Schomp Ford

Lying, thieving service department. Claimed damage that didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw aw didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw away the part after I said I’d stop by to look at what the were seeing. HORRIBLE, lying, cheating people. More

Un-Ethical Practices I, Yavuz DURMUS, visited Big Mike Naughton Ford in Aurora, CO on Friday, September 13th for a used car that was advertised on Facebook. We negotiated I, Yavuz DURMUS, visited Big Mike Naughton Ford in Aurora, CO on Friday, September 13th for a used car that was advertised on Facebook. We negotiated for the price with the salesperson Diane Williams and sales manger Matt. I asked what about the typical finance rate and Diane answered it was around 6-7% and I found it very high and I said I’ll find my own loan. I asked what I need to bring and I was told that I need to bring pre-approval letter and I left. I brought pre-approval letter on following date from my financial institution in Utah, Mountain America Credit Union. I was told that the car information is not on the letter and I asked I did not ever see car information on pre-approval letter, and I was told I need to bring it that way. I said they call and confirmed the information with the bank, and I do not even need to take the car. I even offer some payment to hold the car. I called my bank and asked them a favor and I was told they have never experienced this kind of treatments before I did not get any result on Saturday and I was told by Matt, one of the sales managers, contract would be prepared after receiving a confirmation form the bank. I visited the dealership Monday again and asked what is going. Matt, sales manager, told me the he cannot reach anyone at my bank and I was told $8900 including everything would deliver the car and I agreed. He told me that he would call me once the sales contract is ready likely next day. I called my bank and reached out after a 3-minute hold and I was told that no-one called them to get any information about my loan application form the dealership. Tuesday, I called the dealership to ask status of the contract, I talked to Bill,and I was told to e-mail my approval letter. He told me he would call me and but did not. I went to the dealership since I still did not receive any call from Matt and Billy. Matt and Diane were out and I talked to Billy and I was informed that car was sold to someone else. I asks how this happened as was promised. I was told that Matt would call me to explain but so far did not receive any call yet. More

Shady Mechanics This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transpo This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transponder that reads the keys. It was the only part damaged a prevented the car from starting. I bought one from the parts department with no knowledge that only Ford could reset it. They told me it would cost me 3000 dollars to have my battery cables replaced and my fog light repaired before they could even diagnose the no start issue. Which I explained completely what I wanted done. Reset the transponder to read the keys they told me that alone was roughly 80$ before hand. They didnt include this into the diagnosis, because the cost of the diagnosis would have covered the cost of the labor to reset the transponder. So in all they tried to charge me 3000 dollars for 80 dollar repair. The tech didnt even load test the batteries but claims the battery need to be replaced. The lock smith from AAA which was free by the way explained how to reprogram the keys by using an already used programmed transponder.(Junkyard) Started right up. Paid Ford 50$ for new part that was useless, and 120$ for a diagnosis that had nothing to do with why my car was there. Paid AAA monthly fee of 13 dollars had the car towed twice and a locksmith visit twice, fixed the car. I'm a Navy Vet and have been a Technician for over 10+ plus years and for shops like this to play that old game every person fears when they take their car to be serviced is shameful. I will never do business with company, and I would never consider a career in the Ford Parts or Service Department. More

Worst ever Service Reps! First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 4 First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 45 mins. and the Service Rep never asked my name. Just got in the car and took some information. Never mentioned anything about my appointment. Never said anything about the reason I was in for service. So I said my name and why I was there and was just ignored. What horrible service! Never going back. The Manager should be fired for allowing his service Reps. to just not give a crap about the customers. Never explained why I was sitting there for so long. Had to ask another Rep. what was going on and why such bad service. It was like they don't care. Well, FIRE the Manager and get that place in order. NEVER going back. More

