going to try and charge me $30.00 after costing me over $400.00 in rental car fee. This place really sucks. BBB here I come: I still have no received a response from the email below. Good Afternoon William Ford Jr. and Jim Hackett, I need to draw your attention to this dealership and their POOR customer service. If you look them up online you will see more bad comments about them then good. I took my 2011 For F150 into them on Wednesday 4/17/19 for the safety recall notice 19S07/NHTSA recall 19V-075 I picked my truck up later that day and all seems fine, however on my drive to work the next day the wrench light came on and I freaked out as the last time that happened my truck went into "limp" mode and just prayed I could get to my mechanic before that happened. I just found that a little suspect that less than 24 hours of Mick Naughton service department working on my truck it is now ready to really break down. I was able to get it to my mechanic before that happened on that Thursday 4/18/19. I need to explain to you that I live on the eastern plains and its about 25 miles from any city help and had this happened while I was in Aurora Co it would have cost me a fortune to get my truck to my mechanic in Bennett. Thankfully a neighbor was able to come get me from my mechanic, in Bennett and drive me to my job in Aurora. I had to get a Enterprise rental to get to and from work. After my mechanic did their diagnostics's they determined that the problem now was a bad "Lead Frame" which is covered under a warranty. Thankfully he was able to get my truck to Mike Naughton as I was at work with a rental. So I was going to have to take the rental back, take an uber to Bennett to get my truck, drive my truck back to Mike Naughton and then get another rental. Here is my issue, I think they should have picked up on that the Lead Frame was bad when they had it on Wednesday, and second when I asked them to get me a car to drive while they worked on my truck for the second time in a week they refused. Because of the negligence on Wednesday and not doing ALL the work needed on my vehicle due to both being under warranty or recall they put me a risk with my truck breaking down. Now this is a more than likely a multi-million dollar company and they can't pay for me to have a rental while they work on my vehicle-for something they should have done on Wednesday. Now I wasn't even asking that they pay for it while I had to drive it while my truck was at my mechanics's but while they have it from 4/23/19 until it is done and Ryan is in no big hurry. Ryan acts like this is my fault and he is doing me this big favor and will get to it when he gets to it. This is a Ford issue not mine and I would think that they would want to do anything they could to make this inconvenience a little more bearable but not Ryan. Let me also let you know that I am 6 weeks out from having my right hip replaced which they were aware of and this has caused a lot of stress I don't need while trying to heal from my hip replacement. (not a good look) I just got off the phone with Ryan and he is now saying that he won't have my truck ready until Friday so now I will have been paying for this rental 9 days @ $45.00/day. Oh, let me tell you that he feels I should be thankful that he will have it to me by then as he states this usually takes 1-2 weeks to get do because its transmission work. Clearly he doesn't know how to do his job as I have had transmission work done in the past and it NEVER took 1-2 weeks and if he would have done his job right in the first place I wouldn't be in this situation in the first place. So its costing me $405.00 so I can get to and from work because Ryan doesn't do his job. I have an F150 and was looking forward to the day when I could buy a King Ranch, but after what I have been through with Mike Naughton I doubt I will ever buy another Ford vehicle. I am hoping that since you are part of the cooperate headquarters, that Ford Motor Cooperation has the $405.00 to cover the cost of my rental since Mike Naughton doesn't seen to be able to cover that cost. You might want to look into why one of your dealerships isn't making enough money to be able to cover that. This is the VERY first dealer that I have taken my vehicle to for repairs where they refused to get me a vehicle to drive while they worked on my vehicle. If you have any questions or need more information, please do not hesitate to contact me. I hope you are able to restore my faith in Ford. I would love to be able to go onto social media and tell them my story and how you came through and made up for what Mike Naughton/Ryan Andrews refused to do. More