Back

Schmelz Countryside Volkswagen

Maplewood, MN

4.8
155 Reviews

1180 East Highway 36

Maplewood, MN

55109

Directions

By Type

Showing 155 reviews

October 06, 2021

Purchased new vehicle in June 2021 and had significant problems from the start ... which, largely, was no fault of the dealer. Dealership, however, compounded the problem by being largely unresponsive to More

by EDHS
Customer Service
Recommend Dealer
No
Employees Worked With
Sales team
Oct 07, 2021 -

Schmelz Countryside Volkswagen responded

Hello, I appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have. Please reach out to me at your convenience. Best regards, Aaron Velick Schmelz Countryside Volkswagen (651) 484-8441

Oct 07, 2021 -

EDHS responded

Your offer seems very disingenuous based on my experience with you and your dealership.

May 17, 2022 -

EDHS responded

Quick follow up .. I had 3 friends recently ask about our ID.4. I told them the significant problems with the vehicle and awful service and general disinterest from Schmelz dealership. They thanked me and were happy they asked because they had plans to buy a vehicle from the dealership.

June 06, 2020

Schmelz Countryside Volkswagen Did It Again! Purchased Certified Pre-Owned 2019 Tiguan I should start by saying that my whole family owns Volkswagens (We could do a commercial at this point!). More

by alyssasan04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trever Johnson
Jun 07, 2020 -

Schmelz Countryside Volkswagen responded

Thank you for the amazing review, Alyssa! We will be sure to thank Trever and the rest of the team for providing you with exceptional service. We look forward to working with you again!

May 05, 2020

UNBELIEVABLE! STOLE MONEY AND RUINED MY CREDIT I have worked so many years to build my credit with no late payments and then I leased a car with Schmeltz. It took 3 full months to get the financing More

by shantishamali2
Recommend Dealer
No
Employees Worked With
Mo, Tom, Austin
May 06, 2020 -

Schmelz Countryside Volkswagen responded

Hello, I would appreciate further feedback about what happened. Please contact me when you have a moment to share more details as customer feedback is important to us. I hope to hear from you. Best, Tom Anderson Schmelz Countryside Volkswagen (651) 484-8441

May 02, 2020

Purchased Certifed Pre-owned 2014 Passat Recently purchased a 2014 Passat from dealership, Sales Consultant Trevor Johnson helped me through the whole process, stayed with me from start to fi More

by Karla Peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Johnson, Sales Consultant
May 03, 2020 -

Schmelz Countryside Volkswagen responded

Karla, Thank you so much for taking the time to share your thoughts about your experience working with Trevor. We really appreciate the recommendation. Congratulations on your Volkswagen Passat! We hope you like it.

October 25, 2019

Schmelz Volks Dealer Review I rate them 5 stars. Ralph, Ryan and Branden were my contact points with Ralph being the primary contact as sales representative. I leased my second More

by Suzanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph, Ryan, Branden
Oct 26, 2019 -

Schmelz Countryside Volkswagen responded

Thank you for your repeat business, Suzanne. We appreciate you letting us know that our team has taken great care of you. Congratulations on your new Tiguan. We hope to see you again soon. Have an amazing day.

September 28, 2019

Solid experience I started my experience online. Christine was timely in her response and set my expectations from the beginning. The entire team there was warm, frien More

by SL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine, Tom, Ramon
Sep 28, 2019 -

Schmelz Countryside Volkswagen responded

That is always the goal. Christine will appreciate knowing that you are happy with your experience. Congratulations on your recent purchase. Let us know if there is anything else that we can assist you with.

September 24, 2019

Fast and easy! I have been buying VW's since 1970 from Schmelz countryside. We decided on a used Passat, that had been DEALER CAR. Loaded,low miles and a good price. More

by Harry Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Ludden, SHevawn Berg, Jon Raye, and Jason in Finance?
Sep 24, 2019 -

Schmelz Countryside Volkswagen responded

Thank you for the great review, Harry! We are amazed to see that we have earned your loyal business for over 40 years! Congratulations on your purchase; we look forward to your next visit!

August 03, 2019

Purchase of VW Golf Rabbit Edition 2019 I had a great experience purchasing my rare 2019 VW Golf Rabbit Edition at Schmeltz. I had to get the one I wanted transferred and Ralph Ludden was gr More

by Arab26**
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Haus
Aug 04, 2019 -

Schmelz Countryside Volkswagen responded

Congratulations on your purchase of the VW Golf Rabbit Edition! We are glad to see Ralph could assist you. Thank you for sharing your feedback and we hope to work with you again!

July 24, 2019

First new car I was nervous about getting a new car but everybody here was helpful. Ralph ludden is a great salesman. Would definitely go through them again. More

by Gmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Ludden
Jul 24, 2019 -

Schmelz Countryside Volkswagen responded

Thank you for the great review! We are glad Ralph was able to put you at ease. Congratulations on your purchase; we look forward to seeing you again.

June 01, 2019

Outstanding Customer a Service I can always count on excellent customer service when I visit Schmelz. Shevawn Berg in Service and Ralph Ludden are top notch. It is always a wonder More

by Stoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Ludden, Shevawn Berg
Jun 01, 2019 -

Schmelz Countryside Volkswagen responded

Thank you for the great review! We will be sure to thank Ralph and Shevawn for providing you with excellent service. Let us know if there is anything else we can help you with. We definitely look forward to your next visit!

...
9
...