Terrible customer service In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me into doing extra work that was not need to the tune of $600.00 and I told him NO, without calling me and asking they replace some filter in the transmission and are going to try and charge me $30.00 after costing me over $400.00 in rental car fee. This place really sucks. BBB here I come: I still have no received a response from the email below. Good Afternoon William Ford Jr. and Jim Hackett, I need to draw your attention to this dealership and their POOR customer service. If you look them up online you will see more bad comments about them then good. I took my 2011 For F150 into them on Wednesday 4/17/19 for the safety recall notice 19S07/NHTSA recall 19V-075 I picked my truck up later that day and all seems fine, however on my drive to work the next day the wrench light came on and I freaked out as the last time that happened my truck went into "limp" mode and just prayed I could get to my mechanic before that happened. I just found that a little suspect that less than 24 hours of Mick Naughton service department working on my truck it is now ready to really break down. I was able to get it to my mechanic before that happened on that Thursday 4/18/19. I need to explain to you that I live on the eastern plains and its about 25 miles from any city help and had this happened while I was in Aurora Co it would have cost me a fortune to get my truck to my mechanic in Bennett. Thankfully a neighbor was able to come get me from my mechanic, in Bennett and drive me to my job in Aurora. I had to get a Enterprise rental to get to and from work. After my mechanic did their diagnostics's they determined that the problem now was a bad "Lead Frame" which is covered under a warranty. Thankfully he was able to get my truck to Mike Naughton as I was at work with a rental. So I was going to have to take the rental back, take an uber to Bennett to get my truck, drive my truck back to Mike Naughton and then get another rental. Here is my issue, I think they should have picked up on that the Lead Frame was bad when they had it on Wednesday, and second when I asked them to get me a car to drive while they worked on my truck for the second time in a week they refused. Because of the negligence on Wednesday and not doing ALL the work needed on my vehicle due to both being under warranty or recall they put me a risk with my truck breaking down. Now this is a more than likely a multi-million dollar company and they can't pay for me to have a rental while they work on my vehicle-for something they should have done on Wednesday. Now I wasn't even asking that they pay for it while I had to drive it while my truck was at my mechanics's but while they have it from 4/23/19 until it is done and Ryan is in no big hurry. Ryan acts like this is my fault and he is doing me this big favor and will get to it when he gets to it. This is a Ford issue not mine and I would think that they would want to do anything they could to make this inconvenience a little more bearable but not Ryan. Let me also let you know that I am 6 weeks out from having my right hip replaced which they were aware of and this has caused a lot of stress I don't need while trying to heal from my hip replacement. (not a good look) I just got off the phone with Ryan and he is now saying that he won't have my truck ready until Friday so now I will have been paying for this rental 9 days @ $45.00/day. Oh, let me tell you that he feels I should be thankful that he will have it to me by then as he states this usually takes 1-2 weeks to get do because its transmission work. Clearly he doesn't know how to do his job as I have had transmission work done in the past and it NEVER took 1-2 weeks and if he would have done his job right in the first place I wouldn't be in this situation in the first place. So its costing me $405.00 so I can get to and from work because Ryan doesn't do his job. I have an F150 and was looking forward to the day when I could buy a King Ranch, but after what I have been through with Mike Naughton I doubt I will ever buy another Ford vehicle. I am hoping that since you are part of the cooperate headquarters, that Ford Motor Cooperation has the $405.00 to cover the cost of my rental since Mike Naughton doesn't seen to be able to cover that cost. You might want to look into why one of your dealerships isn't making enough money to be able to cover that. This is the VERY first dealer that I have taken my vehicle to for repairs where they refused to get me a vehicle to drive while they worked on my vehicle. If you have any questions or need more information, please do not hesitate to contact me. I hope you are able to restore my faith in Ford. I would love to be able to go onto social media and tell them my story and how you came through and made up for what Mike Naughton/Ryan Andrews refused to do. More

Big Mike is unproductive Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 me Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 messages...really? a vehicle dealership lets its phones go to voice mail??? AND does not return the messages left. They blame it on Ford, so does Ford answer their phones now? Have always had problems with Big Mike's operations...not a thing changes except for the people. More

Great Service Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales and service. More

Great service Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership shoul Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership should treat there customers. They make u feel like family. More

Service Center is Great I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlik I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlike other Ford dealers I know...) and did a fantastic job! I am happy with the process as a whole and even though they are not my closest dealer, the drive to them was well worth it! Thanks Mike S! More

Arrogant Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them. Bought a Toyota instead. More